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Client Services Manager Jobs in Washington (NOW HIRING)

Dresner Group

Client Services Manager

Columbia, MD · On-site

Job Responsibilities o Manage the Client Support team, triaging of support requests, and ticket ... and monitor quality service levels o Improve productivity by highlighting deficiencies and ...

Dresner Group

Client Services Manager

Columbia, MD · On-site

... management services to the SMB marketplace, Dresner Group has since helped several hundred ... Job Responsibilities oManage the Client Support team, triaging of support requests, and ticket ...

GDIT

Client Services Manager

Washington, DC · On-site

Yes The Client Services Manager is responsible for leading the organization's IT Service Delivery function, including multisite Help Desk operations, Unified Communications (UC), and Video ...

Epiq

eDiscovery Client Services Manager

Washington, DC · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and ...

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Client Services Manager information

See Washington salary details

$39.6K

$79.7K

$144.4K

How much do client services manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client services manager in Washington is $79,655.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,000.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Washington?

The most popular types of Client Services jobs in Washington are:

What are popular job titles related to Client Services Manager jobs in Washington?

For Client Services Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Client Services Manager jobs in Washington look for?

The top searched job categories for Client Services Manager jobs in Washington are:

What cities in Washington are hiring for Client Services Manager jobs?

Cities in Washington with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $79,655 per year, or $38.3 per hour.

Client Services Manager

Dresner Group

Columbia, MD • On-site

Full-time

PTO

Re-posted 27 days ago

Job description

Company Description

Founded in 2002 to provide quality IT advisory, implementation, and management services to the SMB marketplace, Dresner Group has since helped several hundred organizations realize the value of a properly managed IT environment. Since our conception, we have continued to offer experienced professionals and expertise coupled with superior customer service. Today our clients reside in Maryland, Washington DC, Pennsylvania, Delaware, Ohio, Virginia and North Carolina.


We envision our company as a regional leader in the information technology marketplace and strive to become recognized and respected as the premier provider of information technology solutions, consultative services, and support services to small and medium-size businesses. The growth and profitability of our company will be fueled by an intense focus on providing excellence and on fostering complete and customized IT experiences for our clients in a cost-effective manner.

 

Dresner Group provides a full range of IT services including:

  • On-site Services
  • Help Desk, 24x7x365
  • Cloud Services 
  • IT Consulting Services


For More Career Opportuniites Please Visit: www.dresnergroup.com

Job Description

This position is a multi-faceted and dynamic opportunity for a hands-on manager that is looking to be involved in all aspects of technology & service delivery, while managing a team of support technicians. The individual should be a detail and process oriented person, as well as possess solid problem solving skills. In addition, the individual must have excellent verbal and written communication skills to keep our clients, management, and other CST's informed.


Job Responsibilities

o Manage the Client Support team, triaging of support requests, and ticket queues. 

o Scheduling of support and preventative maintenance tickets

o Work with management team to develop baseline support metrics

o Deliver and exceed on all team performance targets 

o Maintain and monitor quality service levels  

o Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, and reporting 

o Facilitate customer resolution for escalated calls and engage the necessary technical support

o Responsible for assuring clients are provided efficient and timely support on a 24x7x365 basis 

o Performs staff scheduling to ensure helpdesk coverage during normal business hours and on-call support as required 

o Manages the client support staff including consultation on performance evaluations, promotions, hiring, and disciplinary actions 

o Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until the permanent solutions are found 

o Coordinates training requirements of helpdesk personnel 


Qualifications

Preferred Working Experience

o Minimum of 3-5 years of management experience 

o Relative working experience with managed service providers or similar organization. 

o Demonstrated leadership abilities and achievement orientated 

Required

o Bachelor's degree in business, communications, or a closely related field.  

o Willingness to work evenings and weekends on occasion.

Characteristics

o Enthusiastic about working in a fast-paced and ever evolving environment.

o Enjoy working with existing clients and eager to engage in new client opportunities.

o Service oriented attitude - will do what it takes to get the job done right.

o A spirit of perpetual learning, identifying new technologies as they emerge and becoming an expert in them.

o A passion for sharing information to the team and clients.

o Proven leader who can successfully manage the client support team


Additional Information

Benefits

Dresner Group offers excellent compensation and benefits, including competitive salaries and a generous vacation plan.



All your information will be kept confidential according to EEO guidelines.

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