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Client Account Manager Jobs in Wellesley, MA (NOW HIRING)

Hilbgroup

Client Account Manager

Mansfield, MA · Remote

... Client Account Manager or Manager of the Client Services Team * Provides timely and accurate coordination of benefits plans to include enrollments, invoice reconciliation, terminations, Flex Benefits ...

FlexTG

Manager Client Account Management

Boston, MA · Hybrid

$85K - $95K/yr

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 miles of a FlexTG office are expected to work a hybrid schedule and be in the ...

Demo Company

Account Manager

Waltham, MA · On-site +1

$72K - $95K/yr

Client Relationship Management:** Build and maintain strong, long-lasting client relationships through regular communication, meetings, and follow-ups. - **Account Oversight:** Act as the primary ...

StepStone Group

Account Manager

Needham, MA · On-site

This position will manage a portfolio of client accounts, building their expertise in client needs, and becoming an extension of their team. The Account Manager will work with clients to leverage ...

Peak Technologies

Service Account Manager

Littleton, MA · Remote

$60K - $175K/yr

Responsible for managing a portfolio of client accounts, ensuring high levels of customer satisfaction, and driving revenue growth through upselling and cross-selling strategies. Requires a strong ...

Definitive Healthcare, US

Account Manager

Framingham, MA · On-site

$53K - $99K/yr

About the Role As an Account Manager at Definitive Healthcare, you will manage and grow a portfolio of client relationships by helping organizations unlock the full value of our healthcare commercial ...

BOTANICAL DESIGNS LLC

Account Manager

Chelmsford, MA · On-site

$50K - $60K/yr

The account manager (AM) is responsible for managing client accounts, building relationships and acts as the main point of contact for assigned client accounts. The AM is responsible for ensuring ...

allianthcm

Account Manager - Energy

Boston, MA · Remote

SUMMARY The Account Manager (AM) is a client-facing insurance professional responsible for managing all aspects of assigned accounts, from renewals to daily servicing. This role requires strong ...

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All JobsClient Account JobsClient Account Manager JobsClient Account Manager Jobs in Wellesley, MA

Client Account Manager information

See Wellesley, MA salary details

$28.5K

$51.9K

$82.3K

How much do client account manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client account manager in Wellesley, MA is $51,917.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $59,200.00 per year, depending on experience, location, and employer.

What does a client account manager do?

A Client Account Manager is responsible for managing relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They oversee client accounts, address concerns or issues, and work to deliver solutions that satisfy both the client and the business. Their role often includes coordinating with internal teams, tracking the progress of projects, and identifying opportunities for upselling or improving client satisfaction. Strong communication and problem-solving skills are essential for success in this role.

How does a client account manager typically collaborate with sales, marketing, and product teams to support client needs?

Client Account Managers serve as a bridge between clients and internal teams, frequently collaborating with sales to identify upsell opportunities and ensure contract renewals. They work closely with marketing to align on campaigns or materials tailored to client goals, and coordinate with product teams to communicate client feedback or request features. This cross-functional teamwork ensures clients receive comprehensive support and that their evolving needs are addressed efficiently, making strong communication and organizational skills essential for success in this role.

What are the key skills and qualifications needed to thrive as a client account manager, and why are they important?

To excel as a Client Account Manager, you need strong relationship-building skills, sales or account management experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, data analysis tools, and project management systems is typically required. Excellent communication, problem-solving abilities, and adaptability help you stand out when managing client needs and expectations. These skills are crucial for fostering client satisfaction, retaining business, and driving revenue growth.

What is the difference between Client Account Manager vs Customer Service Representative?

AspectClient Account ManagerCustomer Service Representative
Required CredentialsBachelor's degree often preferred; experience in sales or account managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, or online support
Employer & Industry UsageFinancial services, marketing, consultingRetail, telecommunications, e-commerce
Search & Comparison IntentManaging client accounts, building relationshipsHandling customer inquiries, resolving issues

The main difference is that Client Account Managers focus on maintaining and growing client relationships, often managing multiple accounts and strategic planning. Customer Service Representatives primarily handle customer inquiries and resolve issues, providing support and ensuring customer satisfaction. While both roles involve communication skills, the Client Account Manager role is more strategic and relationship-driven, whereas Customer Service Representatives focus on transactional support.

What cities near Wellesley, MA are hiring for Client Account Manager jobs? Cities near Wellesley, MA with the most Client Account Manager job openings:
Client Account Manager jobs near you
Infographic showing various Client Account Manager job openings in Wellesley, MA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $51,917 per year, or $25 per hour.

Client Account Manager

Hilbgroup

Mansfield, MA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Grow With Us!At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Client Care Specialist to join our team. This position will report to our agency located in Manfield, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.

Responsibilities:

  • Processes client's payrolls (weekly, bi-weekly, semi-monthly and monthly) and in an accurate and timely fashion, maintains client folders, reviews, and verifies client new employee packets

  • Works with clients to run special off cycle payrolls

  • Promptly responds to client inquiries via telephone and email regarding payroll and benefits administration to answer and resolve any and all questions and concerns that arise and if need be, escalate questions to the Senior Client Account Manager or Manager of the Client Services Team

  • Provides timely and accurate coordination of benefits plans to include enrollments, invoice reconciliation, terminations, Flex Benefits, COBRA compliance, and open enrollment notification

  • Maintains the electronic files for our clients, on the firm's internal hard drive

  • Performs data entry and maintenance of all client information into ADP payroll systems including General Ledger and Paid Time Off

  • Coordinates the entry of benefit administration data on carriers' websites

  • Ensures procedures are done in compliance with firms HIPPA policy

  • Enter work into internal tracking system

  • Coordinates with the Benefits Department on client benefits including open enrollments, renewals, changes, and terminations for benefits programs including medical, life, dental, disability, and 401k

  • Prepares various payroll, benefits, and other reports as requested

  • Continues to educate oneself on new aspects and areas of compliance in payroll, benefits and human resources as the opportunity arises

  • Work on special projects for clients if needed

Qualifications:

  • Bachelor's degree preferred, though specific experience can be substituted for required degree

  • Experience with ADP Workforce Now is highly preferred

  • At least five (5) years' experience in payroll processing

  • To perform this job successfully, an individual must be able to perform each essential task satisfactorily

  • Excellent organizational skills, a keen attention to detail, strong administrative and analytical skills.

  • Reliable with a high degree of confidentiality and integrity

  • Strong analytical skills and problem solving

  • Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines

  • Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means

    Works efficiently both independently and as a member of a larger team

  • Willing and flexible to help with any urgent issues that happen to arise at the company, even if they are outside the immediate scope of the role

  • Ability to read and interpret documents such as employment legislation, policies, agreements operating procedures, quality control procedures, and instructions

  • Ability to speak effectively in one-on-one conversations and before groups

  • Ability to apply common sense understanding to carry out written and verbal instructions

  • Excellent communication skills with the ability to develop strong working relationships with people at all levels of the organization and excellent stakeholder management skills

Benefits:

  • Company Paid Life Insurance, Long-Term and Short-Term Disability.

  • Medical, Dental, Vision and FSA/HSA plans.

  • 401(k) with company match.

  • Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.

  • Generous PTO.

  • An awesome team of professionals!


The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

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