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Client Services Manager Ii Jobs (NOW HIRING)

Epiq

eDiscovery Client Services Manager

Kansas City, MO · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and ...

Client Services

Client Services Associate

Manhattan, NY · On-site

$80K - $100K/yr

This role involves a broad range of responsibilities, including managing client inquiries and ... service skills, and the ability to collaborate effectively with various internal departments to ...

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Client Services Manager Ii information

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$35K

$70.3K

$127.5K

How much do client services manager ii jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client services manager ii in the United States is $70,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What does a Client Services Manager II do?

A Client Services Manager II is responsible for overseeing client accounts, ensuring excellent service delivery, and managing a team of client service representatives. They act as the main point of contact between the company and its clients, addressing client needs, resolving issues, and identifying opportunities to enhance client satisfaction. This role often involves project management, developing client relationships, and collaborating with other departments to meet client expectations. Typically, a Client Services Manager II has more experience and may handle larger or more complex client portfolios compared to entry-level client services managers.

How does a Client Services Manager II typically balance client expectations with internal team capabilities?

A Client Services Manager II often serves as a bridge between clients and internal teams, ensuring that project deliverables align with client expectations while staying realistic about resource availability and timelines. This role requires strong communication and negotiation skills to set clear expectations, proactively address potential issues, and manage changes in scope. Successful managers regularly facilitate meetings, provide transparent updates, and foster collaboration to maintain client satisfaction and team morale. Navigating these dynamics is a common challenge but also offers opportunities to develop leadership and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Client Services Manager II, and why are they important?

To thrive as a Client Services Manager II, you need strong client relationship management, problem-solving abilities, and a background in business or a related field, often supported by a bachelor's degree. Familiarity with CRM software, project management tools, and reporting systems is typically required. Excellent communication, leadership, and conflict resolution skills help you stand out in managing client expectations and team performance. These capabilities are vital for ensuring client satisfaction, retaining business, and driving growth in competitive service environments.

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Client Services Manager Ii jobs near you
Infographic showing various Client Services Manager Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $70,329 per year, or $33.8 per hour.

Client Services Manager - Adult

MONROE COMMUNITY MENTAL HEALTH AUTHORITY

Monroe, MI • On-site

$26.35 - $39.84/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

ABOUT THE ORGANIZATION
  • Monroe Community Mental Health Authority is a community based mental health service organization dedicated to consumers living in Monroe County. We provide individual health services for people with any type of behavioral health concerns such as substance abuse, emotional issues, and intellectual and developmental disabilities.
  • Our mission is to enrich lives and promote wellness. We live out that mission by being an inviting resource that offers in-house, referral, and emergency services, as well as support within the community for those in need.

BENEFITS
  • Bi-weekly pay
  • Vacation, sick, and personal time
  • Four medical plans to choose from, eligible first day of hire
  • Dental
  • Vision
  • Aflac
  • Disability and life insurance provided by the Agency, optional buy-ups
  • 401a Money Purchase Pension Plan, 401a Defined Contribution, and 457 Deferred Compensation retirement plans
  • YMCA corporate discount

DESCRIPTION
Under the general supervision of the Program's Supervisor, the Client Services Manager (CSM) is responsible for:
  • Assessing the needs of the consumer and /or the consumer's' family when appropriate, and arranges, coordinates, monitors, evaluates, and advocates for services to meet the specific consumer's needs through Family / Person Center Planning (PCP) and the development of an individual plan of service (FPOS/IPOS).
  • Addressing both the individual consumer's biopsychosocial status as well as the state of the social system in which case management operates, assuring the implementation and delivery of services to consumers and in keeping with the principles of recovery, self-determination and resilience, as well as developing and maintaining a therapeutic relationship with the consumer.
  • CSM's are also responsible for linking consumers with external systems to provide additional services, resources, and opportunities consistent with qualitative and quantitative performance goals and standards established by the department.
  • In addition, Master level CSM's are assigned to provide Intensive Case Management and /or Therapeutic Interventions to their consumers. Client Services Managers may be required to provide crisis support services, possibly to include pre-screening for inpatient or partial hospitalization, if needed for assigned consumers and families.

Education & Experience:
Bachelor's Level (Pay Grade 7) ($26.35-32.94/hr)
  • Bachelor's Degree in Social Work with State of Michigan Licensure. Minimum of a Bachelor's degree in social work is required. Appropriate Michigan licensure/certification is required.
  • One (1+) or more years' experience within the specific consumer population in which the position holds responsibility (adults with mental illness (QMHP*), adults with developmental disability (QIDP**), integrated care, assertive community treatment) preferred.
  • One year experience with the chronic mentally ill and vocational education preferred. Willingness to receive SUD training and obtain certification (CAADC, CADC, CCJP, CCDP, or CCDP-D).
  • Demonstrated knowledge and skills necessary to provide the appropriate care for the specific clinical needs and ages of the individuals served. Demonstrated knowledge of the clinical needs, symptoms, and behaviors of individuals served, as well as understand the principles of growth and development over the life span; have the ability to assess data reflecting each individual's status; interpret the appropriate information needed to identify each individual's requirements in relation to his or her age-specific/population specific needs; and to provide the care needed by the appropriate age group - (adult and geriatric).

Master's Level (Pay Grade 9) ($31.88-39.84/hr)
  • Master's Degree in Social Work, Psychology, or Counseling with State of Michigan Licensure.
    • Master's level such as
      • Licensed Master's Social Work
      • Limited License Psychology
      • Licensed Professional Counselor
  • One year paid work experience within the specific consumer population in which the position holds responsibility (adults with mental illness (QMHP*), adults with developmental disability (QIDP**), integrated care, assertive community treatment) required. One year experience with the chronic mentally ill and vocational education preferred. Willingness to receive SUD training and obtain certification (CAADC, CADC, CCJP, CCDP, or CCDP-D).

*QMHP - Individual with specialized training or one year experience in treating or working with a person who has mental illness as defined under the Michigan PIPH/CMSP Provider Qualifications per Medicaid Services.
** QIDP - Qualified Intellectual Disability Professional (QIDP) - Individual with specialized training or one year experience in treating or working with a person who has intellectual disability; and is a psychologist, physician, educator with a degree in education from an accredited program, social worker, physical therapist, occupational therapist, speech-language pathologist, audiologist, registered nurse, registered dietician, therapeutic recreation specialist, or a licensed or limited-licensed professional counselor.
Note: A related degree and /or a limited license may be considered in lieu of the above where provider qualifications as defined under the Michigan Mental Health Code and/or Medicaid Provider Manual and appropriate supervision exist.
MCMHA is a drug-free workplace.

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