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Client Experience Associate Jobs (NOW HIRING)

PNC Bank

Client Experience Associate

Apopka, FL

As a Client Experience Associate within PNC's Retail Branch organization, you will be based from our DENOVO Welch Road BRANCH located at: 175 E Welch Rd, Apopka, FL 32712. Spanish bilingual preferred.

HSBC

Client Experience Associate

Washington, DC

$16.50 - $22.75/hr

Client Experience Associate Brand: HSBC Area of Interest: Branch and Retail Banking Location: Washington, DC, US, 20001 Work style: Office Worker Date: 7 May 2026 In compliance with applicable laws ...

HSBC

Client Experience Associate

Washington, DC · On-site

$16.25 - $22.50/hr

As our Client Experience Associate, you'll help new and current Wealth Center customers feel comfortable while they're making significant financial decisions for their future. You will also ensure ...

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How much do client experience associate jobs pay per hour?

As of May 30, 2026, the average hourly pay for client experience associate in the United States is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Experience Associate, and why are they important?

To thrive as a Client Experience Associate, you need strong customer service skills, problem-solving abilities, and a background in business or communications, often supported by a bachelor's degree. Familiarity with CRM software, ticketing systems, and productivity tools like Microsoft Office or Google Workspace is typically required. Excellent interpersonal skills, patience, and the ability to remain calm under pressure set top performers apart in this role. These skills and qualities are crucial for ensuring client satisfaction, resolving issues efficiently, and building lasting relationships that support business growth.

How does a Client Experience Associate typically collaborate with other departments to resolve client issues?

Client Experience Associates frequently work alongside teams such as sales, product development, and technical support to address and resolve client concerns efficiently. They act as a liaison, gathering relevant information from clients and communicating it to the appropriate internal teams to ensure prompt resolution. This role requires strong interpersonal and organizational skills, as associates must balance client advocacy with internal processes. Collaboration is often facilitated through regular meetings, shared documentation, and coordinated follow-ups to maintain a seamless client experience.

What is a Client Experience Associate?

A Client Experience Associate is a professional responsible for ensuring that clients have a positive and seamless experience with a company’s products or services. They serve as a key point of contact for clients, addressing inquiries, resolving issues, and gathering feedback to improve service quality. Their goal is to build strong client relationships, enhance satisfaction, and support client retention. Typically, they work closely with sales, support, and operations teams to deliver a consistent and high-quality experience for every client.

What is the difference between Client Experience Associate vs Customer Service Representative?

AspectClient Experience AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no formal certifications required
Work EnvironmentOffice setting, client-facing interactions, sometimes remoteCall centers, retail, or office environments, direct customer interactions
Employer & Industry UsageFinancial services, tech, consulting firmsRetail, telecom, hospitality, various service industries
Common Search & Comparison IntentUnderstanding roles in client relations, professional growthCustomer support, troubleshooting, service quality

The main difference is that a Client Experience Associate focuses on building long-term relationships and providing tailored solutions to clients, often in professional or financial settings. In contrast, a Customer Service Representative handles general customer inquiries and support, typically in retail or call center environments. Both roles require strong communication skills but differ in scope and industry focus.

What cities are hiring for Client Experience Associate jobs? Cities with the most Client Experience Associate job openings:
What are the most commonly searched types of Client Experience jobs? The most popular types of Client Experience jobs are:
What states have the most Client Experience Associate jobs? States with the most job openings for Client Experience Associate jobs include:
What job categories do people searching Client Experience Associate jobs look for? The top searched job categories for Client Experience Associate jobs are:
Client Experience Associate jobs near you
Infographic showing various Client Experience Associate job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 74% Full Time, 14% Part Time, 4% Temporary, and 7% Contract. Highlights an 86% Physical, 7% Hybrid, and 7% Remote job distribution, with an average salary of $46,598 per year, or $22.4 per hour.
Client Experience Associate

Client Experience Associate

One Workplace

San Francisco, CA • On-site

$28 - $38/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 hours ago

Job description

Overview
two - We aim to redefine the contract furniture experience by providing smart and authentic solutions that bring our clients' spaces and brands to life.
We're passionate about great design and flawless execution. We love bringing products, vision, and people together to bring brands and cultures to life. From our ancillary specialists and technical designers to our strategists, project managers, and leadership team, everything we undertake has one common goal: to make work better.
Location: San Francisco, CA (hybrid, on-site)
Compensation: $28-$38/HR
The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience and qualifications.
Two Benefits:
  • 15 days of PTO
  • 8 Paid holidays
  • Medical/Dental/Vision Insurance
  • 401k + Employer Match
  • Paid Parental Leave
  • Wellness App with reimbursement of up to $500/year
  • Profit Sharing

Position Summary
Position Overview:
The Client Experience Associate works with Customer Experience Manager by participating in all aspects of pre and post sales function. They are an integral participant in customer experience with CEM by providing assistance in the overall direction of day-to-day operations, problem solving and decision making necessary to make projects successful. As new accounts are identified, the Customer Experience Associate assumes a proactive role by utilizing internal resources/templates to serve the customer. Additional responsibilities include enhancing relationships with on-going customers with great customer service and timely follow-up.
MAJOR DUTIES AND RESPONSIBILITIES
  • Learn and gain expertise in utilizing templates to further the furniture process by: attending sales calls with CEM, co-create schedules, budget development, foster relationships with reps, methods of project management, and correspondence with key members of the team (designers, clients, contractors, etc).

  • Take initiative and assist CEM with product research, pricing and lead-time information. Attend pre-project sales calls as determined by the team.

  • Illustrate proficiency using our ordering system by creating sales quotes and convert to sales orders.

  • Ensure accuracy of sales orders by reviewing, verifying and processing vendor acknowledgements, verifying cost and delivery dates.

  • Maintain organized files and current status reports beginning with setting up customer information to the close out of a project.

  • Inform internal team and external customers of order status by preparing necessary tracking reports and communicating updates on a regular basis.

  • Coordinate receipt, delivery and installation of product and services.

  • Represent team during major installation projects and provide project management as dictated by CEM and team needs.

  • Develop/enhance relationships with existing customers by assisting CEM with sales calls. Responsible for responses/correspondence to existing, on-going customer relationships, needs and requests. Provide product solution options and answers to customer questions and issues by researching and taking appropriate action in a timely manner (with oversight/direction from CEM).

  • Assist CEM during the pre-project phase with the preparation and execution of bid requests.

Critical contributor to team effort by working closely with CEM to serve diverse and sometimes difficult and demanding clients, This person will face unexpected problems and deadlines as well as numerous interruptions. Must communicate effectively, be organized and take initiative while having a positive attitude. All responsibilities to be performed with varying amounts of supervision and a high level of self-motivation.
QUALIFICATIONS
  • Bachelor of Arts degree (B.A.) or equivalent from a four-year college; or at least one year related experience or training; or equivalent combination of education and experience.
  • Product knowledge; excellent customer service skills; professional oral and written communication skills; strong organizational and time management skills; basic math skills; attention to detail; self-motivation; resourcefulness; ability to function in team environment; positive and professional attitude. Knowledge of internal ordering systems desired.

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