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Client Operations Manager Jobs in Worcester, MA (NOW HIRING)

BNY

Vice President, Client Operations

Westborough, MA · On-site

Manage client escalations through investigation, root cause analysis, action planning, and follow ... Experience in client operations, fund services, transfer agency, or a related financial services ...

Robert Half

Business Operations Manager

Auburndale, MA · On-site

$90K - $110K/yr

My cybersecurity client is seeking a detail-oriented, process-driven Business Operations Manager to support both internal operations and inbound sales coordination. This role is ideal for someone who ...

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Client Operations Manager information

See Worcester, MA salary details

$44.4K

$123.4K

$135.2K

How much do client operations manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for client operations manager in Worcester, MA is $123,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,700.00 and $133,700.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring their needs are met efficiently. They coordinate between departments, manage client accounts, and optimize processes to improve client satisfaction and retention. Strong communication skills and familiarity with customer management tools are essential for this role.

What is the minimum salary of an operations manager?

The minimum salary for a Client Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence salary levels, with more experienced managers earning upwards of $100,000 or more.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

How much should an operations manager get paid?

The average salary for a Client Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized skills such as project management or data analysis.

How much is the salary of an operations manager?

The salary of a Client Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses and benefits, and strong skills in project management and communication are often required.
What are the most commonly searched types of Client Operations jobs in Worcester, MA? The most popular types of Client Operations jobs in Worcester, MA are:
What are popular job titles related to Client Operations Manager jobs in Worcester, MA? For Client Operations Manager jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Worcester, MA look for? The top searched job categories for Client Operations Manager jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Client Operations Manager jobs? Cities near Worcester, MA with the most Client Operations Manager job openings:
Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Worcester, MA as of June 2026, with employment types broken down into 84% Full Time, 12% Part Time, and 4% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $123,408 per year, or $59.3 per hour.
Senior Vice President, Client Operations Manager

Senior Vice President, Client Operations Manager

BNY Mellon

Westborough, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

BNY Mellon rating

7.7

Company rating: 7.7 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

99th of 139 rated financial services

Job description


CLIENT OPERATIONS MANAGER
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Client Operations Manager to join our team. This role is located in Westborough, MA
In this role, you'll make an impact in the following ways:
  • Own the end-to-end service relationship for premier clients across all operational deliverables and service interactions.
  • Serve as the primary operational contact for client inquiries, issue management, and service-related matters.
  • Build and maintain strong relationships with senior client stakeholders, including leaders responsible for Transfer Agency oversight.
  • Lead and coordinate the operational delivery of client change initiatives, ensuring effective execution and minimal disruption.
  • Identify service issues, emerging risks, and opportunities for process improvement, and drive actions to resolution.
  • Participate in and lead regular client service review meetings to discuss performance, priorities, and improvement opportunities.
  • Deliver peer benchmarking insights and operational data to support client discussions and identify service enhancements.
  • Promote greater efficiency and scalability by reducing manual processes and supporting alignment to standard operating models.
  • Manage client escalations through investigation, root cause analysis, action planning, and follow-through.

To be successful in this role, we're seeking the following:
  • Bachelor's degree or equivalent relevant experience.
  • Experience in client operations, fund services, transfer agency, or a related financial services environment.
  • Demonstrated experience managing client relationships and supporting complex service delivery models.
  • Experience leading or supporting operational change initiatives.
  • Strong understanding of client servicing, operational processes, and service delivery controls.
  • Experience using performance metrics, KPI reporting, and data-driven insights to support decision-making.
  • Strong understanding of client servicing, operational processes, and service delivery controls.
  • Experience using performance metrics, KPI reporting, and data-driven insights to support decision-making.

Required Skills
  • Strong client relationship management skills.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Effective issue and escalation management capability.
  • Ability to collaborate across functions and influence stakeholders.
  • Strong organizational and prioritization skills.
  • Proactive and client-focused approach.

Preferred Qualifications
  • Experience interacting with senior client stakeholders.
  • Knowledge of Transfer Agency operations and oversight.
  • Experience with benchmarking, service reviews, and continuous improvement initiatives.
  • Ability to identify opportunities for standardization, automation, and service enhancement.

Success Measures
  • Timely and accurate delivery of client commitments.
  • Effective management of inquiries and escalations.
  • Successful implementation of client change initiatives.
  • Delivery of actionable benchmarking and performance insights.
  • Improvement in service quality, efficiency, and client satisfaction.

At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
America's Most Innovative Companies, Fortune, 2025
World's Most Admired Companies, Fortune 2025
"Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
About Us
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
About the Team
At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
Here's a few of our recent awards:
  • America's Most Innovative Companies, Fortune, 2025
  • World's Most Admired Companies, Fortune 2025
  • "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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About BNY Mellon

Sourced by ZipRecruiter

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of Dec. 31, 2021, BNY Mellon had $46.7 trillion in assets under custody and/or administration, and $2.4 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1784

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