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Client Relationship Specialist Jobs (NOW HIRING)

Mesirow

Client Relationship Specialist

Highland Park, IL · On-site

$75K - $95K/yr

We are seeking a highly motivated Client Relationship Specialist to work out of our Highland Park office to provide high-touch client service and dedicated operational support to a team of highly ...

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How much do client relationship specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for client relationship specialist in the United States is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.24 per hour, depending on experience, location, and employer.

What is a client relationship specialist?

A Client Relationship Specialist is a professional responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and providing ongoing support. They act as a main point of contact for clients, addressing inquiries, resolving issues, and facilitating communication between clients and the company. Their goal is to enhance client satisfaction and loyalty, contributing to the overall success of the business. Client Relationship Specialists often work in industries such as finance, consulting, and customer service.

What are the key skills and qualifications needed to thrive as a client relationship specialist, and why are they important?

To thrive as a Client Relationship Specialist, you need strong interpersonal skills, a background in customer service or sales, and often a bachelor’s degree in business or a related field. Familiarity with CRM software, data analysis tools, and communication platforms is typically required. Exceptional problem-solving abilities, active listening, and adaptability help you build trust and effectively address client needs. These skills and qualities are crucial for fostering long-term client satisfaction and driving business growth.

What are some common challenges faced by client relationship specialists, and how can they be successfully managed?

Client Relationship Specialists often encounter challenges such as managing multiple client accounts with varying needs, handling difficult client situations, and maintaining consistent communication. To successfully manage these challenges, it's important to prioritize tasks, actively listen to client concerns, and collaborate closely with internal teams such as sales and support. Building strong organizational skills and staying proactive in addressing client issues can help maintain positive relationships and ensure client satisfaction.

What is the difference between Client Relationship Specialist vs Customer Service Representative?

AspectClient Relationship SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B sectorsRetail, telecommunications, hospitality
Common Search & Comparison IntentFocus on building long-term client relationships, account managementHandling customer inquiries, resolving issues quickly

The main difference is that a Client Relationship Specialist focuses on maintaining and growing client accounts through personalized service and relationship management, often in B2B or financial sectors. In contrast, a Customer Service Representative primarily addresses customer inquiries and resolves issues in retail or service industries. Both roles require strong communication skills but differ in scope and focus.

Is customer relationship specialist a stressful job?

A client relationship specialist role can be stressful due to the need to manage client expectations, resolve issues quickly, and maintain positive interactions. The job often requires strong communication skills, patience, and the ability to handle high-pressure situations, especially during busy periods or when dealing with difficult clients.

What is the career path of a client relationship specialist?

A client relationship specialist can advance to roles such as account manager, client services manager, or sales manager by gaining experience in customer communication, relationship management, and industry knowledge. Developing skills in CRM software, communication, and problem-solving can support career growth, often requiring ongoing training or certifications. Progression typically involves increasing responsibility and leadership opportunities within customer-focused departments.
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Client Relationship Specialist jobs near you
Infographic showing various Client Relationship Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $47,424 per year, or $22.8 per hour.

Client Relationship Specialist

J. J. Keller & Associates, Inc.

Neenah, WI • On-site

Full-time

Posted 3 days ago

New

Job description

Requisition #: 20888
Functional Area:  Audit/Risk/Compliance; Account Management; Client Service
Employment Type:  Full-Time
Work Options:  In Office at Location Specified Above #LI-Onsite
Work Hours:  Monday - Friday 8am - 430pm

Position Summary

J. J. Keller is hiring a Client Relationship Specialist! Do you love helping others without being tied to a traditional call-center environment? Are you seeking variety in your day-to-day work? Do you want to work for a company who makes a difference in the lives of their clients, their employees and your local community? If you answered YES to any of those questions, then this could be the perfect opportunity for you!

For more than 70 years, J. J. Keller has been a trusted partner to over 90% of Fortune 1000 companies, providing solutions and expert insights that help create safer workplaces and simplify complex compliance requirements. With over 7 million employers across the country relying on guidance like ours, the need for what we do continues to grow.

As a Client Relationship Specialist, you’ll become the primary point of contact for your assigned clients to include building strong relationships, helping them navigate regulatory requirements, and ensuring their services run seamlessly. It’s a role where you can truly make an impact every day.

About our Neenah, WI Corporate Headquarters

There's a lot to love about our home office in Neenah, Wisconsin, including:

  • Jean-friendly environment, every day of the week!
  • Cafe that offers breakfast, lunch and multiple a la carte items
  • FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
  • FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost 
  • Near 1-mile long walking trail that wraps around the campus 
  • Multiple collaboration stations
Job Responsibilities

  • Client Relationship Management: 

    • Establish and maintain relationships with clients and manages the client relationship.
    • Service as the primary interface in an advisory role between J. J. Keller and assigned clients.
    • Educating clients on regulatory requirements, providing interpretations and best practices. 

    Service Management:

    • Identifies program improvement opportunities to meet and improve safety program objectives. 
    • Monitors client responsibilities to ensure compliance with service requirements. 
    • Analyzes compliance trends and, if applicable, developing formal improvement programs. 
    • Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities.  Adheres to the department's data security policies pertaining to Personal Identification Information.

    Cross-Functional Collaboration 

    • Partners with internal teams on complex client inquiries.
    • Assists implementation team with new clients. 
    • Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.
Qualifications

Experience/Education:

  • 2+ years of total office experience.
  • 1+ year of client services experience in a professional services environment desirable.
  • Post-secondary education in a business-related field preferred. 
  • In lieu of degree or experience, would consider a combination of education and related office experience.
  • Experience with J. J. Keller services desirable.

Other Skills/Qualifications:

  • Proficiency in MS Word with intermediate Excel skills required.
  • Strong organizational, problem solving, communication, and critical thinking skills.
  • Knowledge of related regulations desirable, but not required. 
  • Effective verbal, written, and presentation skills. 
  • Ability to apply regulatory knowledge in a variety of situations.
  • Independent decision-making skills.
Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.

We Protect People & The Businesses They Run™

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

J. J. Keller History:  November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

J. J. Keller Career Stories:  Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.

J. J. Keller Earns 8th Great Place to Work Certification™:  Click HERE to find out what makes J. J. Keller great.

J. J. Keller Certified as a Top 100 Most Loved Workplace® in America:  Click HERE to find out why our associates LOVE working at J. J. Keller.

2024 Top Company for Women to Work for in Transportation:  Click HERE to learn more about this prestigious recognition.

If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.

Professional Referral Program:  Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Program and you will earn a cash payment if your referral is hired.

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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