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Client Operations Manager Jobs in Orange, MA (NOW HIRING)

Sephora

Operations Associate - Part Time

Holyoke, MA · On-site

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...

Sephora

Operations Associate - Part Time

Holyoke, MA

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...

LVMH

Operations Associate - Part Time

Holyoke, MA · On-site

$18 - $20.50/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...

Student Transportation of America

Non-CDL Driver

Jaffrey, NH · On-site

$17.25 - $21.25/hr

... client management and relations with parents, teachers, guardians, medical practitioners, medical facilities, and the public in general. • As requested by the Operations Manager or Dispatcher ...

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Orange, MA

Client Operations Manager information

See Orange, MA salary details

$43.9K

$122K

$133.7K

How much do client operations manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for client operations manager in Orange, MA is $122,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring their needs are met efficiently. They coordinate between departments, manage client accounts, and optimize processes to improve client satisfaction and retention, often using tools like CRM software. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

How much do ops managers earn?

Operations managers typically earn a median annual salary ranging from $70,000 to $120,000, depending on industry, experience, and location. In some sectors or regions, salaries can be higher, especially for those with advanced certifications or managerial responsibilities.

What is the minimum salary of an operations manager?

The minimum salary for a Client Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $60,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

What is the highest salary for an operations manager?

The highest salaries for a Client Operations Manager can reach over $120,000 annually, especially in large corporations or industries like technology and finance. Senior-level managers with extensive experience, certifications, and leadership responsibilities may earn even higher compensation, including bonuses and stock options.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What job categories do people searching Client Operations Manager jobs in Orange, MA look for? The top searched job categories for Client Operations Manager jobs in Orange, MA are:
What cities near Orange, MA are hiring for Client Operations Manager jobs? Cities near Orange, MA with the most Client Operations Manager job openings:
Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Orange, MA as of July 2026, with employment types broken down into 81% Full Time, 13% Part Time, and 6% Temporary. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $122,034 per year, or $58.7 per hour.

Operation Manager (Mitigation)

Infinity Property Restoration Inc

Fitchburg, MA • On-site

$90K - $100K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 6 days ago

Job description

Infinity Property Restoration is seeking an experienced and results-driven Mitigation Operations Manager to oversee all mitigation operations, personnel, equipment, scheduling, and project performance. This leadership position is responsible for ensuring emergency services are delivered efficiently, safely, profitably, and with exceptional customer service.

The Mitigation Operations Manager will lead field teams, manage daily operations, monitor project progress, maintain quality standards, and work closely with office staff, estimators, project managers, customers, and insurance professionals.


Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Competitive Salary

401(k) Program

Professional Development and Certification Opportunities

Company Laptop

Company Vehicle


Responsibilities

Operations Management

Oversee all water, fire, mold, storm, and emergency mitigation projects.

Manage daily scheduling of technicians, supervisors, and subcontractors.

Ensure all projects are completed according to company standards and IICRC guidelines.

Monitor project timelines, productivity, and profitability.

Review job progress daily and address operational challenges immediately.

Coordinate emergency response efforts, including after-hours and on-call services.

Team Leadership

Recruit, train, mentor, and develop mitigation staff.

Provide ongoing coaching.

Enforce company policies, procedures, and safety standards.

Manage employee scheduling, attendance, and accountability.

Foster a positive, team-oriented work environment.

Quality Control

Perform job site inspections to ensure quality workmanship.

Verify proper documentation, drying logs, moisture readings, and equipment monitoring.

Ensure all required photos and job notes are completed accurately.

Maintain high customer satisfaction standards.

Customer & Client Relations

Communicate with homeowners, commercial clients, property managers, and insurance representatives.

Resolve customer concerns professionally and promptly.

Participate in client meetings and relationship-building activities.

Ensure customers receive timely updates throughout the mitigation process.

Equipment & Fleet Management

Oversee maintenance and organization of all mitigation equipment.

Monitor equipment inventory and replacement needs.

Ensure vehicles are maintained, clean, and properly stocked.

Manage warehouse organization and inventory controls.

Financial & Performance Management

Review job costs, labor hours, and equipment utilization.

Assist with budgeting and operational planning.

Monitor key performance indicators (KPIs) including:

Revenue goals

Gross profit margins

Job completion timelines

Customer satisfaction scores

Employee productivity

Identify opportunities to improve efficiency and profitability.

Safety & Compliance

Ensure OSHA compliance and workplace safety standards.

Conduct safety meetings and ongoing training.

Maintain compliance with all company and industry regulations.

Investigate and document incidents, accidents, and safety concerns.


Requirements
  • Minimum 5 years of restoration industry experience.
  • Minimum 3 years of management or leadership experience.
  • Strong understanding of water, fire, mold, and environmental mitigation.
  • IICRC Certifications preferred (WRT, ASD, AMRT, FSRT).
  • Excellent leadership, communication, and organizational skills.
  • Ability to manage multiple projects simultaneously.
  • Experience with Encircle, Albi, preferred.
  • Valid driver's license with acceptable driving record.
  • Must speak English
  • Physical Requirements
  • Ability to visit active job sites regularly.
  • Ability to lift up to 50 pounds when necessary.
  • Ability to work in various environmental and weather conditions.
  • Ability to respond to emergency situations as needed.
  • Schedule
  • Full-Time Position
  • Participation in management on-call rotation required.
  • Availability for emergency response situations during evenings, weekends, and holidays as needed.

Success Measures

  • The successful Mitigation Operations Manager will:
  • Maintain profitable and efficient operations.
  • Develop and retain high-performing team members.
  • Deliver exceptional customer experiences.
  • Ensure jobs are completed on time and within company standards.
  • Improve operational processes and team performance.
  • Represent Infinity Property Restoration with professionalism and integrity.
  • Reports To: Owner / Office Manager