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Client Experience Manager Jobs in Washington (NOW HIRING)

Husch Blackwell Llp

Client Experience Lead

Washington, DC · On-site

$189K/yr

Not an Account Manager : You are not creating QBRs or updating a CRM; you are a strategic advisor and partner to our litigators so together we can create a world-class client experience. Essential ...

Alts

Client Experience Associate (CXA)

Washington, DC

$18.75 - $25/hr

Client Experience Manager About the Role The Client Experience Associate (CXA) is the hospitality and service leader for a designated market of studios (typically 3 to 5 locations). The CXA ensures ...

PNC Bank

Client Experience Associate

Sterling, VA

$14.75 - $20.25/hr

As a Client Experience Associate within PNC's retail branch organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ...

Michaels Stores, Inc.

PT CEM

Alexandria, VA · On-site

Store - DC-ALEXANDRIA/POTOMAC YARD, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.

Michaels Stores

PT CEM

Alexandria, VA · On-site

Store - DC-ALEXANDRIA/POTOMAC YARD, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.

Politico

Manager, Client Management

Arlington, VA · On-site

You may be a good fit for this role if: * 3-4+ years of relevant experience managing client relationships and executing integrated campaigns or partnerships within media, advertising, agency, events ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Washington

Client Experience Manager information

See Washington salary details

$31.7K

$65.8K

$118.9K

How much do client experience manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for client experience manager in Washington is $65,845.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $69,700.00 per year, depending on experience, location, and employer.

What is the role of a CEM?

A Client Experience Manager (CEM) is responsible for ensuring clients have positive interactions with a company by managing relationships, addressing concerns, and improving service quality. They often analyze customer feedback, coordinate with teams, and implement strategies to enhance overall client satisfaction and loyalty.

What does a client experience manager do?

A client experience manager oversees interactions between a company and its clients to ensure satisfaction and loyalty. They analyze client feedback, coordinate with teams to improve service quality, and develop strategies to enhance the overall customer experience, often using tools like CRM software. Strong communication and problem-solving skills are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

Is CX a good career?

A career as a Client Experience Manager involves improving customer satisfaction and loyalty through communication, problem-solving, and data analysis. It is a growing field with opportunities across various industries, often requiring skills in relationship management and familiarity with customer feedback tools. The role can offer advancement into leadership positions and requires strong interpersonal and organizational skills.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What qualifications are needed for a CSM role?

A Client Experience Manager (CSM) typically needs a bachelor's degree in business, marketing, or a related field, along with strong communication, interpersonal, and problem-solving skills. Experience in customer service, account management, or client relations is often required, and familiarity with customer management tools like CRM software can be beneficial.
More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Washington? The most popular types of Client Experience jobs in Washington are:
What job categories do people searching Client Experience Manager jobs in Washington look for? The top searched job categories for Client Experience Manager jobs in Washington are:
What cities in Washington are hiring for Client Experience Manager jobs? Cities in Washington with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Washington as of June 2026, with employment types broken down into 2% As Needed, 92% Full Time, 4% Part Time, and 2% Temporary. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $65,845 per year, or $31.7 per hour.

Client Manager - Automotive

The British Standards Institution (BSI)

Reston, VA • On-site

$91K - $123K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 18 days ago

Job description

Great that you're thinking about a career with BSI!
About the Role:
Responsible for delivering BSI's audit services to assigned clients in accordance with all BSI, scheme and regulatory requirements to assure timely, cost effective service delivery that assures satisfaction of our customer needs. The individual will conduct various types of audits as Team Leader or Team Member.
Client Manager - Automotive Key Responsibilities:
  • Manage a portfolio of assigned clients based on location and ensure a match of qualifications and client contract requirements set by Planners
  • Contact clients and confirm the visits, plan the assessments, make travel plans, conduct the assessments and report and managing the results
  • Monitor the client accounts to ensure that records, visit cycle, invoicing and other related matters are properly dealt with to assure client satisfaction is maintained
  • Follow the training plan developed by the Scheme Director in order to reach assessor status and then Lead Assessor status through the proscribed program (based on the knowledge, skills and experience they have as well as the requirements of the appropriate schemes) and maintain auditor and scheme qualifications
  • Lead teams when necessary, mentor, and coach new or inexperienced colleagues as needed to meet the business needs
  • Attend any required training and follow all procedures/processes/policies within BSI for management of clients, management of a home based office, use of BSI equipment and communication both internal and external to the organization
  • Perform any other assignments as needed to meet assessment delivery business objectives

Education/Qualifications:
  • University degree in Engineering/ Technology or College degree AA or higher (or equivalent certification or work experience).
  • At least 5 years relevant experience in manufacturing/ industrial engineering
  • Certified Auditor to International Standards- IATF 16949 & ISO 9001. EHS (ISO 14001 & ISO 45001) preferred
  • Generic knowledge of management system auditing practices; business systems
  • Third party audit experience

What we offer:
The salary for this position can range from $91,000.00 to $123,860.00 annually; actual compensation is based on various factors, including but not limited to, the candidate's competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons.
BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is an Equal Opportunity Employer and we are committed to diversity.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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