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Client Services Representative Jobs in Michigan (NOW HIRING)

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Client Services Associate

Farmington Hills, MI · On-site

Client Services Associate Salary: Competitive Pay Based on Experience and Credentials Department: Client Service Location: Farmington Hills, MI - Home Office Employment Status: Full-Time Position ...

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MERCER AGENCY PLLC

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Client Services Specialist

Grosse Pointe Woods, MI · On-site

$19 - $24/hr

ABOUT THE ROLE The Client Services Representative is essential part of the Mercer Agency client experience. This role exists to serve, building genuine relationships with households and small ...

MERCER AGENCY PLLC

Be Seen First

Client Services Specialist

Grosse Pointe Woods, MI · On-site

$19 - $24/hr

ABOUT THE ROLE The Client Services Representative is essential part of the Mercer Agency client experience. This role exists to serve, building genuine relationships with households and small ...

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Client Services Representative information

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How much do client services representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for client services representative in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does a client services representative do?

A Client Services Representative acts as the main point of contact between a company and its clients, helping to answer questions, resolve issues, and ensure customer satisfaction. They handle client inquiries via phone, email, or chat, process orders, provide information about products or services, and address any concerns clients may have. Their goal is to build and maintain positive relationships, ensuring clients have a seamless and positive experience with the company.

What are the key skills and qualifications needed to thrive as a client services representative?

To thrive as a Client Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent with some customer service experience. Familiarity with customer relationship management (CRM) software, phone systems, and email platforms is commonly required. Standout representatives demonstrate patience, empathy, and adaptability when addressing client concerns and building relationships. These skills and qualities are crucial for ensuring customer satisfaction, effective issue resolution, and long-term client retention.

What are some common challenges faced by client services representatives, and how can they be managed effectively?

Client Services Representatives often encounter challenges such as handling high volumes of client inquiries, managing difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To manage these effectively, strong organizational skills, patience, and clear communication are essential. Many organizations provide ongoing training, mentorship, and support resources to help representatives develop effective problem-solving strategies and maintain positive client relationships, which are critical for success in this role.

What is the role of a client services representative?

A client services representative is responsible for assisting customers, addressing inquiries, resolving issues, and providing product or service information. They often communicate via phone, email, or chat and need strong communication and problem-solving skills to ensure customer satisfaction.

What are popular job titles related to Client Services Representative jobs in MI?

For Client Services Representative jobs in MI, the most frequently searched job titles are:

Client Services Representative jobs near you
Infographic showing various Client Services Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Client Support Specialist

Troy, MI • On-site

Financial Services of America
Finance and Insurance • 51 - 200 employees
Learn more about Financial Services of Americaexternal

$38K/yr

Other

Medical, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Type

Full-time

Pay: $38,480/yearly

Workplace Location

  • In-Office/On Site

Join the Financial Services of America Team as a Client Services Representative!

Are you looking for a dynamic role where your organizational skills and leadership make a real impact? At Financial Services of America, we’ve been recognized as a Top Workplace for 13 consecutive years, thanks to our commitment to fostering a supportive and rewarding environment for our team members.

Why Work With Us?

  • Health Care Plan Options: We care about your well-being.
  • 401(k) Retirement Plan: Secure your future with our company-sponsored retirement savings plan.
  • Positive, Team-Oriented Culture: Join a collaborative environment that values your contributions and encourages personal and professional growth.
  • Direct Access to Leadership: Work closely with company leadership, ensuring guidance, mentorship, and clear communication of goals.
  • Daily Training and Development: Refine your skills with regular coaching and learning opportunities tailored to your role.

About the Role:

As a Client Services Representative, you’ll oversee daily operations to ensure the smooth functioning of our office and team, enabling exceptional client service and efficiency. This position combines leadership, organization, and client interaction to help maintain a positive and professional environment.

Your Key Responsibilities:

  • Manage office workflows, ensuring seamless operations and supporting team efficiency.
  • Coordinate schedules, appointments, and meetings for team members and clients.
  • Supervise office organization, including supplies, equipment, and workspace optimization.
  • Prepare and maintain essential client and team documents, ensuring accuracy and confidentiality.
  • Maintain and update CRM systems, ensuring accurate client and operational records.
  • Act as the point of contact for vendors, clients, and team members to resolve issues promptly.
  • Facilitate onboarding and training for new hires, ensuring alignment with company standards.
  • Support financial advisors by organizing materials and logistics for client meetings.
  • Collaborate with leadership to identify and implement process improvements.
  • Foster a welcoming, professional environment for both clients and team members.

What We’re Looking For:

  • Proven experience in office management, customer service, or administrative roles (preferred but not required).
  • Exceptional organizational and multitasking abilities with attention to detail.
  • Strong interpersonal and communication skills with a professional demeanor.
  • Proficiency in Microsoft Office Suite and CRM systems.
  • Self-motivated with the ability to lead and inspire a team.
  • A proactive approach to problem-solving and process improvement.

Our Core Values:

We are guided by principles that define our approach to client and team success:

  • World Class: Delivering extraordinary service and exceeding client expectations.
  • Dedicated: Supporting your goals, career, and family.
  • One Team, One Goal: Working together for the success of our clients and the company.
  • Driven: Committed to continuous improvement and initiative.
  • Great Attitude: Loving what you do and embracing growth and change.

Why This Role Matters:

As a Client Services Representative, you are the backbone of our team operations, ensuring everything runs smoothly for clients and staff alike. Your leadership and organizational skills will directly contribute to the success of our company and the satisfaction of our clients.

Ready to Lead and Inspire?

If you’re detail-oriented, team-focused, and eager to make a difference in a dynamic environment, apply today! Together, we’ll continue to build a legacy of excellence and help clients achieve their financial goals.


Benefits:

  • Health Benefits
  • 401k
  • Paid Time Off
  • Paid Holidays

Apply