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Client Relationship Coordinator Jobs (NOW HIRING)

FlexTG

Client Relationship Manager

Duluth, GA · On-site

Cross-Functional Coordination * Work closely with Sales, Service, Operations, Supply Chain, Billing ... Strong client relationship management skills with the ability to build trust and credibility.

FlexTG

Client Relationship Manager

Cockeysville, MD · On-site

Cross-Functional Coordination * Work closely with Sales, Service, Operations, Supply Chain, Billing ... Strong client relationship management skills with the ability to build trust and credibility.

FlexTG

Client Relationship Manager

Atlanta, GA · On-site

Cross-Functional Coordination * Work closely with Sales, Service, Operations, Supply Chain, Billing ... Strong client relationship management skills with the ability to build trust and credibility.

FlexTG

Client Relationship Manager

Baltimore, MD · On-site

Cross-Functional Coordination * Work closely with Sales, Service, Operations, Supply Chain, Billing ... Strong client relationship management skills with the ability to build trust and credibility.

FlexTG

Client Relationship Manager

Manhattan, NY · On-site

Cross-Functional Coordination * Work closely with Sales, Service, Operations, Supply Chain, Billing ... Strong client relationship management skills with the ability to build trust and credibility.

FlexTG

Client Relationship Manager

Baltimore, MD · On-site

Cross-Functional Coordination * Work closely with Sales, Service, Operations, Supply Chain, Billing ... Strong client relationship management skills with the ability to build trust and credibility.

FlexTG

Client Relationship Manager

Atlanta, GA · On-site

Cross-Functional Coordination * Work closely with Sales, Service, Operations, Supply Chain, Billing ... Strong client relationship management skills with the ability to build trust and credibility.

FlexTG

Client Relationship Manager

Manhattan, NY · On-site

Cross-Functional Coordination * Work closely with Sales, Service, Operations, Supply Chain, Billing ... Strong client relationship management skills with the ability to build trust and credibility.

Alphabe Insight Inc

Client Relationship Manager

Miami, FL · On-site

$56K - $60K/yr

We are seeking a driven and polished Client Relationship Manager to join our team in Miami, FL. In ... Act as the main point of contact for client inquiries, service updates, and project coordination.

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How much do client relationship coordinator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for client relationship coordinator in the United States is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $23.56 per hour, depending on experience, location, and employer.

What does a client relationship coordinator do?

A Client Relationship Coordinator is responsible for managing and nurturing relationships between a company and its clients. They serve as the main point of contact, addressing client needs, answering questions, and ensuring a positive experience throughout the partnership. Their duties often include scheduling meetings, communicating client feedback to internal teams, resolving issues, and supporting account management efforts. The goal is to maintain high client satisfaction and foster long-term business relationships.

What are the key skills and qualifications needed to thrive as a client relationship coordinator, and why are they important?

To thrive as a Client Relationship Coordinator, you need strong organizational skills, attention to detail, and experience in customer service or account management, often supported by a relevant degree. Familiarity with CRM software, scheduling platforms, and office productivity tools is typically essential. Exceptional communication, problem-solving, and interpersonal skills help you build trust and manage client expectations effectively. These abilities ensure smooth client interactions, foster long-term relationships, and drive client satisfaction and retention.

What are some typical challenges faced by client relationship coordinators, and how are they addressed?

Client Relationship Coordinators often encounter challenges such as managing multiple client requests simultaneously, balancing client expectations with company policies, and maintaining clear communication across various teams. To address these, coordinators rely on strong organizational skills, proactive communication, and the ability to prioritize tasks effectively. Collaboration with sales, support, and account management teams is essential to ensure client satisfaction and resolve issues efficiently. Regular training and the use of CRM software also help coordinators stay organized and responsive to clients’ needs.

What is the difference between Client Relationship Coordinator vs Customer Service Representative?

AspectClient Relationship CoordinatorCustomer Service Representative
CredentialsTypically requires a degree in business, marketing, or related field; certifications in customer relationship management are a plusHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOffice setting, client meetings, CRM software usageCall centers, retail, or online support channels
Employer & IndustryFinancial services, healthcare, consulting firmsRetail, telecommunications, e-commerce
Search & Comparison IntentUnderstanding roles in client management and relationship buildingCustomer support and issue resolution

The main difference is that a Client Relationship Coordinator focuses on building and maintaining long-term client relationships, often involving strategic communication and account management. In contrast, a Customer Service Representative primarily handles immediate customer inquiries and resolves issues. Both roles require strong communication skills but differ in scope and responsibilities.

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Client Relationship Coordinator jobs near you
Infographic showing various Client Relationship Coordinator job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 62% Physical, 3% Hybrid, and 35% Remote job distribution, with an average salary of $44,200 per year, or $21.2 per hour.

