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Client Operations Manager Jobs in Boston, MA (NOW HIRING)

WeDriveU

Operations Manager - Transit

Boston, MA · On-site

$94K - $97K/yr

The Operations Manager (OM) will report to the General Manager and assist with all supervisory ... The OM will work onsite and will actively communicate with the client as well as other vendors.

WeDriveU

Assistant Operations Manager

Boston, MA · On-site

$68K - $70K/yr

... Manager and is responsible for actively facilitate communications between the ... Client's dispatchers, the dispatchers at WeDriveU/National Express and the internal Operations Team ...

NorthEastern

Events Operations Manager

Boston, MA

The Events Operations Manager will provide critical feedback and operational understanding with an event and client first focus that will continuously elevate the event experience for all clients ...

WeDriveU

Operations Manager - Transit

Hyde Park, MA

$94K - $97K/yr

The OM will work onsiteand will actively communicate with the client as well as other vendors ... Hard Requirements: * 3+ years' experience in Operations Management Preferred Requirements: * Work ...

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NVA

Hospital Operations Manager

Plymouth, MA · On-site

$70K - $85K/yr

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating ... Lead the hospital team to enhance processes and workflows, covering client service, operations, and ...

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All JobsClient Operations Manager JobsClient Operations Manager Jobs in Boston, MA

Client Operations Manager information

See Boston, MA salary details

$48.3K

$134.4K

$147.2K

How much do client operations manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for client operations manager in Boston, MA is $134,356.00, according to ZipRecruiter salary data. Most workers in this role earn between $145,600.00 and $145,600.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring their needs are met efficiently. They coordinate between departments, manage client accounts, and optimize processes to improve client satisfaction and retention, often using tools like CRM software. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

How much do ops managers earn?

Operations managers typically earn a median annual salary ranging from $70,000 to $120,000, depending on industry, experience, and location. In some sectors or regions, salaries can be higher, especially for those with advanced certifications or managerial responsibilities.

What is the minimum salary of an operations manager?

The minimum salary for a Client Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $60,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

What is the highest salary for an operations manager?

The highest salaries for a Client Operations Manager can reach over $120,000 annually, especially in large corporations or industries like technology and finance. Senior-level managers with extensive experience, certifications, and leadership responsibilities may earn even higher compensation, including bonuses and stock options.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What are the most commonly searched types of Client Operations jobs in Boston, MA? The most popular types of Client Operations jobs in Boston, MA are:
What are popular job titles related to Client Operations Manager jobs in Boston, MA? For Client Operations Manager jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Boston, MA look for? The top searched job categories for Client Operations Manager jobs in Boston, MA are:
What cities near Boston, MA are hiring for Client Operations Manager jobs? Cities near Boston, MA with the most Client Operations Manager job openings:
Client Operations Manager jobs near you
Operations Manager - Transit

Operations Manager - Transit

WeDriveU

Boston, MA • On-site

$94K - $97K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

WeDriveU rating

7.0

Company rating: 7.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

3rd of 9 rated taxi private hire

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.
Job Description:
The Operations Manager (OM) will report to the General Manager and assist with all supervisory duties outlined below. The OM will work onsite and will actively communicate with the client as well as other vendors.
Duties and Responsibilities:
  • Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies
  • Ensure that all bus routes are constantly operating and adequately servicing the client's needs
  • Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management)
  • Hire (interviews, road tests, training, etc.), train and develop new drivers
  • Analyze and interpret ridership numbers and suggest route changes accordingly
  • Support the development of company policy and procedures
  • Support the General Manager as needed
  • Additional duties and responsibilities may apply

Skills Required and Physical Demands:
  • Outstanding interpersonal and communication skills.
  • Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills
  • Excellent customer service skills
  • Self-motivated with the ability to prioritize and problem solve
  • Prior knowledge of DMV policies and procedures is preferred but not required
  • Well versed in all aspects of DOT compliance
  • Licensed Class B driver (Passenger and Air brakes endorsement) a bonus but not required
  • Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended period
  • Additional skills and physical demands may apply

Education and Qualifications:
Hard Requirements:
  • 3+ years' experience in Operations Management

Preferred Requirements:
  • Work experience in public or private alternative transportation demand management (TDM) highly desirable

We Offer
Physical Health
  • Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health
  • Competitive compensation packages
  • 401(k) with 4% employer match
  • Financial Wellness Tool
  • Commuter Benefits

Emotional Health
  • Employee Assistance Program (EAP)
  • Unlimited PTO
  • Paid holidays
  • Pet & Legal Insurance

Personal Development
  • On-the-job training and skills development
  • Internal transfer opportunities for career growth

*Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

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