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Citrix Technical Support Jobs (NOW HIRING)

ADT Security Services

Cloud Citrix Engineer

Irving, TX · Hybrid

Engineer and support Citrix core components including Delivery Controllers, StoreFront, Citrix ... Develop and maintain detailed technical documentation, designs, diagrams, runbooks, and operational ...

Navstar

Citrix Engineer

Fort Liberty, NC · On-site

Support the design, configuration, and maintenance of a large, globally accessed virtual desktop ... Applies extensive technical expertise and has full knowledge of other related disciplines.

ADP

Technical Support Analyst II

Maitland, FL · On-site

Support the end users, including installation, upgrades, maintenance, troubleshooting, and ... Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard ...

The Rockridge Group

Citrix Engineer

New York, NY · On-site

Publish, deploy, and support business critical applications on static and MCS based Citrix servers ... technical skill levels. * Detail-oriented individual with the ability to work with limited ...

Cgm

Technical Support Engineer I

Austin, TX · Hybrid

Create the future of e-health together with us by becoming a Technical Support Engineer I At ... Working knowledge of Terminal Services, Citrix, Cisco routing and VPN configuration. What you can ...

CloudShape

Citrix Engineer

Washington, DC · On-site

This role supports enterprise environments utilizing Citrix Virtual Apps and Desktops and requires ... Provide technical guidance and mentorship to junior team members Basic Qualifications: * Bachelor ...

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How much do citrix technical support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for citrix technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Citrix Technical Support professionals and how can they be managed?

Citrix Technical Support professionals often encounter challenges such as troubleshooting complex virtualization issues, resolving connectivity problems, and supporting diverse client environments. Managing these challenges involves staying updated on Citrix product updates, understanding underlying network and server infrastructures, and communicating effectively with both technical and non-technical users. Collaboration with cross-functional teams, such as network administrators and security specialists, is also essential to ensure comprehensive support and swift issue resolution.

What is the difference between Citrix Technical Support vs Citrix Systems Administrator?

AspectCitrix Technical SupportCitrix Systems Administrator
CertificationsCitrix Certified Associate (CCA), Citrix Certified Professional (CCP)Citrix certifications plus system administration certifications (e.g., CompTIA Server+)
Work EnvironmentHelpdesk, support teams, troubleshooting environmentsServer rooms, network infrastructure, enterprise environments
ResponsibilitiesDiagnose and resolve Citrix-related issues, assist end-usersConfigure, maintain, and optimize Citrix infrastructure and servers
Industry UsageCustomer support, IT service providersIT departments, enterprise organizations

Citrix Technical Support primarily focuses on troubleshooting and resolving issues for end-users and clients, while Citrix Systems Administrators manage and maintain the overall Citrix infrastructure within organizations. Both roles require Citrix certifications but differ in scope and responsibilities.

What is Citrix Technical Support?

Citrix Technical Support refers to the team or service dedicated to assisting users and organizations with issues related to Citrix products, such as Citrix Virtual Apps and Desktops, Citrix ADC, and other solutions. These professionals help diagnose and resolve technical problems, provide guidance on configuration, troubleshooting, and implementation, and ensure optimal performance of Citrix environments. They often work with IT administrators, end-users, and business stakeholders to maintain business continuity and maximize the value of Citrix technologies.

What are the key skills and qualifications needed to thrive as a Citrix Technical Support specialist, and why are they important?

To thrive as a Citrix Technical Support specialist, you need a solid understanding of Citrix technologies, Windows server environments, networking fundamentals, and troubleshooting methods, often supported by relevant certifications such as Citrix Certified Associate (CCA). Familiarity with Citrix products (like XenApp, XenDesktop, and Citrix Workspace), remote support tools, and ticketing systems is typical. Strong problem-solving abilities, effective communication, and patience with users are crucial soft skills in this role. These skills ensure timely issue resolution, high user satisfaction, and reliable IT service delivery in complex enterprise environments.
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What job categories do people searching Citrix Technical Support jobs look for? The top searched job categories for Citrix Technical Support jobs are:
Citrix Technical Support jobs near you

Technical Support Engineer

Extreme Networks

Raleigh, NC • On-site

Full-time

Posted 8 hours ago

Job description

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

Ideal work hours: 12pm - 8pm EST
 
A technical support engineer (TSE) is a key member to Extreme Networks service organization. A TSE is primarily responsible to delight our customers with excellent technical support and customer service skills. Additionally, the TSE is the first point of contact for the customer, with a mission to assist and guide their experience.
The ideal candidates will have NOC and/or TAC experience, outstanding customer skills, and a very strong desire to learn and develop technically. Strong working knowledge in networking technologies is a plus.
 
Responsibilities include:
·       Provide technical support for all Extreme products
·       Handle service requests (via phone, e-mail, and web) from external and internal customers
·       Manage service requests through research, problem solving, replication, and escalation
·       Update information repositories and knowledge base
·       Assist customers with basic network configuration and product information
·       Drive for continuous learning, results orientation, and teamwork
·       Weekends and some travel (5%) required
 
Technical Skills Requested:
·       Able to troubleshoot networking problems and deliver solutions with a high level of customer satisfaction
·       General knowledge of Ethernet, LAN/MAN/WAN networks
·       Basic knowledge of the TCP/IP protocol
·       1 year experience working directly with customers in any industry
·       Knowledge in Windows and Linux/UNIX
·       Ability to utilize the scientific method to solve problems
·       Active Cisco Certified Network Professional (CCNP)
·       Experience delivering customer support through Salesforce.com's Service Cloud
·       Experience developing KB solutions via a Knowledge-Centered Support (KCS) methodology
·       Ability to deliver technical support via social-collaboration
 
Technical Skills Preferred:
·       ENA, ENS, CCNA, CWNA or similar Technical Level of Certification
·       1 year experience working in a Call Center or Service Center
·       General knowledge of any routing protocols concepts such as RIP, OSPF & BGP
·       General knowledge of Wireless Networks and Security Protocols
·       Familiarity with Windows Servers, with emphasis on Active Directory, IAS/NPS Radius, DHCP and DNS
·       Familiarity with virtual machines & virtualization (VMware, Citrix, Red Hat, Microsoft)
Soft Skills Requested:
·       Excellent written, verbal communication, interpersonal and presentation skills.
·       Ability to function effectively in ambiguous circumstances.
·       Shares information and communicates clearly with team members to improve team effectiveness. Encourages and accepts feedback.
·       Strong research skills, with emphasis on examining previous cases and solutions, then applying that knowledge to a current issue
·       Excellent team player as well as being able to work independently
·       Proven crisis management and leadership skills
·       Proven planning, prioritization and organizing skills.
·       Ability to multitask several critical issues simultaneously
·       Self-motivated and seeks opportunities for excellence pro-actively
 
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.