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Citrix Technical Support Jobs (NOW HIRING)

Winxnet

Technical Support Specialist

Portland, ME · On-site

VPN, Terminal Services, and Citrix * Windows XP, Window 7 * Workstation and Laptop Hardware Support ... Technical Experience: Winxnet, Inc. is an Equal Opportunity/Affirmative Action Employer.

Winxnet

Technical Support Specialist

Portland, ME

VPN, Terminal Services, and Citrix Windows XP, Window 7 Workstation and Laptop Hardware Support ... Technical Experience: Winxnet, Inc. is an Equal Opportunity/Affirmative Action Employer.

Biblioso Corporation

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Citrix Engineer

New York, NY · On-site

$90 - $95/hr

... and support of the firm's enterprise Citrix and virtual desktop infrastructure environment ... This role requires strong technical ownership across Citrix virtualization technologies, Windows ...

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45/hr

The MSP Technical Support role delivers frontline technical assistance to clients by resolving ... Citrix. Networking & Infrastructure Support * Troubleshoot basic networking issues and support VOIP ...

Pavion

MSP Technical Support

Altamonte Springs, FL · On-site

$45/hr

The MSP Technical Support role delivers frontline technical assistance to clients by resolving ... Citrix. Networking & Infrastructure Support * Troubleshoot basic networking issues and support VOIP ...

1 point system

Citrix Engineer

Buffalo, NY · On-site

... support a modern, secure, cloud-first workforce • Designing and implementing Citrix Cloud ... senior technical specialist for Citrix and VDI technologies, providing architecture guidance ...

Apply Early

Syntricate Technologies

Citrix Engineer

Charlotte, NC · On-site

Act as the technical expert for Citrix integration projects * Work with customers to determine ... Provide Tier III support to deployed systems * Participate in functional or user acceptance testing ...

TEKsystems

Citrix Engineer

Austin, TX · Hybrid

$90/hr

This is a hands-on technical leadership role that requires strategic thinking, cross-functional ... Provide Tier 3 escalation support for complex issues within the End User Services environment.

ADP

Technical Support Analyst II

Schaumburg, IL · On-site

... Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard ... Support to ensure high impact problems are resolved in a timely and satisfactory manner. • ...

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All JobsCitrix Technical Support Jobs

Citrix Technical Support information

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$14

$26

$44

How much do citrix technical support jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for citrix technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Citrix Technical Support professionals and how can they be managed?

Citrix Technical Support professionals often encounter challenges such as troubleshooting complex virtualization issues, resolving connectivity problems, and supporting diverse client environments. Managing these challenges involves staying updated on Citrix product updates, understanding underlying network and server infrastructures, and communicating effectively with both technical and non-technical users. Collaboration with cross-functional teams, such as network administrators and security specialists, is also essential to ensure comprehensive support and swift issue resolution.

What is the difference between Citrix Technical Support vs Citrix Systems Administrator?

AspectCitrix Technical SupportCitrix Systems Administrator
CertificationsCitrix Certified Associate (CCA), Citrix Certified Professional (CCP)Citrix certifications plus system administration certifications (e.g., CompTIA Server+)
Work EnvironmentHelpdesk, support teams, troubleshooting environmentsServer rooms, network infrastructure, enterprise environments
ResponsibilitiesDiagnose and resolve Citrix-related issues, assist end-usersConfigure, maintain, and optimize Citrix infrastructure and servers
Industry UsageCustomer support, IT service providersIT departments, enterprise organizations

Citrix Technical Support primarily focuses on troubleshooting and resolving issues for end-users and clients, while Citrix Systems Administrators manage and maintain the overall Citrix infrastructure within organizations. Both roles require Citrix certifications but differ in scope and responsibilities.

What is Citrix Technical Support?

Citrix Technical Support refers to the team or service dedicated to assisting users and organizations with issues related to Citrix products, such as Citrix Virtual Apps and Desktops, Citrix ADC, and other solutions. These professionals help diagnose and resolve technical problems, provide guidance on configuration, troubleshooting, and implementation, and ensure optimal performance of Citrix environments. They often work with IT administrators, end-users, and business stakeholders to maintain business continuity and maximize the value of Citrix technologies.

