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Direct Account Manager Jobs in Massachusetts (NOW HIRING)

Taza Chocolate

Sales Account Manager

Somerville, MA

$65K - $78K/yr

With the CEO and Director of Marketing, develop and execute pricing & promotion strategy. * Develop and execute sales growth strategy for assigned channels. * Support outside brokers and national ...

New

Logixboard

Account Manager

Dorchester, MA · On-site

Account Success Manager Logixboard is looking for an Account Success Manager to help take our ... Confidence communicating with VP and Director-level stakeholders, especially in revenue-related ...

New

The Hiller Companies

Account Manager

Amesbury, MA · On-site

$75K - $140K/yr

The Account Manager should have experience in owner direct sales as well basic understanding the plan and spec market, preferably in a large organization where they have gained experience and ...

Danaher

Account Manager

Boston, MA · On-site +1

$165K - $175K/yr

The Account Manager is responsible for growth and expansion of direct sales and profit margins within assigned accounts in MA including Boston and RI for LMS LSR products and services. Establishes ...

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Direct Account Manager information

What does a direct account manager do?

A Direct Account Manager is responsible for building and maintaining relationships with key clients, overseeing their accounts, and ensuring their needs are met. They act as the primary point of contact between the client and the company, handling inquiries, resolving issues, and identifying opportunities to upsell products or services. Their goal is to maximize client satisfaction and retention while driving revenue growth for the organization.

What skills and qualifications are needed to thrive as a direct account manager?

To thrive as a Direct Account Manager, you need expertise in sales strategy, client relationship management, and a solid understanding of your industry’s products or services, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems like Salesforce, sales analytics tools, and proficiency in Microsoft Office are typically required. Outstanding negotiation, communication, and problem-solving skills help you build trust and foster long-term partnerships with clients. These skills are crucial for driving revenue growth, ensuring client satisfaction, and maintaining a competitive edge in a dynamic sales environment.

How does a direct account manager typically collaborate with other departments to meet client needs?

As a Direct Account Manager, you’ll frequently work cross-functionally with teams such as sales, marketing, customer support, and product development. This collaboration ensures that client requirements are communicated clearly and addressed efficiently, from onboarding through ongoing account management. Regular meetings and open communication with these teams help resolve client issues, develop tailored solutions, and identify upsell or cross-sell opportunities. Building strong internal relationships is essential for delivering a seamless client experience and achieving account growth targets.

What is the difference between Direct Account Manager vs Customer Success Manager?

AspectDirect Account ManagerCustomer Success Manager
Primary FocusManaging client accounts, sales, and revenue growthEnsuring customer satisfaction and product adoption
Work EnvironmentSales-driven, client-facing, often in B2B settingsSupport-oriented, collaborative, often in SaaS or tech industries
Required CredentialsSales experience, communication skills, sometimes sales certificationsCustomer service skills, product knowledge, often certifications in customer success

While both roles involve client interaction, the Direct Account Manager primarily focuses on sales and revenue growth, whereas the Customer Success Manager emphasizes customer retention and satisfaction. Understanding these differences helps organizations assign the right responsibilities and professionals for client success.

Can I be a direct account manager with no experience?

While some companies may consider entry-level candidates for a direct account manager position, most roles require prior experience in sales, customer service, or account management. Strong communication skills, familiarity with CRM tools, and relevant certifications can improve your chances, but gaining related experience is often necessary to qualify for the role.

How much does a direct account manager get paid?

A direct account manager's average salary in the United States ranges from $60,000 to $100,000 per year, depending on experience, industry, and location. Compensation often includes bonuses and commissions, especially in sales-focused roles, and requires strong communication and relationship management skills.

What are popular job titles related to Direct Account Manager jobs in Massachusetts?

For Direct Account Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Direct Account Manager jobs in Massachusetts look for?

The top searched job categories for Direct Account Manager jobs in Massachusetts are:

Direct Account Manager jobs near you

Sales Account Manager

Taza Chocolate

Somerville, MA

$65K - $78K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

New

Job description

COMPANY BACKGROUND At Taza Chocolate we make stone ground, organic chocolate. We grind quality ingredients using only stone mills to make a minimally processed chocolate unlike anything you’ve ever tasted. JOB SUMMARY Taza is organized into three major functions at its Somerville operation: Production, Sales & Marketing, and Operations. The Sales Account Manager is responsible for New Business Development, and maintaining and growing existing relationships with Taza Chocolate's current direct retail accounts, while identifying potential new customer segments and business opportunities and supporting the CEO and Director of Marketing in managing the national and international distribution channels. Primary responsibilities include developing & managing relationships with our direct customer channel, and providing key administrative and service tasks for all Taza sales channels.   DUTIES & RESPONSIBILITIES Sales Management  * Manage and grow our business on the Faire platform. * Execute sales activities by phone and email outreach in direct account channels. * With the CEO and Director of Marketing, develop and execute pricing & promotion strategy.  * Develop and execute sales growth strategy for assigned channels. * Support outside brokers and national sales team, as needed. * Participate and assist in planning for key trade show events. * Follow-up on trade show leads and customer inquiries to vet new sales opportunities in alternate channels. Customer Service * Order entry for UNFI, KeHe and other channels as needed to support the sales administration staff when needed. * Order entry for independent direct retail accounts (and other overflow, as needed). * Maintain relationships with all culinary and independent retail accounts. * Establish customer service protocols for direct channels. * Develop and execute communication strategies for outreach to independent direct retail accounts including e-newsletter and new product alerts. * Handle customer issues like OSS, missing-damaged-shorted items, quality concerns and tracking mistakes.  Administration & Outside Representative Support  * Update & maintain price lists and promo calendar template for direct channel. * Maintain new item paperwork and provide product updates to the customer base. * Provide input on production forecast and liaison with production to ensure inventory needs are met. * Populate and maintain direct independent retail account database of potential customers. * Assist in budget planning for direct sales channels. EXPERIENCE & REQUIREMENTS * Excellent verbal and written communication skills. * Strong organizational and interpersonal skills. * Ability to think strategically and plan. * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume. * Proficiency in MS Office and strong experience using Excel. * Patient and positive attitude with an ability to work well under pressure. * We are a small company and everyone is expected to pitch in where help is needed, regardless of their role. Team players only! LOCATION AND HOURS This is a full-time, exempt position, with occasional travel requirements. The employee is expected to work at least 40 hours per week, and be able to work physically in our office in Somerville, MA at least 4 days each week for the first 6 months in the role. Thereafter, work location will be managed at the discretion of the CEO. COMPENSATION AND BENEFITS This is a full-time position and is eligible for Taza's full benefit package including: * Paid time off * Medical, dental, vision insurance programs with an HRA option * Group life and long-term disability * Additional voluntary benefits  * Paid Family and Medical leave * And plenty of great chocolate! The salary range for this position is $65,000 - $78,000 annually (depending on experience) plus bonus incentives up to 20% of base salary.