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Direct Account Manager Jobs in Massachusetts (NOW HIRING)

Sirius XM

Senior Manager, Major Accounts

Boston, MA · On-site

... direct account support. This role influences and shapes how we serve and support the industry ... manager, and internal/external liaison, collaborating with clients to strengthen their brands by ...

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The Hiller Companies

Account Manager

Amesbury, MA · On-site

$75K - $140K/yr

The Account Manager should have experience in owner direct sales as well basic understanding the plan and spec market, preferably in a large organization where they have gained experience and ...

Danaher

Account Manager

Boston, MA · On-site

$165K - $175K/yr

The Account Manager is responsible for growth and expansion of direct sales and profit margins within assigned accounts in MA including Boston and RI for LMS LSR products and services. Establishes ...

Danaher

Account Manager

Boston, MA · On-site +1

$165K - $175K/yr

The Account Manager is responsible for growth and expansion of direct sales and profit margins within assigned accounts in MA including Boston and RI for LMS LSR products and services. Establishes ...

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Direct Account Manager information

What does a direct account manager do?

A Direct Account Manager is responsible for building and maintaining relationships with key clients, overseeing their accounts, and ensuring their needs are met. They act as the primary point of contact between the client and the company, handling inquiries, resolving issues, and identifying opportunities to upsell products or services. Their goal is to maximize client satisfaction and retention while driving revenue growth for the organization.

What skills and qualifications are needed to thrive as a direct account manager?

To thrive as a Direct Account Manager, you need expertise in sales strategy, client relationship management, and a solid understanding of your industry’s products or services, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems like Salesforce, sales analytics tools, and proficiency in Microsoft Office are typically required. Outstanding negotiation, communication, and problem-solving skills help you build trust and foster long-term partnerships with clients. These skills are crucial for driving revenue growth, ensuring client satisfaction, and maintaining a competitive edge in a dynamic sales environment.

How does a direct account manager typically collaborate with other departments to meet client needs?

As a Direct Account Manager, you’ll frequently work cross-functionally with teams such as sales, marketing, customer support, and product development. This collaboration ensures that client requirements are communicated clearly and addressed efficiently, from onboarding through ongoing account management. Regular meetings and open communication with these teams help resolve client issues, develop tailored solutions, and identify upsell or cross-sell opportunities. Building strong internal relationships is essential for delivering a seamless client experience and achieving account growth targets.

What is the difference between Direct Account Manager vs Customer Success Manager?

AspectDirect Account ManagerCustomer Success Manager
Primary FocusManaging client accounts, sales, and revenue growthEnsuring customer satisfaction and product adoption
Work EnvironmentSales-driven, client-facing, often in B2B settingsSupport-oriented, collaborative, often in SaaS or tech industries
Required CredentialsSales experience, communication skills, sometimes sales certificationsCustomer service skills, product knowledge, often certifications in customer success

While both roles involve client interaction, the Direct Account Manager primarily focuses on sales and revenue growth, whereas the Customer Success Manager emphasizes customer retention and satisfaction. Understanding these differences helps organizations assign the right responsibilities and professionals for client success.

Can I be a direct account manager with no experience?

While some companies may consider entry-level candidates for a direct account manager position, most roles require prior experience in sales, customer service, or account management. Strong communication skills, familiarity with CRM tools, and relevant certifications can improve your chances, but gaining related experience is often necessary to qualify for the role.

How much does a direct account manager get paid?

A direct account manager's average salary in the United States ranges from $60,000 to $100,000 per year, depending on experience, industry, and location. Compensation often includes bonuses and commissions, especially in sales-focused roles, and requires strong communication and relationship management skills.

What are popular job titles related to Direct Account Manager jobs in Massachusetts?

For Direct Account Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Direct Account Manager jobs in Massachusetts look for?

The top searched job categories for Direct Account Manager jobs in Massachusetts are:

Direct Account Manager jobs near you

Senior Account Manager - Industrial Water Treatment

Veolia Environnement SA

Worcester, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Join Veolia as a Lead Account Manager in our Chemical Solutions and Monitoring (CSM) division and drive innovation, sustainability, and team excellence!

About This Opportunity

We're seeking a seasoned Lead Account Manager in CSM to work closely with customers across diverse industries while providing leadership and mentorship to junior team members. 

