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Client Experience Manager Jobs in Spokane, WA (NOW HIRING)

H&R Block

Multi-Office Leader

Spokane, WA · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Spokane, WA · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Spokane Valley, WA · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Spokane, WA

Client Experience Manager information

See Spokane, WA salary details

$28.3K

$58.8K

$106.2K

How much do client experience manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client experience manager in Spokane, WA is $58,783.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,400.00 and $62,200.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

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The top searched job categories for Client Experience Manager jobs in Spokane, WA are:

What cities near Spokane, WA are hiring for Client Experience Manager jobs?

Cities near Spokane, WA with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Spokane, WA as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $58,783 per year, or $28.3 per hour.

Client Experience Director

Corporate Tools

Post Falls, ID

$85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Overview
Corporate Tools in Post Falls, Idaho is searching for an experienced and successful Client Experience Director. This position is key to the support and development of our front line coaches in a contact center environment. You will also be responsible for hiring, strategy, training, performance, quality, employee satisfaction, and accountability process for all inbound customer service groups (Phone/Email/Chat). As a Client Experience Director, you will focus on people and process improvements, team building, collaboration, coaching, accountability, and recognition while you build and support our team of customer service experts. This job is coded as "Flex" which means the company does not currently require this position to be performed in office. All shifts are centered around regular business hours for Pacific Standard Time. If you are in a different time zone, you must adjust accordingly.
Wage
Up to $85,000/year
Benefits
  • 100% employer-paid medical, dental and vision for employees
  • Annual review with raise option
  • 22 days Paid Time Off accrued annually, and 4 holidays
    • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
    • The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
  • Paid Parental Leave
  • Up to 6% company matching 401(k) with no vesting period
  • Quarterly allowance
    • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
  • Open concept office with friendly coworkers
  • Creative environment where you can make a difference
  • No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
  • Trail Mix Bar - oh yeah

Responsibilities
  • Training, motivating, guiding and inspiring a team of Customer Service coaches
  • Ability to learn and adapt to an autonomy driven, employee focused company culture
  • Ability to communicate a vision that ensures that culture is built into the fiber of our team as we rapidly grow
  • Participate actively in an Operations group on a sprint schedule moving most important projects forward
  • Drive initiatives and often times create projects that elevate client experience outcomes and align with operational goals
  • Expert at identifying candidate strengths and risks during the hiring process
  • Communicate and support new process and product roll outs and changes
  • Balance organization/business focus with culture/people focus
  • Collaborate across all departments to identify and improve communication and processes
  • Evaluate the effectiveness of coaching, quality, recognition, collaboration, and accountability approach
  • Provide guidance to employees and coaches on their personal and professional development
  • Responsible for all aspects of staffing including time off, productivity, efficiency, and schedule adjustments for 150+ person multi-channel customer service team

Requirements
  • 5+ years of experience as a leader managing large teams in service delivery environment
  • 2+ years leading and developing people managers
  • Thoughtful and intelligent with sound business aptitude, demonstrated leadership success, and a natural ability to build a strong and self-supporting team
  • Proven track record of success in people first customer service environments
  • Courage to tactfully challenge existing process and/or direction to support employees and/or the business
  • Ability to build trust, train, motivate and develop employees, including existing leaders
  • Develop, implement, and maintain process improvements through growth and change
  • Acts with integrity, demonstrating honesty, transparency, positivity, and trust
  • Great attitude, fun to be around, constantly seeking to improve
  • Adaptable and willing to flex with changes, promote positive change management, and help drive company initiatives
  • A high threshold for navigating ambiguity and building effective solutions that scale

Apply