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Claims Adjuster Manager Jobs (NOW HIRING)

HomeFirst Agency

Claims Adjuster

Maryville, TN · On-site +1

Claims Adjuster I JOB STATUS: Full-time/Hourly DEPARTMENT: Claims REPORTS TO: Claims Team Lead ... Collaborateswith management on arbitration, appraisal, and mediations. * Maintainsworkflow to ...

Melton Truck Lines

Claims Adjuster

Tulsa, OK · On-site

$60K - $75K/yr

Claims Adjusters initially manage investigation by deciding what outside resources are required in each incident, interacting with drivers, vendors, first responders, customers, third-party claimants ...

BENNETT MOTOR EXPRESS

Claims Adjuster I

Mcdonough, GA · On-site

Claims Manager FLSA Status: Exempt Location: McDonough, Georgia About the Role We are seeking an experienced Claims Adjuster to manage a caseload of auto liability claims from first notice of loss ...

ARC Group

Claims Adjustor (BI)

Oakland Park, FL · Remote

CLAIMS ADJUSTER (remote) ARC Group seeks two Bodily Injury Claims Adjuster to work in a remote ... Provide regular reports to management on claim status, legal developments, and financial ...

Hope, Scobey, Central

Claims Adjuster

San Antonio, TX · On-site

The role of the Claims Adjuster is responsible for judgement of settling claims per company policy and managing government, residential and commercial claim files. The position will handle claim ...

battleface

Claims Adjuster

Stevens Point, WI · On-site

... Assist as a Claims Adjuster and help travelers through some of their toughest days. You'll ... Assess the need for medical management and escalate appropriately * Process bills in accordance ...

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Claims Adjuster Manager information

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$57.5K

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How much do claims adjuster manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for claims adjuster manager in the United States is $57,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $64,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a claims adjuster manager, and why are they important?

A Claims Adjuster Manager typically needs expertise in insurance claims processes, leadership abilities, and a bachelor's degree in business, finance, or a related field. Familiarity with claims management software, regulatory compliance systems, and industry certifications such as AIC (Associate in Claims) are highly valuable. Strong interpersonal, problem-solving, and conflict-resolution skills help manage teams and handle complex or escalated claims effectively. These skills ensure the efficient, fair, and compliant handling of claims while leading and motivating a high-performing team.

What does a claims adjuster manager do?

A Claims Adjuster Manager oversees a team of claims adjusters who evaluate insurance claims to determine the extent of the insuring company's liability. They are responsible for supervising daily operations, ensuring compliance with company policies, and providing training and support to their team. Additionally, they may handle complex or high-value claims themselves and work to resolve escalated issues. Their goal is to ensure claims are processed efficiently, fairly, and in accordance with industry regulations.

What is the difference between Claims Adjuster Manager vs Claims Adjuster?

AspectClaims AdjusterClaims Adjuster Manager
CertificationsState licensing, certifications like AIC or CPCU often preferredSame certifications required, plus leadership or management training
Work EnvironmentField or office-based, handling individual claimsOffice-based, overseeing adjusters and managing teams
ResponsibilitiesInvestigate claims, determine coverage, settle claimsSupervise adjusters, develop policies, ensure team performance
Industry UsageCommonly employed in insurance companies, third-party administratorsUsed in larger organizations to manage teams of adjusters

The main difference between a Claims Adjuster and a Claims Adjuster Manager lies in their responsibilities. While claims adjusters investigate and settle individual claims, managers oversee teams, develop policies, and ensure overall department performance. Both roles require similar certifications, but managers typically have additional leadership training and experience.

What are some common challenges faced by claims adjuster managers, and how can they effectively address them?

Claims Adjuster Managers often face challenges such as balancing high caseloads among team members, ensuring compliance with regulatory standards, and managing complex or disputed claims. To address these, successful managers implement robust training programs, foster open communication within the team, and leverage technology to streamline workflows. Regular check-ins and performance reviews also help ensure adjusters remain supported and processes stay efficient, resulting in better outcomes for both clients and the organization.
What cities are hiring for Claims Adjuster Manager jobs? Cities with the most Claims Adjuster Manager job openings:
What are the most commonly searched types of Claims Adjuster jobs? The most popular types of Claims Adjuster jobs are:
What states have the most Claims Adjuster Manager jobs? States with the most job openings for Claims Adjuster Manager jobs include:
Claims Adjuster Manager jobs near you
Infographic showing various Claims Adjuster Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $57,485 per year, or $27.6 per hour.

Claims Adjuster

HomeFirst Agency

Maryville, TN • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

Job description

POSITION TITLE: Claims Adjuster I

JOB STATUS:Full-time/Hourly

DEPARTMENT: Claims

REPORTS TO:Claims Team Lead

TRAVEL REQUIRED:Asneeded

WORK SCHEDULE: Hybrid - 3 days in office, 2 days remote after training.

PAY: The expected hiring range for this position is from $21.69 to $27.11 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.

HomeFirst Agency is a leading insurance agency offering a wide range of insurance products from nationally-known insurance companies to protect your home, property and life. We strive to help customers find the right insurance products to fit their needs at competitive rates. Located in Maryville, Tennessee, we offer homeowners insurance to customers nationwide, and insurance to protect your other property and life in select states. For over 20 years, we have helped customers with their insurance needs. Today, we have more than 180,000 customers.

