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Citrix Technical Support Jobs (NOW HIRING)

Sales Engineer - Citrix

Manhattan, NY · Remote

$112K - $165K/yr

... support of sales objectives, engages and leverages Arrow horizontal resources, abilities, budgets and personnel as appropriate. Leads Citrix technical sales calls with and on behalf of channel ...

Must have extensive technical support and design and implementation of Citrix XenApp, XenDesktop and Provisioning. Devises new approaches to problems encountered. Maintains liaison with individuals ...

We are looking for a Citrix Support Specialist who will provide technical assistance to users using Citrix XenApp. Qualifications * 7+ years of working experience in Citrix environment * Good ...

Company Description We are looking for a Citrix Support Specialist who will provide technical assistance to users using Citrix XenApp. Qualifications * 7+ years of working experience in Citrix ...

In this role, the Citrix Engineer will provide technical support for incident response, service degradations, outages, and other interruptions. In addition, the Citrix Engineer will provide tiers I ...

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... Augmented Bare Metal with Citrix: Dedicated Mac hardware enhanced with Citrix for virtual desktop ...

Provides technical support for advanced users within Epic project and support teams including ... Microsoft or Citrix certifications such as server MCPs or MCSE or CCA or equivalent is required.

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... Augmented Bare Metal with Citrix: Dedicated Mac hardware enhanced with Citrix for virtual desktop ...

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Citrix Technical Support information

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$14

$26

$44

How much do citrix technical support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for citrix technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Citrix Technical Support professionals and how can they be managed?

Citrix Technical Support professionals often encounter challenges such as troubleshooting complex virtualization issues, resolving connectivity problems, and supporting diverse client environments. Managing these challenges involves staying updated on Citrix product updates, understanding underlying network and server infrastructures, and communicating effectively with both technical and non-technical users. Collaboration with cross-functional teams, such as network administrators and security specialists, is also essential to ensure comprehensive support and swift issue resolution.

What is the difference between Citrix Technical Support vs Citrix Systems Administrator?

AspectCitrix Technical SupportCitrix Systems Administrator
CertificationsCitrix Certified Associate (CCA), Citrix Certified Professional (CCP)Citrix certifications plus system administration certifications (e.g., CompTIA Server+)
Work EnvironmentHelpdesk, support teams, troubleshooting environmentsServer rooms, network infrastructure, enterprise environments
ResponsibilitiesDiagnose and resolve Citrix-related issues, assist end-usersConfigure, maintain, and optimize Citrix infrastructure and servers
Industry UsageCustomer support, IT service providersIT departments, enterprise organizations

Citrix Technical Support primarily focuses on troubleshooting and resolving issues for end-users and clients, while Citrix Systems Administrators manage and maintain the overall Citrix infrastructure within organizations. Both roles require Citrix certifications but differ in scope and responsibilities.

What is Citrix Technical Support?

Citrix Technical Support refers to the team or service dedicated to assisting users and organizations with issues related to Citrix products, such as Citrix Virtual Apps and Desktops, Citrix ADC, and other solutions. These professionals help diagnose and resolve technical problems, provide guidance on configuration, troubleshooting, and implementation, and ensure optimal performance of Citrix environments. They often work with IT administrators, end-users, and business stakeholders to maintain business continuity and maximize the value of Citrix technologies.

What are the key skills and qualifications needed to thrive as a Citrix Technical Support specialist, and why are they important?

To thrive as a Citrix Technical Support specialist, you need a solid understanding of Citrix technologies, Windows server environments, networking fundamentals, and troubleshooting methods, often supported by relevant certifications such as Citrix Certified Associate (CCA). Familiarity with Citrix products (like XenApp, XenDesktop, and Citrix Workspace), remote support tools, and ticketing systems is typical. Strong problem-solving abilities, effective communication, and patience with users are crucial soft skills in this role. These skills ensure timely issue resolution, high user satisfaction, and reliable IT service delivery in complex enterprise environments.
More about Citrix Technical Support jobs

Sales Engineer - Citrix

Arrow ECS

Manhattan, NY • Remote

$112K - $165K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago


Job description

Position: Sales Engineer – Citrix Job Description: Arrow is seeking a Sales Engineer – Citrix Focus to provide technical direction and business guidance to our channel partner community in North America. As a Sales Engineer, you will be accountable for partner enablement goals by driving innovative technical programs and overseeing day-to-day technical account-level activities. You will be responsible for evangelizing, positioning, and architecting solutions for channel partners within your assigned region or technology focus.

The successful candidate will have deep knowledge in Citrix and knowledge across the modern data center and adjacent solutions or knowledge of other virtual desktop applications. What You'll Be Doing Works in partnership with sales and marketing teams to develop and implement specific industry and account penetration strategies, produce account specific product and sales enablement plans, provide assessments and drive leads from identification to sale completion. Provides technical leadership and direction to channel partners and sales staff with pre‐sales activities in the assigned market on behalf of Arrow's supplier Citrix.

Leads in the discovery, analysis, design, demonstration, and refinement of fully integrated technology solutions. Demonstrates technical leadership and subject matter expertise on Citrix solutions and competitive offerings in the modern data center. Acts as technical expert and consultant to develop and propose solutions that meet the technology and business requirements of assigned channel partners and their end users.

Makes technical and sales presentations to channel partner's technical and sales staff. Working with Arrow marketing teams to create and produce digital channel‐ready technical content that is published to Arrow social media sites and networks. Serves as a trusted technology influencer to channel partners and serves as an internal Arrow resource on technical plays or specific business applications and outcomes within an assigned market segment.

Successfully builds relationships with the Arrow account team, partners and end users in support of sales objectives, engages and leverages Arrow horizontal resources, abilities, budgets and personnel as appropriate. Leads Citrix technical sales calls with and on behalf of channel partners. Qualifies Citrix sales opportunities in the terms of end customer technical requirements, competition, decision making process and funding in partnership with Arrow channel partners.

What We Are Looking For Ability to prioritize and meet deadlines. Results driven. Entrepreneurial mindset.

High level of business and sales acumen. Strong organizational and interpersonal abilities. Customer focused.

Requires in‐depth knowledge and experience with Citrix solutions. Industry certifications and/or experience with modern data center/cloud solutions. Ability to conduct effective group presentations and/or training.

Typically requires a minimum of 8 years of related experience. What's In It For You At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

Medical, Dental, Vision Insurance 401k, With Matching Contributions Generous Paid Time Off Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options Growth Opportunities Short‐Term/Long‐Term Disability Insurance #LI-EK1 Hiring Range: $112,400.00 – $165,000.00 OTE Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: US-GA-Georgia (Remote Employees) Remote work employees may be required to be present at the closest designated Arrow office for work‐related purposes, at the Company's request and sole discretion.

Time Type: Full time Job Category: Sales EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time.

We encourage your prompt application. #J-18808-Ljbffr