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Client Account Manager Jobs in Massachusetts (NOW HIRING)

Smithers Group

Client Account Manager

Wareham, MA

$65K - $85K/yr

Job Summary The Client Account Manager is responsible for converting qualified business opportunities into contracted revenue by leading the sales process from opportunity qualification through ...

Smithers

Client Account Manager

Wareham, MA · On-site

$65K - $85K/yr

Job Summary The Client Account Manager is responsible for converting qualified business opportunities into contracted revenue by leading the sales process from opportunity qualification through ...

NerdsToGo

Client Account Manager

Taunton, MA · On-site

$20 - $30/hr

Job Summary The Client Account Manager is responsible for marketing our services to small businesses, building brand awareness and closing sales. Building revenue is the primary goal! In doing so ...

FlexTG

Manager Client Account Management

Boston, MA · Hybrid

$85K - $95K/yr

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 miles of a FlexTG office are expected to work a hybrid schedule and be in the ...

FlexTG

Manager Client Account Management

Boston, MA · Hybrid

$85K - $95K/yr

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 miles of a FlexTG office are expected to work a hybrid schedule and be in the ...

FlexTG

Manager Client Account Management

Boston, MA · Hybrid

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 miles of a FlexTG office are expected to work a hybrid schedule and be in the ...

Demo Company

Account Manager

Waltham, MA · On-site +1

$72K - $95K/yr

Client Relationship Management:** Build and maintain strong, long-lasting client relationships through regular communication, meetings, and follow-ups. - **Account Oversight:** Act as the primary ...

Oliver Inc.

Account Manager, Client Services

Fitchburg, MA · On-site

$60K - $65K/yr

Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ...

Oliver Inc.

Account Manager, Client Services

Fitchburg, MA · On-site

$60K - $65K/yr

Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ...

Telus Digital

$165K - $225K/yr

The Opportunity As our Client Account Director for our Amazon relationship, you will serve as the ... Manage long-cycle renewals, expansions, and new statement-of-work negotiations with multiple Amazon ...

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Showing results 1-20

All JobsClient Account JobsClient Account Manager JobsClient Account Manager Jobs in Massachusetts

Client Account Manager information

See Massachusetts salary details

$28.4K

$51.7K

$81.9K

How much do client account manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for client account manager in Massachusetts is $51,691.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $59,000.00 per year, depending on experience, location, and employer.

What does a client account manager do?

A Client Account Manager is responsible for managing relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They oversee client accounts, address concerns or issues, and work to deliver solutions that satisfy both the client and the business. Their role often includes coordinating with internal teams, tracking the progress of projects, and identifying opportunities for upselling or improving client satisfaction. Strong communication and problem-solving skills are essential for success in this role.

How does a client account manager typically collaborate with sales, marketing, and product teams to support client needs?

Client Account Managers serve as a bridge between clients and internal teams, frequently collaborating with sales to identify upsell opportunities and ensure contract renewals. They work closely with marketing to align on campaigns or materials tailored to client goals, and coordinate with product teams to communicate client feedback or request features. This cross-functional teamwork ensures clients receive comprehensive support and that their evolving needs are addressed efficiently, making strong communication and organizational skills essential for success in this role.

What are the key skills and qualifications needed to thrive as a client account manager, and why are they important?

To excel as a Client Account Manager, you need strong relationship-building skills, sales or account management experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and project management systems is typically required. Excellent communication, problem-solving abilities, and adaptability help you stand out when managing client needs and expectations. These skills are crucial for fostering client satisfaction, retaining business, and driving revenue growth.

What is the difference between Client Account Manager vs Customer Service Representative?

AspectClient Account ManagerCustomer Service Representative
Required CredentialsBachelor's degree often preferred; experience in sales or account managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, or online support
Employer & Industry UsageFinancial services, marketing, consultingRetail, telecommunications, e-commerce
Search & Comparison IntentManaging client accounts, building relationshipsHandling customer inquiries, resolving issues

The main difference is that Client Account Managers focus on maintaining and growing client relationships, often managing multiple accounts and strategic planning. Customer Service Representatives primarily handle customer inquiries and resolve issues, providing support and ensuring customer satisfaction. While both roles involve communication skills, the Client Account Manager role is more strategic and relationship-driven, whereas Customer Service Representatives focus on transactional support.

How much does a client account manager get paid?

