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Client Manager Jobs in Monroe, MI (NOW HIRING)

Ernest

Client Relationship Manager

Romulus, MI · On-site

Client Relationship Manager (Outside B2B Sales) Sales Territory: Local Radius to Detroit, MI Workplace: Hybrid of Field, Remote, Office Competitive Base | Uncapped Commissions | Bonuses | Benefits ...

Ernest

Client Relationship Manager

Romulus, MI · On-site

Client Relationship Manager (Outside B2B Sales) Sales Territory: Local Radius to Detroit, MI Workplace: Hybrid of Field, Remote, Office Competitive Base | Uncapped Commissions | Bonuses | Benefits ...

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Client Manager information

See Monroe, MI salary details

$30.5K

$61.2K

$99.1K

How much do client manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client manager in Monroe, MI is $61,192.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $72,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client manager, and why are they important?

To excel as a Client Manager, you need strong relationship-building, account management, and negotiation skills, typically supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is commonly required. Exceptional communication, problem-solving abilities, and emotional intelligence help you stand out when managing client expectations and fostering loyalty. These skills and qualities are crucial for maintaining client satisfaction, growing business accounts, and ensuring long-term partnerships.

What does a client manager do?

A Client Manager is responsible for maintaining and growing relationships with an organization’s clients. They serve as the main point of contact, ensuring clients' needs are met and addressing any issues or concerns. Their duties often include managing client accounts, communicating regularly with clients, coordinating with internal teams to deliver products or services, and identifying opportunities for upselling or cross-selling. The goal of a Client Manager is to foster client satisfaction and loyalty, ultimately contributing to the company’s growth.

What is the difference between Client Manager vs Account Executive?

AspectClient ManagerAccount Executive
Primary RoleMaintains client relationships, ensures client satisfaction, manages ongoing accountsGenerates new business, acquires new clients, presents products/services
Required SkillsCustomer service, communication, relationship managementSales, negotiation, presentation skills
Work EnvironmentLong-term client engagement, account management teamsSales pitches, client meetings, prospecting
Industry UsageCommon in consulting, marketing, techCommon in sales, advertising, tech

While both roles involve client interaction, a Client Manager focuses on maintaining and growing existing client relationships, ensuring satisfaction and retention. An Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or job search focus.

What are some common challenges client managers face when handling multiple client accounts simultaneously?

Client Managers often juggle several client accounts at once, which can present challenges such as managing competing priorities, ensuring consistent communication, and meeting diverse expectations. Time management and organization skills are crucial, as is the ability to quickly adapt to different client needs and industry sectors. Building strong relationships with both clients and internal teams helps mitigate misunderstandings and ensures deadlines and deliverables are met. Regular check-ins, clear documentation, and proactive problem-solving are key strategies to successfully navigate these challenges.

How to become a client manager?

To become a client manager, typically one needs a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Strong communication, relationship management skills, and proficiency with CRM software are important. Gaining relevant certifications or training can also enhance job prospects.

Is a client manager a good job?

A client manager is a professional responsible for maintaining client relationships, ensuring customer satisfaction, and supporting business growth. The role often requires strong communication, problem-solving skills, and familiarity with customer management tools. It can offer stable employment and opportunities for advancement in various industries.
More about Client Manager jobs
What cities near Monroe, MI are hiring for Client Manager jobs? Cities near Monroe, MI with the most Client Manager job openings:
Client Manager jobs near you
Infographic showing various Client Manager job openings in Monroe, MI as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,192 per year, or $29.4 per hour.

Client Manager- Account Executive - Employee Benefits Middle Market- AA

Kapnick & Company, Inc.

Ann Arbor, MI • On-site

Full-time

Medical, Life

Re-posted 9 days ago

Job description

Job Type
Full-time
Description
Founded in 1946, Kapnick Insurance is an independent insurance advisory firm with Michigan roots and a global reach. Our 220+ colleagues provide expert guidance and creative problem solving pertaining to business insurance, risk solutions, employee benefits, worksite well-being, and personal insurance to a vast and diverse base of clients worldwide. For over 75 years, companies and individuals have looked to Kapnick as a trusted advisor, providing solutions that protect their operations and employees.
The Account Executive is responsible for developing and managing a 2-5 year employee benefits strategy that aligns with each client's business goals and objectives. This role provides overall leadership and oversight for the delivery of Kapnick's employee benefits services, ensuring a high-quality client experience. The Account Executive also identifies opportunities for cross-selling and account rounding, while building and maintaining strong, long-term relationships with clients and carrier partners.
The Account Executive's essential functions include:
Prospect Stage : Pre-sale activities
  • When necessary for validated middle group prospects, participate in review of current benefit strategy/ alignment to Kapnick value proposition.
  • Engage in development of capabilities meeting and micro-site content, attend capabilities meeting. Assist with content relevant to strategy and service milestones.
  • Create consulting/service agreement

