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Client Operations Manager Jobs in Worcester, MA (NOW HIRING)

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COMPANY Our Client is a progressive growth oriented National Third Party Dedicated Logistics ... Responsible for financial analysis and aggressive management of operational expenses. * · Reviews ...

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COMPANY Our Client is a progressive growth oriented National Third Party Dedicated Logistics ... Responsible for financial analysis and aggressive management of operational expenses. * · Reviews ...

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COMPANY Our Client is a progressive growth oriented National Third Party Dedicated Logistics ... Responsible for financial analysis and aggressive management of operational expenses. * · Reviews ...

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Drive operational excellence, team engagement, safety, and client satisfaction. About the job Join ... Accountable for managing people, setting direction and deploying resources; typically is ...

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Drive operational excellence, team engagement, safety, and client satisfaction. About the job Join ... Accountable for managing people, setting direction and deploying resources; typically is ...

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Drive operational excellence, team engagement, safety, and client satisfaction. About the job Join ... Accountable for managing people, setting direction and deploying resources; typically is ...

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Client Operations Manager information

See Worcester, MA salary details

$44.4K

$123.4K

$135.2K

How much do client operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client operations manager in Worcester, MA is $123,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,700.00 and $133,700.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What are the most commonly searched types of Client Operations jobs in Worcester, MA? The most popular types of Client Operations jobs in Worcester, MA are:
What are popular job titles related to Client Operations Manager jobs in Worcester, MA? For Client Operations Manager jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Worcester, MA look for? The top searched job categories for Client Operations Manager jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Client Operations Manager jobs? Cities near Worcester, MA with the most Client Operations Manager job openings:
Infographic showing various Client Operations Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $123,408 per year, or $59.3 per hour.

Senior Vice President, Client Operations Manager

BNY Mellon

Westborough, MA • On-site

$127K - $215K/yr

Full-time

Re-posted 16 days ago


BNY Mellon rating

7.6

Company rating: 7.6 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

113th of 150 rated financial services


Job description


At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of SVP to join our Fund Accounting Team. This role is located in Westborough, MA / Boston
In this role, you'll make an impact in the following ways:
  • Oversee multiple Fund/Client Accounting teams responsible for conducting accounting services for assigned clients, ensuring accurate financial reporting and compliance with regulations.
  • Direct processes for determining net asset value (NAV), fund calculations, and reporting for a broad set of clients across various sectors.
  • Provide guidance to teams to maintain the accuracy and completeness of financial records, ensuring adherence to GAAP/IFRS and internal policies.
  • Develop strategies for new policies, review fund performance, and communicate accounting intricacies to clients.
  • Institutional asset owner experience is advantageous.
  • Daily NAV Calculations

To be successful in this role, we're seeking the following:
  • Education: Bachelor's degree in accounting or a related field; CPA or advanced degree preferred.
  • Experience: 7-10 years of total work experience, with at least 1-3 years in management roles. Experience with Big 4 accounting firms or equivalent is advantageous.
  • Skills: Strong knowledge of fund accounting, financial reporting standards (GAAP/IFRS), and compliance frameworks.
  • Leadership: Proven ability to lead, motivate, and develop diverse teams across multiple locations.

At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
  • America's Most Innovative Companies, Fortune, 2025
  • World's Most Admired Companies, Fortune 2025
  • "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $127,000 and $215,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

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About BNY Mellon

Sourced by ZipRecruiter

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of Dec. 31, 2021, BNY Mellon had $46.7 trillion in assets under custody and/or administration, and $2.4 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1784