What are the key skills and qualifications needed to thrive as a Citrix Technical Support specialist, and why are they important?

To thrive as a Citrix Technical Support specialist, you need a solid understanding of Citrix technologies, Windows server environments, networking fundamentals, and troubleshooting methods, often supported by relevant certifications such as Citrix Certified Associate (CCA). Familiarity with Citrix products (like XenApp, XenDesktop, and Citrix Workspace), remote support tools, and ticketing systems is typical. Strong problem-solving abilities, effective communication, and patience with users are crucial soft skills in this role. These skills ensure timely issue resolution, high user satisfaction, and reliable IT service delivery in complex enterprise environments.
More about Citrix Technical Support jobs
What job categories do people searching Citrix Technical Support jobs look for? The top searched job categories for Citrix Technical Support jobs are:
Citrix Technical Support jobs near you
Infographic showing various Citrix Technical Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 49% Full Time, 41% Part Time, and 9% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Representative

Technical Support Representative

Computer Task Group, Inc

Painted Post, NY

Contractor

Posted 4 days ago

Job description

Type: Contract
Job Title: Technical Support Representative
Location: Painted Post, NY
In Office Position and/or Hybrid Rotation – Hybrid expectation is that team members will be onsite 3 days per week and remote 2 days per week. Schedule determined with the team.
Pay Rate: Based on experience
Work Hours: Monday – Friday, 8:00 AM – 5:00 PM
Education: High School Diploma/GED required; Associate degree in Information Technology or related field, or equivalent professional certification, preferred.

Provide exceptional technical support while serving as the first point of contact for end users. In this hybrid Service Desk role, you'll troubleshoot hardware, software, and mobile device issues, manage incidents through ServiceNow, and deliver outstanding customer service across phone, chat, and walk-up support channels. If you have strong technical troubleshooting skills, enjoy solving problems, and thrive in a fast-paced environment, this is an excellent opportunity to join a Fortune 500 organization.

Key Responsibilities
  • Serve as the first point of contact for IT support via phone, chat, walk-up, and ticketing systems.
  • Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and mobile device issues.
  • Manage incidents and service requests using ServiceNow while meeting established SLAs.
  • Escalate complex issues to specialized support teams and coordinate resolution.
  • Maintain accurate documentation of troubleshooting steps, customer communications, and ticket updates.
  • Utilize knowledge base articles to resolve issues efficiently and recommend documentation improvements.
  • Support Microsoft Windows 11, Microsoft 365, Outlook, Teams, Active Directory, Azure, VPN clients, Citrix, printers, browsers, and enterprise applications.
  • Configure and support corporate laptops, desktops, mobile devices, and peripherals.
  • Monitor ticket queues, prioritize requests, and provide timely customer follow-up.
  • Collaborate with teammates, vendors, and IT support groups to ensure excellent customer service and continuous improvement.
Required Skills & Qualifications
  • Minimum of 2 years of IT Help Desk or Service Desk experience.
  • Excellent customer service and communication skills.
  • Experience supporting Windows 11, Microsoft 365, Outlook, and Teams.
  • Working knowledge of Active Directory, Microsoft Azure, and ServiceNow (or similar ITSM platform).
  • Experience troubleshooting Windows desktops, printers, Outlook, VPN connectivity, and enterprise applications.
  • Ability to multitask and prioritize work in a fast-paced support environment.
  • Strong organizational skills, attention to detail, and problem-solving abilities.
  • Experience with remote support tools and mobile device support is preferred.
Preferred Experience
  • ServiceNow administration or advanced ticket management experience.
  • Active Directory user administration.
  • Microsoft Azure familiarity.
  • Cisco VPN and Citrix support.
  • Software deployment and endpoint management.
  • Printer installation and troubleshooting.
  • Asset management and inventory tracking.
  • Knowledge base documentation and process improvement experience.
Additional Information
  • No third party resumes will be accepted.
  • Drug testing and/or other employment-related inquiries may be conducted.
  • CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
  • All interested individuals MUST be able to work on a W2 tax basis (no C2C or third-party vendors).
  • CTG is an Equal Employment Opportunity employer.
  • CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.


About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: CONTRACTOR
Computer Task Group logo

About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1966

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