Client Operations Manager Jobs in Florence, SC (NOW HIRING)

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This position reports to:

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The Associate Project Manager will be responsible for internal and external customer care for modernization and parts factory orders (e.g. order requirements, tracking and reporting, technical, order assistance, payment-related assistance) and coordination of relevant functions to have complete case ownership in Electrification Services (ELSE) ensuring customer satisfaction.

In this role you will ensure customer satisfaction through effective management of the production order cycle and post-delivery customer support. Our mission is to perform consistently and deliver value-added services to our customers with the highest level of quality exceeding customer expectations.

The work model for the role is: Onsite in Florence, SC

You will be mainly accountable for:

• Leading the project team allocated to the project.
• Monitoring and controlling project progress, efficient resource utilization, and project financials.
• Identifying, qualifying, quantifying, managing project risk, and ensuring all opportunities are identified and pursued.
• Driving the formal acceptance of the project, contract close-out, and acknowledgment by the customer, all in accordance with the contract.
• Primary sales channel contact for day-to-day operational aspects of project scope.
• Lead the contract review of new projects and get the definition of the scope previously to the project initiation.
• Ensures a clear understanding of the order contractual requirements by the project team.
• Create and execute project work plans to meet changing client needs and requirements with various product lines.
• Coordinate directly with scheduling, operations, quality and shipping to ensure that the orders are completed and ship on time.
• Ensure the factory orders follows the best practices and company policies to lead to a successful close-out and on-time delivery.
• Builds and maintains strong relationships with internal and external stakeholders and effectively communicates with all stakeholders.
• Tracking and reporting order planning activities

Qualifications:

• Bachelor's degree with 2 years of experience, or associates with 4 years and HS with 6 years; or alternately a special combination of education and experience and/or demonstrated accomplishments in customer service.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
• Strong communication skills (oral and written).
• Strong knowledge of SAP would be a plus.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.

More About Us:

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

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