Client Operations Intern Jobs in Boston, MA (NOW HIRING)

The Department of Mental Health (DMH) is seeking to hire an intern who will support the Commissioner's Office in Central Office Boston.

Duties and Responsibilities (these duties are a general summary and not all inclusive):                                                                                                             

• Advance strategies to mitigate risks of limited system capacity by improving inpatient discharge processes.
• Assist with process mapping and workflow documentation related to inpatient discharge planning and intra-agency coordination.
• Support development of standardized tools to facilitate process improvements, such as meeting facilitation guides, tracking templates, and process documentation.
• Support re-procurement of DMH's flagship community behavioral health services
• Conduct analysis of client trends to support potential programmatic changes, particularly analysis of client incident rates
• Support preparation for, and synthesis of, internal and potentially external stakeholder focus groups regarding program successes and challenges to date

Preferred Qualifications:

• Strong writing and communication skills
• Strong quantitative analysis skills(Experience with Excel, Tableau preferred)
• Coursework and/or experience working with data analysis and visualization tools
• Given the population served, bilingual or multilingual fluency.

Period of Service:  May 26, 2026 through September 04, 2026

Additional Information:

• Benefits are unavailable with the exception of sick leave accruals.
• All employees will be paid on a biweekly basis and must have direct deposit.
• The salary for this position is $19- 27 an hour.
• Hours: 9:00 a.m. to 5:00 p.m.
• Days Off: Saturday and Sunday

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.  

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.