Client Account Manager Jobs in Massachusetts (NOW HIRING)

If interested in applying for this position; an assessment link is required upon completion of an application.https://assessment.predictiveindex.com/bo/59S8/AccountManager_Aug2025_203846

Company Overview

Botanical Designs and its affiliates, Foliage Design Systems, McCaren Designs,GoodEarthand Articulture Designsare a creative and dynamic company specializing in interior and exterior landscaping, as well as seasonal holiday decor installations. Our mission is to transform commercial spaces into visually stunning environments that reflect beauty, festivity, and functionality. We are passionate about our work and committed to delivering high-quality design and installation services to our clients.

Summary Description:

The account manager (AM)is responsible formanaging client accounts, buildingrelationshipsandactsas the main point of contact for assigned client accounts. The AMis responsible forensuring client satisfaction and works to resolve issuesthrough tocomplete resolution ensuring client satisfaction andultimately clientretention and loyalty.

JobDutiesandResponsibilities(EssentialFunctions):

• Build andmaintainpositive relationships with account contacts ensuring long-term retention and loyalty.

• Identifygrowth opportunities through upselling or cross-sellingadditionalservices to existing accounts.

• Collaborate with internal teams to ensure that client expectations are met, anddeliverablesare aligned to address client goals.

• Collaborate with internal teams to design and execute unique solutions to resolve client issuesthrough tocompletion and ensuring client satisfaction at every stage.

• Conduct well-prepared meetings with decision makers; get results by askingappropriate questionsthat qualify business and take advantage of opportunities to create value andassistclients in addressing issues they are facing.

• Conduct market research and stay informed of market dynamics,competitorsand industry trends toidentifyopportunities and risks.

• Create proposals and presentations tailored to specific clients and specific opportunities.

• Update client relationship management software daily to document business development activity that meets or exceeds established metrics while alsomaintainingaccurateprobability for each opportunity in the pipeline.

• Activelyparticipatein company meetings including regular pipeline reviews, sales teammeetingsand company training sessions.

Knowledge/Skills/Abilities:

• Minimum of 3yearscustomer service experience.

• Minimum 5yearslandscaping experience.

• Must have avalid Driver'sLicense andmaintaina clean driving record.

Level Requirements:

• Bachelor's degree in business administration, horticulture or other related field, or 4 years of customer service experience in the horticulture industry

• Strong customer service and interpersonalskills,

• Valid driver's license and a driving record that allows the employee to be covered by the company's insurance company

• Adept at using Microsoft Office365 and online sales tracking tools

• Strong organizational, time management and prioritization skills

• Comfortable working in a highly digitized and electronic environment

• Ability to communicate effectively English, both verbal and written

• Ability to work in a fast-paced environment

Benefits for Full Time Eligible Include:

Medical with contribution coverages on our health program as defined by plan
Dental as defined by plan
Vision as defined by plan
401K as defined by plan
Paid Holidays as defined by company policy
Personal Time Off (PTO) based on the accrual allotment as defined by the company policy

PhysicalRequirements:

Thephysicaldemandsdescribedherearerepresentativeofthosethatmustbemetbyanemployeeto successfully perform the essential functions of this job:

Whileperformingthedutiesofthisjob,theemployeeis regularlyrequiredtotalkand/orhear. The employee isfrequentlyrequired to sit, stand,walk;use hands to finger, handle orfeel;andreach withhands and arms. Must have the ability to stand for extended periods of time.

The employee isfrequentlyrequired to climb orbalance;and stoop, kneel, crouch or crawl. The employeemustfrequentlyliftand/ormoveupto20-40 poundsandoccasionallyliftand/or moveup to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperceptionand ability to adjust focus.

VariedFieldEnvironmentperformingoutdoorworkwithmoderatetooccasionalloudnoise.

This is a minimal description of duties and is not intended to describe, in detail, the multitude of tasks thatmaybeassigned.Asthenatureofbusinessdemandschange,somaytheessentialfunctionsofthisposition.

Botanical Designs LLC. And affiliatesisan Equal Opportunity Employer.

All offers of employment at Botanical Designs LLC. are contingent upon clear results from a background check.