You'll be more than a sales professional - you'll be a trusted technical advisor, strategic leader, and mentor who develops deep customer relationships while delivering creative solutions that improve energy and water sustainability, optimize profitability, and enhance asset protection. This role combines direct account responsibility with team leadership through mentorship and guidance.

What You'll Do

  • Technical Innovation: Analyze, build, and optimize chemical treatment programs for Cooling Water, Boiler Water, Wastewater, and Memchem Applications while guiding junior team members in technical excellence

  • Strategic Communication:  Conduct sample testing and deliver Technical Service Reports that analyze customer data, interpret results, and recommend improvement initiatives to enhance customer operations

  • Value Creation: Execute our Account Management Excellence Program including Service Plans, Value Generation Plans, and Business Reviews to demonstrate measurable customer value

  • Leadership & Mentorship: Lead by example and provide active mentorship to Account Representatives and Account Managers, sharing expertise and best practices

  • Team Development: Guide junior team members through dotted-line reporting relationships, fostering their professional growth and commercial skills

  • Revenue Excellence: Consistently achieve and exceed annual revenue targets while managing margin reviews, price escalations, and complex commercial negotiations

  • Strategic Selling: Follow and teach strategic selling processes, advanced prospecting techniques, and sophisticated negotiation strategies

  • Business Development: Maintain a robust sales funnel and secure new, recurring, profitable business opportunities for consistent year-over-year growth

  • Sustainability Leadership: Plan and communicate Veolia's Value Generation Plans through projects that drive water & energy sustainability and improve asset protection

  • Safety Excellence: Work safely at all times, following all EHS policies and procedures while promoting safety culture within the team

Qualifications

Education & Experience:

  • Bachelor's Degree, or equivalent, in Biology, Chemistry, Environmental Science or Engineering/Technologist (Chemical, Industrial, or Mechanical), preferred. Or minimum 20+ years of direct experience in the field and water treatment industry will also qualify, high school education is required.

  • 15+ years of experience within water treatment industry

  • Proven track record of consistently achieving and exceeding sales targets

  • Demonstrated experience in strategic selling, prospecting, and negotiation

  • Experience with consultative selling and technical solution development

  • Leadership or mentorship experience preferred

  • A full valid driver's license and willingness to travel (a learner's permit or G1/G2 class will not qualify).

Key Characteristics: 

  • Technical curiosity and superior problem-solving skills

  • Sample analysis and testing while demonstrating mechanical and electrical aptitude for small-scale equipment and instrumentation

  • Strong leadership and mentorship capabilities

  • Exceptional interpersonal and communication abilities

  • Customer-focused mindset with active listening skills

  • Excellent time management in fast-paced environments

  • Ability to lead by example and inspire junior team members

  • Comfortable working in industrial environments

  • Commitment to continuous learning and professional development

  • Strategic thinking and business acumen

  • Physical capability to lift and carry up to 50 pounds as needed (frequency varies by worksite)

What Success Looks Like:

  • Build and maintain strong customer relationships that drive significant account growth

  • Develop innovative solutions that deliver measurable value to customers

  • Consistently exceed individual revenue goals while contributing to overall team success

  • Successfully mentor and develop junior team members' commercial skills

  • Present technical solutions and business cases to senior stakeholders

  • Identify and pursue complex new business opportunities within your territory

  • Demonstrate leadership excellence that elevates team performance

Additional Information

Why Veolia?
Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive technical and commercial training, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection.

This position includes enhanced incentive compensation eligibility, premium account assignment opportunities, and access to leadership development programs designed to accelerate your career progression.

Ready to advance your career while making a difference in water treatment and sustainability? Apply today!

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. 

  • Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity.  Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: USD $115K- $127K

  • Medical, Dental, & Vision Insurance Starting Day 1!

  • Life Insurance

  • Paid Time Off

  • Paid Holidays

  • Parental Leave

  • 401(k) Plan - 3% default contribution plus matching!

  • Flexible Spending & Health Saving Accounts

  • AD&D Insurance

  • Disability Insurance

  • Tuition Reimbursement


Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time, subject to applicable
law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

Water Tech does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of the company and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Apply