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Citrix Technical Support Jobs (NOW HIRING)

ADT

Cloud Citrix Engineer

Irving, TX · On-site

Engineer and support Citrix core components including Delivery Controllers, StoreFront, Citrix ... Develop and maintain detailed technical documentation, designs, diagrams, runbooks, and operational ...

ADT LLC

Cloud Citrix Engineer

Irving, TX · On-site

Engineer and support Citrix core components including Delivery Controllers, StoreFront, Citrix ... Develop and maintain detailed technical documentation, designs, diagrams, runbooks, and operational ...

Amgen

Specialist IS Engineer - Citrix

They are seeking a Citrix Virtualization Engineer to manage and support their Citrix Virtual Apps ... complex technical issues involving Citrix infrastructure, user sessions, authentication flows ...

Cgm

Technical Support Engineer I

Austin, TX · Hybrid

Create the future of e-health together with us by becoming a Technical Support Engineer I At ... Working knowledge of Terminal Services, Citrix, Cisco routing and VPN configuration. What you can ...

The Rockridge Group

Citrix Engineer

New York, NY

Publish, deploy, and support business critical applications on static and MCS based Citrix servers ... technical skill levels. * Detail-oriented individual with the ability to work with limited ...

GCyber

Senior Citrix Engineer

Arlington, VA · On-site

GCyber is seeking a Senior Citrix Engineer, to help support our government customer. The Senior ... Bachelor's Degree in a technical discipline and 10+ years of experience engineering and ...

GCyber

Senior Citrix Engineer

Arlington, VA · On-site

GCyber is seeking a Senior Citrix Engineer, to help support our government customer. The Senior ... Bachelor's Degree in a technical discipline and 10+ years of experience engineering and ...

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Citrix Technical Support information

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$14

$26

$44

How much do citrix technical support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for citrix technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Citrix Technical Support professionals and how can they be managed?

Citrix Technical Support professionals often encounter challenges such as troubleshooting complex virtualization issues, resolving connectivity problems, and supporting diverse client environments. Managing these challenges involves staying updated on Citrix product updates, understanding underlying network and server infrastructures, and communicating effectively with both technical and non-technical users. Collaboration with cross-functional teams, such as network administrators and security specialists, is also essential to ensure comprehensive support and swift issue resolution.

What is the difference between Citrix Technical Support vs Citrix Systems Administrator?

AspectCitrix Technical SupportCitrix Systems Administrator
CertificationsCitrix Certified Associate (CCA), Citrix Certified Professional (CCP)Citrix certifications plus system administration certifications (e.g., CompTIA Server+)
Work EnvironmentHelpdesk, support teams, troubleshooting environmentsServer rooms, network infrastructure, enterprise environments
ResponsibilitiesDiagnose and resolve Citrix-related issues, assist end-usersConfigure, maintain, and optimize Citrix infrastructure and servers
Industry UsageCustomer support, IT service providersIT departments, enterprise organizations

Citrix Technical Support primarily focuses on troubleshooting and resolving issues for end-users and clients, while Citrix Systems Administrators manage and maintain the overall Citrix infrastructure within organizations. Both roles require Citrix certifications but differ in scope and responsibilities.

Is Citrix Technical Support a good career?

Citrix Technical Support is a viable career for those interested in IT and virtualization technologies, requiring skills in troubleshooting, networking, and familiarity with Citrix products. It offers opportunities for certification, skill development, and advancement within IT support and systems administration roles.

What is Citrix Technical Support?

Citrix Technical Support refers to the team or service dedicated to assisting users and organizations with issues related to Citrix products, such as Citrix Virtual Apps and Desktops, Citrix ADC, and other solutions. These professionals help diagnose and resolve technical problems, provide guidance on configuration, troubleshooting, and implementation, and ensure optimal performance of Citrix environments. They often work with IT administrators, end-users, and business stakeholders to maintain business continuity and maximize the value of Citrix technologies.

What are the key skills and qualifications needed to thrive as a Citrix Technical Support specialist?