New Business Implementation: First 90 days
  • Attend new business internal and client-facing onboarding meeting. Support entire team in understanding new client, provide copies of consulting/service agreement, and facilitate an informed onboarding.
  • Establish client service calendar and schedule 1st quarterly meeting
  • Conduct compliance assessment
  • Identify Kapnick Lens integration needs (Innovu, Epoch) and coordinate with Analytics Consultant

Strategy: 9 months prior to renewal
  • Create and update a short and long term strategy across multiple EB disciplines.
  • Identify components of strategy to be considered for upcoming renewal. Schedule carrier/partner meetings to introduce new ideas to client
  • Identify needed benchmarking and communicate to BA
  • Collaborate with Analytics Consultant to deliver Trend Driver report
  • Collaborate with Analytics Consultant to determine supporting Lens reports appropriate to client
  • Conduct pre-meeting collaboration session with other members of the team.
  • Create content and deliver client strategy meeting
  • Take clear notes or assign note taking to another service team member. Follow up with meeting summary, decisions, and open items.

Pre-Renewal: 6 months prior to renewal
  • Create content and deliver client pre-renewal meeting
  • Based on client feedback, develop a marketing strategy in collaboration with BA
  • Identify account rounding opportunities
  • Conduct pre-meeting collaboration session with other members of the team.
  • Take clear notes or assign note taking to another service team member. Follow up to client and internal service team with meeting summary, decisions, and open items.

Renewal: 90 days prior to renewal
  • Create content and deliver client renewal meeting
  • Develop timeline for renewal decisions and open enrollment with clear expectations, reasonable time for completion, and adherence to internal deadlines.
  • Conduct pre-meeting collaboration session with other members of the team.
  • Take clear notes or assign note taking to another service team member. Follow up to client and internal service team with meeting summary, decisions, and open items.

Open Enrollment & Implementation: 45 days prior to renewal
  • Create smooth hand-off to service team. Communicate client decisions to all service team members clearly
  • Assist Account Manager with Renewal Decisions Document, as appropriate
  • Review and approve Renewal Decisions Document
  • Participate in Open Enrollment communication meetings in person, virtually, or recorded presentations.
  • Final sign off on guides and presentations

Post Open Enrollment & Stewardship: 60 days after renewal
  • If no Sr. BA: Audit and send Comp Disclosure to client
  • Create content and deliver Post OE/Stewardship meeting
  • Conduct pre-meeting collaboration session with other members of the team.
  • Take clear notes or assign note taking to another service team member. Follow up to client and internal service team with meeting summary, decisions, and open items.

Ongoing Service
  • Provide oversight to overall client experience, holding team members accountable to client and each other.
  • Escalated service and carrier issues
  • Resolve internal conflict proactively. Identify training and development opportunities and escalate to leadership
  • Understand market trends, new opportunities and developments that could be relevant to your clients - vet promising, yet untried solutions for feasibility
  • Identify cross-sell opportunities
  • When no Sr Level BA: provide client commentary on standard financial package, insights and recommendations. Answer client financial questions.
  • Audit and deliver PCORI fees to client
  • Participate in At-Risk Client Meetings. If necessary, Lessons Learned Meetings
  • Act as a mentor to the more junior members of the team and actively transfer knowledge and experience for the betterment of others.
  • Actively engage in Kapnick sponsored and self directed training opportunities
  • Participate in projects and continuous improvement exercises for the betterment of the team and Kapnick as a whole
  • Record significant events, emails, presentations, and project work in EPIC.
  • Provide direction and oversight to Associate Team Members
  • Create strong partnerships with carriers
  • Foster strong client relationships
  • Manage appropriate service boundaries with team and client
  • Monitor and manage voice mail, incoming mailboxes, outlook and activities, per agency guidelines
  • Pursue a program for personal and professional development
  • Attend and participate in department meetings, team meetings and training sessions as required

Other
  • Perform your job in such a manner that other employees will consider it a pleasure and privilege to work with you
  • Offer innovation and process improvements where possible to help with agency wide improvements and efficiencies?
  • Regular and timely attendance is an essential function of the job.
  • Perform other duties as assigned

Requirements
To be considered for the Account Executive position, you should have:
  • Bachelor's Degree (four-year college or technical school)
  • Minimum of 5 years experience in group benefits
  • Must possess excellent computer skills, including knowledge of Microsoft products (Word, Excel, Outlook and PowerPoint, Teams), video conferencing and Agency Management Systems
  • Life & Health License: Required
  • Must be willing and able to travel as necessary and attend industry meetings if so instructed

What's in it for you?
  • A team-based approach to client management
  • Flexibility
  • Full benefits package
  • 11 paid holidays including your birthday!
  • Competitive Salary
  • Profit sharing (after a year of service)
  • Bonus potential
  • A caring workplace culture that has something for everyone

Apply