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Client Representative Jobs in Michigan (NOW HIRING)

Dinsmore

Client Billing Representative

Troy, MI · On-site

$16 - $20.75/hr

Dinsmore is seeking a Client Billing Representative who will be responsible for the daily billing functions including time and cost transfers, write-downs, computer bills, special bills, void/rebills ...

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How much do client representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for client representative in Michigan is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $29.76 per hour, depending on experience, location, and employer.

What is a client representative?

Client Representatives are professionals who act as the main point of contact between an organization and its clients. They are responsible for understanding client needs, addressing concerns, and ensuring that services or products meet client expectations. Their duties often include managing communication, providing updates, handling complaints, and facilitating solutions to maintain strong client relationships. Effective client representatives help build trust and loyalty, which can lead to long-term business success.

What are the key skills and qualifications needed to thrive as a client representative, and why are they important?

To thrive as a Client Representative, you need strong communication, problem-solving, and customer service skills, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Active listening, patience, and the ability to build rapport make someone stand out in this position. These skills are essential for effectively addressing client needs, maintaining satisfaction, and fostering long-term business relationships.

How do client representatives typically collaborate with internal teams to address client needs?

Client Representatives regularly work alongside sales, support, and product teams to ensure clients receive timely and effective solutions. They act as a bridge, communicating client feedback and requirements to relevant departments, and often participate in cross-functional meetings to align on client projects. This collaborative approach helps streamline service delivery, resolve issues quickly, and foster strong client relationships. Being proactive and communicative is key for success in this role.

What is the difference between Client Representative vs Customer Service Representative?

AspectClient RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes a bachelor's degree; industry-specific certificationsHigh school diploma or equivalent; minimal certifications
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, real estate, consulting firmsRetail, telecommunications, hospitality
Common Search & Comparison IntentUnderstanding roles involving client account management and relationship buildingAssisting customers with inquiries and issues

The main difference between a Client Representative and a Customer Service Representative lies in their focus and work environment. Client Representatives typically handle client accounts, build relationships, and work in professional settings, often requiring industry-specific knowledge. Customer Service Representatives primarily assist customers with inquiries, often in call centers or retail environments. Both roles involve communication skills, but Client Representatives usually have more specialized responsibilities related to client management.

What is an example of a client representative facing role?

A client representative facing role involves directly interacting with clients to address their needs, provide product or service information, and resolve issues. This role often requires strong communication skills, problem-solving abilities, and familiarity with customer management tools like CRM software.

What skills do client representatives need?

Client representatives need strong communication and interpersonal skills to effectively interact with clients and understand their needs. They should also have problem-solving abilities, organizational skills, and proficiency with customer management software. Good time management and the ability to handle stressful situations are also important for success in this role.

What are popular job titles related to Client Representative jobs in Michigan?

For Client Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Client Representative jobs in Michigan look for?

The top searched job categories for Client Representative jobs in Michigan are:

What are popular job titles related to Client Representative jobs in MI?

For Client Representative jobs in MI, the most frequently searched job titles are:

Client Representative jobs near you
Infographic showing various Client Representative job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, and 4% Contract. Highlights an 63% Physical, 3% Hybrid, and 34% Remote job distribution, with an average salary of $48,453 per year, or $23.3 per hour.

Client Billing Representative

Dinsmore

Troy, MI • On-site

$16 - $20.75/hr

Full-time

Re-posted 10 days ago

Job description

At Dinsmore, our strength comes from our people. With more than 750 attorneys across 30+ offices nationwide, we are dedicated to building a dynamic, client-focused Firm recognized for excellence. Together we work to build a strong market profile, highlighting our capabilities to clients and attracting talented attorneys and business professionals who seek a supportive environment where they can thrive. Discover how you can grow with us at www.dinsmore.com.
Dinsmore is seeking a Client Billing Representative who will be responsible for the daily billing functions including time and cost transfers, write-downs, computer bills, special bills, void/rebills and attorney inquiries.
Responsibilities
  • Coordinates all aspects of billing for assigned attorneys and clients in accordance with Firm policies and procedures
  • Coordinates all aspects of electronic billing through client electronic billing sites and E-billing Hub as required by clients
  • Reviews, edits and processes pre-bills
  • Reviews pre-bills to ensure accurate application of retainers, on account expenses, on account fees, unapplied and trust funds
  • Perform various reconciliation and monitoring adjustments to ensure final invoice to client is accurate. Includes write offs, rate overrides, etc.
  • Communicates with billing attorneys and/or legal administrative assistants regarding billing matters
  • Prepares final invoices for transmittal to clients
  • Print computer bills and provides legal administrative assistants with PDF copy
  • Maintain and disseminate information on special client time reporting and billing requirements as needed
  • Manage high volume of emails and calls pertaining to legal billing
  • Provide first level of billing system technical support to Firm attorneys and support staff
  • Maintain accurate and complete documentation of billing changes for audit trail; scans related documents into CMS as needed
  • Prepare ad hoc billing reports upon request from billing attorney
  • Perform additional duties as assigned

Requirements
  • Minimum of 3 years of legal billing experience
  • High school diploma is required

Equal Opportunity Employer
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