To thrive as a Citrix Technical Support specialist, you need a solid understanding of Citrix technologies, Windows server environments, networking fundamentals, and troubleshooting methods, often supported by relevant certifications such as Citrix Certified Associate (CCA). Familiarity with Citrix products (like XenApp, XenDesktop, and Citrix Workspace), remote support tools, and ticketing systems is typical. Strong problem-solving abilities, effective communication, and patience with users are crucial soft skills in this role. These skills ensure timely issue resolution, high user satisfaction, and reliable IT service delivery in complex enterprise environments.
More about Citrix Technical Support jobs

What job categories do people searching Citrix Technical Support jobs look for?

The top searched job categories for Citrix Technical Support jobs are:

Citrix Technical Support jobs near you
Infographic showing various Citrix Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Cloud Citrix Engineer

ADT

Irving, TX • On-site

Full-time

Re-posted 3 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

44th of 116 rated security

Job description


Summary:
The Cloud & Citrix Engineer is responsible for designing, engineering, and operating ADT's Citrix virtual application and desktop platforms across a hybrid infrastructure footprint that includes on-prem data centers, colocation facilities, and public cloud. This role focuses on advanced Citrix engineering, deep integration with Google Cloud Platform (GCP), and the underlying compute platforms including VMware, hyperconverged infrastructure (HCI), and Google Compute Engine (GCE) as a cloud-native hypervisor. The engineer serves as a senior technical escalation point and partners closely with architecture, cloud, network, and security teams to ensure scalable, secure, and highly available solutions.
Duties and Responsibilities:
  • Design, implement, and support Citrix DaaS/CVAD solutions across hybrid environments including on-prem and Google Cloud.
  • Engineer and support Citrix core components including Delivery Controllers, StoreFront, Citrix Cloud Connectors, Machine Creation Services (MCS), Provisioning Services (PVS), and Workspace.
  • Design, configure, and support NetScaler / ADC and gateway services for secure remote access, load balancing, traffic management, and SSL/TLS.
  • Engineer and support virtualization platforms including VMware ESXi/vCenter that underpin Citrix and application workloads.
  • Support hyperconverged infrastructure (HCI) platforms, including performance tuning, capacity planning, and lifecycle management.
  • Engineer and operate cloud-native compute workloads using Google Compute Engine (GCE), including integration with networking, monitoring, and identity services.
  • Lead root cause analysis for complex incidents spanning Citrix, compute, network, storage, and identity layers.
  • Partner with architecture and engineering teams on platform roadmaps, standards, and modernization initiatives.
  • Develop and maintain detailed technical documentation, designs, diagrams, runbooks, and operational standards.
  • Mentor analysts and junior engineers; serve as an escalation point for complex infrastructure issues.
  • Participate in ServiceNow incident, change, and problem management processes.
  • Participate in scheduled after-hours and on-call rotation to support business-critical infrastructure services.
  • Support maintenance activities, upgrades, patches, DR testing, and major incident response.
  • Perform other duties as assigned.

Skills and Competencies:
  • Advanced expertise in Citrix Virtual Apps and Desktops (CVAD / DaaS) in large enterprise environments.
  • Strong experience with NetScaler / ADC engineering and secure access architectures.
  • Deep understanding of hybrid cloud infrastructure and cloud-native vs traditional hypervisor platforms.
  • Hands-on experience with VMware virtualization (vCenter / ESXi).
  • Experience supporting or engineering hyperconverged infrastructure (HCI) environments.
  • Strong Google Cloud Platform experience, including GCE, networking, IAM, monitoring, and logging.
  • Excellent troubleshooting skills across infrastructure layers.
  • Strong documentation, communication, and cross-functional collaboration skills.
  • Ability to operate effectively in high-availability, production environments.

Minimum Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
  • Advanced experience supporting and engineering Citrix environments in enterprise production.
  • Experience supporting hybrid infrastructure across on-prem and public cloud platforms.

Preferred Qualifications:
  • Citrix certifications (CCP, CCE-V, NetScaler).
  • Google Cloud certifications (Professional Cloud Architect, Network Engineer).
  • VMware certifications (VCP-DCV or equivalent).
  • Experience with automation, scripting, or infrastructure-as-code tools (Terraform, PowerShell, Python)

Working Conditions:
  • May require after-hours, weekend, or off-shift work during incidents, maintenance windows, or critical business events.
  • Participation in a rotating 24x7 on-call support model is required.
  • If applicable, list the travel requirements for the job.
  • Hybrid work 4:1, 1 day work from home.

Travel:
  • Light travel, 10%.

What ADT employees say

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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