JOB SUMMARY

The Claims Adjuster Ireviewsclaims related to property damage or loss.This position reports to the Claims Team Lead andworks with various experts during the claims process to obtain accurate assessments and supportinclaims decisions.The Claims Adjuster Ipartners withClaims Trainer and Claims Team Leadtointerpret the terms and conditions ofinsurance policiesto determine coverage and exclusions applicable to each claim.This position also engages with policyholders to gather information, provide updates on the status of claims, and explain the claims process and decisions.

JOBFUNCTIONS:

ClaimsHandlingandInvestigating

  • Maintainsaccurate and detailed notes regarding interactions, decisions, and actions taken throughout a claim.

  • Partners with Claims Team Lead and Trainers to review, evaluate, and investigate photos, estimates, forms, receipts, inspection reports, and official reports presented on a claim.

  • Reviews, partners,and processesproperty damage claims submitted by policyholders.

  • Reviews insurance policies to determine coverageby working with Claims Trainers and leadershiptointerpret and apply policy provisions to claimsunder considerationbased on coverage and investigation findings.

  • Conducts,records, andinterviews withthoseinsuredtosecure information regardingpersonalloss.

  • Workswith claimants orrepresentativesofclaimants(contractors, public adjusters,attorneys, or other legal representatives)to gather necessary information regarding the claim andto negotiate fair and equitable settlements, overseen by Claims Team Lead.

  • Collaborateswith other insurancecarriers as needed regarding duplicate claims and coverage.

  • Selects and assignsclaims for inspections.

  • Requests and issues settlement checkswithexplanation lettersbased on policy terms and investigation findings,withlimitedauthority.

  • Preparesand issuesdenial letters toclaimants, clearly outlining the reasons for denial based on policy terms and investigation findings.

  • Identifiespotential fraudulent claims and refersfor additional investigation as warranted.

  • Ensures claimshandling complies with company and regulatory policies.

  • Escalates complex insurance claims tomanagementand legal teamsincludingthose subject to complaints and litigation.

  • Consults withClaims TeamLeadstoresolve disagreements with a claim,utilizing alternative dispute resolutions(arbitration,appraisal, and mediation).

  • Collaborateswith management on arbitration, appraisal, and mediations.

  • Maintainsworkflow to ensure timely processing of claims.

  • Partners withClaimsleadershipon difficult or unusual situations that arise onclaims.

  • Prepares responselettersto complaints or legal issuesreceived.

Customer Service

  • Provides excellent customer service bymaintainingprofessional and constant dialogue with claimantsin addition tohandling claims promptly, efficiently, and with empathy.

  • Communicates regularlywith policyholders or other relevant partiesprovidingupdates on the status of claims and addressingany questions or concerns.

  • Provides supporttorelated teams during high work volumeto meet or exceed established service levels.

  • Educatespolicyholders on the claim process and coveragesby maintaining open communication throughout the claim duration.

  • Sorts and responds to incoming emails.

Training and Education

  • Assists with one-on-one training or job shadowing for new hires.

  • Completesrequired state continuing education requirements to maintainand renewadjuster license.

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team memberperformsand other duties may be assigned.

QUALIFICATIONS:

  • Education:High School diploma or equivalentrequired, collegedegreepreferred.

  • Experience:0-2 years of related experiencepreferred.

  • Travel as needed.

  • Must have strong computer skills with ability to navigate Microsoft Office Suite.

  • Maintains excellent knowledge of state and federal laws and regulations.

  • Ability to communicate effectively and efficiently via phone, email, and person to person.

  • Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.

  • Ability to manage multiple and/or conflicting responsibilities.

  • Great attention to detail, organizational skills, and time management.

  • Good sense of urgency and follow up.

  • Ability to handle stressful situations.

  • Ability to work in a team environment.

  • Ability to makerelativelycomplex decisions.

Licenses/Certifications:A current Property & Casualty Adjuster license preferred but not required. Must obtain license within 90 days of hire if not currently licensedand maintain state licensing requirements through the completion of continuing education when required by the state.

Knowledge, Skills and Abilities (KSAs):

  • Must have strong computer skills with ability to navigate Microsoft Office Suite

  • Maintains excellent knowledge of state and federal laws and regulations

  • Claims experience helpful, working knowledge of AS/400 and basic understanding of insurance a plus

  • Ability to communicate effectively and efficiently via phone, email, and person to person

  • Capable of gathering facts accurately, analyze causes, evaluate alternate solutions, and arriving at sound conclusions on action to be taken

  • Ability to manage multiple and/or conflicting responsibilities

  • Great attention to detail, organizational skills, and time management

  • Good sense of urgency and follow up

  • Ability to handle stressful situations

  • Ability to work in a team environment

  • Capable of dealing with changes that can and will occur periodically

  • Ability to make complex decisions

PHYSICAL DEMANDS:

  • Must be able to remain in a stationary position 75% of the time.

  • Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

  • Will be communicating via phone, Teams, andZoom.

  • Must be able to exchange accurate information at all times.

  • Must be able to identify and assess account status and determine appropriate process.

  • Willprimarilywork in a state-of-the-art indoor temperature controlled, sealed window office environment, while working a hybrid schedule.

Here are some more reasons to choose HomeFirst Agency!

  • Full-time team members have the flexibility to create their own health, dental, and vision benefits package. HomeFirst Agency provides competitive 401(k) programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

  • As part of HomeFirst's commitment to Opening Doors to a Better Life, HFA is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

  • At HFA, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.

  • Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.

Clayton is committed to creating an inclusive workplace. HomeFirst Agency is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

HomeFirst Agency. Where you start a job and gain a career!

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