The average salary for a client account manager typically ranges from $50,000 to $85,000 per year, depending on experience, industry, and location. Many roles also include bonuses and commissions based on performance, and strong communication and CRM skills are often required.

What are the most commonly searched types of Client Account jobs in Massachusetts?

The most popular types of Client Account jobs in Massachusetts are:

What are popular job titles related to Client Account Manager jobs in Massachusetts?

For Client Account Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Client Account Manager jobs in Massachusetts look for?

The top searched job categories for Client Account Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Client Account Manager jobs?

Cities in Massachusetts with the most Client Account Manager job openings:

Client Account Manager jobs near you
Infographic showing various Client Account Manager job openings in Massachusetts as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $51,691 per year, or $24.9 per hour.

Client Account Manager

Smithers Group

Wareham, MA

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Smithers Environmental Risk Sciences division is seeking applicants for a full-time Client Account Manager at our Wareham, MA location.

Job Summary

The Client Account Manager is responsible for converting qualified business opportunities into contracted revenue by leading the sales process from opportunity qualification through contract execution. This role owns the active pursuit of opportunities, develops compelling proposals, negotiates commercial terms, and closes new business. The Client Account Manager serves as the primary point of contact throughout the sales cycle, collaborating closely with Operations, Technical Experts, Finance, and Legal to deliver solutions that meet client needs while achieving company growth objectives.

Success in this role is measured by consistently winning new business, achieving win and revenue targets, maintaining a healthy sales pipeline, and providing an exceptional customer experience throughout the buying journey.

Key Responsibilities:

Sales Execution

  • Own the sales process for qualified opportunities from handoff through contract execution.
  • Develop and execute opportunity-specific sales strategies to maximize win rates.
  • Build strong relationships with prospective clients and key decision-makers.
  • Lead discovery meetings to understand customer needs, priorities, timelines, and decision criteria.
  • Position the company's services and solutions to address customer challenges and business objectives.
  • Coordinate internal resources to develop customized proposals, pricing, and technical solutions.
  • Prepare and deliver persuasive presentations, proposals, and business reviews.
  • Negotiate pricing, terms, and contracts while balancing customer satisfaction and company profitability.
  • Close new business opportunities that achieve revenue objectives.

 Opportunity Management

  • Maintain an accurate sales pipeline and forecast within the CRM.
  • Prioritize opportunities based on strategic value, probability of close, and revenue potential.
  • Identify risks to closing opportunities and develop mitigation strategies.
  • Ensure timely follow-up and consistent communication throughout the sales process.

Cross-Functional Collaboration

  • Partner with Business Development to ensure seamless transition of qualified opportunities.
  • Collaborate with Technical Subject Matter Experts to develop accurate, competitive solutions.
  • Work closely with Operations to ensure proposed solutions are operationally feasible.
  • Coordinate with Finance and Legal during contract review and negotiations.
  • Support successful customer onboarding through effective transition to implementation and account management teams.

 Customer Relationship Management

  • Establish trusted advisor relationships with prospective clients.
  • Understand customer business goals and identify opportunities for long-term partnerships.
  • Represent the company professionally at customer meetings, industry conferences, and networking events.
  • Gather market intelligence and customer feedback to support future growth strategies.

 Performance & Reporting

  • Achieve individual sales activity goals and regional/global revenue goals.
  • Maintain accurate CRM records, forecasts, and sales reports.
  • Monitor key performance metrics including conversion rates, proposal success, sales cycle length, and customer acquisition.
  • Continuously improve sales effectiveness through coaching, training, and market knowledge.

Qualifications  

  • Experience using CRM systems (Salesforce, HubSpot, Microsoft Dynamics, or similar) or ability to learn quickly.
  • Experience selling scientific, laboratory, technical, or professional services is preferred.
  • Experience working in a life sciences or environmental sciences laboratory preferred.
  • Ability to work in a fast-paced environment.
  • Ability to manage multiple priorities simultaneously.

Smithers offers a comprehensive and competitive benefits program designed to support employees’ health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; health reimbursement and flexible spending accounts; wellness programs and health advocacy services; life, accidental death and dismemberment, and disability insurance; employee assistance and legal plans; pet insurance; participation in the Company’s retirement plan; and paid time off.

The salary range for this role is $65,000 - $85,000 gross pay per year, based on relevant experience, skills, and qualifications.

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