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Client Operations Manager Jobs in Worcester, MA (NOW HIRING)

Gain comprehensive understanding of client operations, processes, and business objectives and utilize that knowledge on engagements. * Oversee and review our professional team in preparing workpapers ...

The Client Support Representative will support the Operations department to ensure that assessment ... management service agreement. Once appointed these accounts will remain under the support of the ...

Our client-centered approach and competitive, enterprising spirit have yielded many longstanding ... S Forces Operations Facility at Camp Victory, Iraq, National Army Brigades in Afghanistan, the Air ...

Our client-centered approach and competitive, enterprising spirit have yielded many longstanding ... S Forces Operations Facility at Camp Victory, Iraq, National Army Brigades in Afghanistan, the Air ...

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Client Operations Manager information

See Worcester, MA salary details

$44.4K

$123.4K

$135.2K

How much do client operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client operations manager in Worcester, MA is $123,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,700.00 and $133,700.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What are the most commonly searched types of Client Operations jobs in Worcester, MA? The most popular types of Client Operations jobs in Worcester, MA are:
What are popular job titles related to Client Operations Manager jobs in Worcester, MA? For Client Operations Manager jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Worcester, MA look for? The top searched job categories for Client Operations Manager jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Client Operations Manager jobs? Cities near Worcester, MA with the most Client Operations Manager job openings:
Infographic showing various Client Operations Manager job openings in Worcester, MA as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $123,408 per year, or $59.3 per hour.

Restaurant Operations Specialist

FoodTec Solutions

Needham, MA • Remote

Full-time

Medical, Dental, Vision

Re-posted 7 days ago


Job description

We're Hiring: Restaurant Operations Specialist (Pizza/QSR Expertise)
Location: Remote
Company: FoodTec Solutions
Full-Time | Competitive Compensation | Tech + Restaurant Industry


About Us

At FoodTec Solutions, we build smart technology that powers the next generation of restaurant operations — from order management and delivery integrations to real-time analytics and kitchen automation. Our mission is to help restaurants run faster, smarter, and more profitably.

We're growing fast and looking for an Account Manager / Customer Success Specialist with a restaurant operations background — ideally someone who has worked as a General Manager in pizza or QSR environments — to help our customers succeed with our platform.


The Role: Restaurant Operations Specialist

In this role, you'll be the face of our company to our restaurant partners. You’ll ensure a seamless onboarding experience, provide ongoing support and optimization, and be the trusted advisor that helps operators get the most out of our tools. Your real-world operations experience will help clients trust you — and help us continuously improve.


Key Responsibilities

  • Own and manage customer relationships post-sale, ensuring high satisfaction and retention
  • Understand each client’s operational goals and tailor platform usage to meet their needs
  • Troubleshoot issues and serve as a key liaison between customers and our product/support teams
  • Monitor account health using data and analytics, and proactively identify areas for improvement
  • Provide feedback to internal teams based on customer needs and restaurant workflows
  • Contribute to the development of training content, SOPs, and best practices
  • Advocate for the customer internally and help shape the product roadmap with an operator’s point of view


Ideal Background

  • 3–7+ years of restaurant management experience (General Manager level or higher) in pizza, QSR, or fast casual
  • Deep understanding of day-to-day restaurant operations, labor scheduling, inventory, kitchen workflows, and delivery logistics
  • Experience working with POS systems, KDS, third-party delivery platforms (e.g., DoorDash, Uber Eats), and restaurant apps
  • Strong communication skills — you can speak "operator" and "tech" fluently
  • Comfortable working cross-functionally with tech, sales, support, and training teams
  • Passion for innovation in the restaurant industry and improving the lives of frontline teams


What We Offer

  • Competitive salary + performance-based bonuses
  • Health, dental, and vision insurance
  • Flexible remote/hybrid work options
  • Career growth in a fast-paced tech company reshaping the restaurant industry
  • Work with a mission-driven team of restaurant veterans and tech innovators
  • Direct impact on customer outcomes and product development

Use Your Restaurant Expertise to Shape the Future of Foodservice Tech

If you’ve lived the rush of Friday night pizza service and understand how tech can make or break a shift — we want to hear from you.