Client Relationship Manager

Atlanta, GA • On-site

Flextechnologygroup
See more jobs at Flextechnologygroupexternal

Full-time

Posted 20 days ago

Job description

Description
FlexTG | Position Description
CLIENT RELATIONSHIP MANAGER
Modern Position Description
Position Title
Client Relationship Manager
Department
Sales / Client Account Management
FLSA Status
Exempt
Travel
As needed to support client and internal business needs
COMPANY OVERVIEW
FlexTG provides managed print and workplace technology services with a national footprint. Our teams are focused on delivering a consistent client experience, strong operational execution, and practical solutions that help customers run their business more effectively.
JOB SUMMARY
The Client Relationship Manager, or CRM, is the primary relationship owner for an assigned portfolio of clients after implementation. The CRM is responsible for customer satisfaction, retention, account growth, day-to-day account activity, issue resolution, internal coordination, and overall account health.
This role combines relationship management, operational follow-through, account planning, business review preparation, data analysis, and cross-functional leadership. The CRM works closely with Sales, Service, Operations, Supply Chain, Billing, Contracts, Project Management, and Leadership to make sure client needs are understood, documented, prioritized, and driven to resolution.
Role Focus
A successful CRM keeps the client experience organized, responsive, and professional while protecting revenue, identifying opportunities, and ensuring internal teams have clear direction on account priorities.
KEY RESPONSIBILITIES
Client Relationship and Account Ownership
  • Serve as the primary day-to-day point of contact and trusted advisor for assigned client accounts.
  • Build and maintain strong working relationships with executive sponsors, operational stakeholders, site contacts, and end-user communities.
  • Understand each client's business objectives, contract scope, service expectations, billing requirements, technology goals, and operational priorities.
  • Own customer satisfaction, retention, growth, profitability, and overall account health for the assigned client portfolio.
  • Act as the primary point of contact for all aspects of the contractual relationship with the customer.

Operational Support and Issue Resolution
  • Support customers' day-to-day needs with clear communication, urgency, and ownership.
  • Coordinate internal resources to fulfill service level agreements, resolve client issues, and maintain customer satisfaction.
  • Provide the interface between customers, end users, technical support, service, operations, and other internal resources.
  • Investigate customer complaints or concerns, develop practical solutions, and manage open items through completion.
  • Escalate high-risk service, supply, billing, contract, or operational issues appropriately while maintaining client communication.

Business Reviews and Account Planning
  • Prepare for and lead regular client business reviews, executive partnership reviews, account planning sessions, and strategic check-ins.
  • Use reporting, metrics, and account data to bring value to the client and align recommendations with short-term and long-term technology goals.
  • Identify risks, opportunities, usage trends, service patterns, supply activity, billing concerns, and areas for improvement.
  • Develop clear action plans for renewals, expansions, fleet changes, program improvements, and additional phases of business.

Cross-Functional Coordination
  • Work closely with Sales, Service, Operations, Supply Chain, Billing, Contracts, Project Management, and Leadership to ensure a coordinated approach to customer needs.
  • Support onboarding for new customers and partner with implementation teams on deployment, inventory collection, device management, consumables management, and service readiness.
  • Communicate client feedback, operational gaps, and process improvement opportunities to the appropriate internal teams.
  • Recommend and help implement operational practices that improve productivity, efficiency, cost control, service quality, and customer outcomes.

Documentation, Reporting, and Process Improvement
  • Maintain accurate account documentation, meeting notes, action items, contact records, contract details, fleet information, and follow-up commitments.
  • Use Microsoft 365, CRM systems, reporting platforms, and internal business systems to manage account information and prepare client-facing materials.
  • Document current-state and future-state business processes when needed to support client planning, program changes, and internal alignment.
  • Develop continual process improvements that strengthen the customer experience and improve internal execution.

PREFERRED SKILLS AND COMPETENCIES
  • Strong client relationship management skills with the ability to build trust and credibility.
  • Excellent written and verbal communication skills, including the ability to communicate effectively with client executives and operational contacts.
  • Strong customer focus, sound judgment, and a sense of urgency in all work.
  • High level of organization, follow-through, and ability to manage multiple accounts, priorities, deadlines, and open issues at the same time.
  • Strong analytical and reasoning abilities with the ability to review data, identify trends, and recommend practical solutions.
  • Experience managing projects with cross-functional or multi-disciplined team members.
  • Ability to develop and strengthen customer relationships while balancing client needs, contractual requirements, and business outcomes.
  • Comfortable working independently, remotely, and across multiple internal departments.
  • Professional presence, mature judgment, flexibility, and well-developed interpersonal skills.
  • Proficiency with Microsoft 365, including Outlook, Teams, Excel, PowerPoint, and SharePoint.
  • Experience with CRM, ERP, service management, reporting, or managed print platforms preferred.

EDUCATION AND EXPERIENCE
  • College degree preferred, ideally in Business, Communications, Information Technology, Operations Management, Marketing, or another applicable field.
  • Equivalent combination of education, professional experience, and demonstrated success may be considered in lieu of a degree.
  • Previous Managed Print Services, or MPS, experience preferred.
  • Experience in account management, customer success, managed services, technology services, office technology, document management, or another related client-facing role preferred.
  • Experience supporting enterprise, healthcare, legal, education, or multi-location customers is a plus.

SUCCESS IN THIS ROLE LOOKS LIKE
  • Clients know who to call and trust the CRM to follow through.
  • Account issues are documented, owned, and driven to resolution.
  • Internal teams have clear direction on client needs, account priorities, and next steps.
  • Client risks are identified early and escalated appropriately.
  • Renewals, business reviews, account planning, and improvement opportunities are managed proactively.
  • Account data, documentation, and communication are accurate, current, and useful.
  • The client experience feels organized, responsive, and professional.

Client Relationship Manager | Modern Role Description

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