San Diego, CA · On-site
$48.75 - $62.25/hr
Amazon Connect, Cisco UCCX/UCCE, IVR, ACD, Omnichannel * VoIP: SIP, H.323, SIP trunking, QoS, dial plans, PSTN integration * Project/Program Management: project plans, WBS, risk management, milestone ...
San Diego, CA · On-site
$48.75 - $62.25/hr
Amazon Connect, Cisco UCCX/UCCE, IVR, ACD, Omnichannel * VoIP: SIP, H.323, SIP trunking, QoS, dial plans, PSTN integration * Project/Program Management: project plans, WBS, risk management, milestone ...
Lansing, MI · On-site
Specialist level qualifications on Telecommunications components such as Oracle (Acme Packet) Session Border Controller, Cisco Call Manager, Session Manager, CUBE, UCCX, PCCE, Attendant Console ...
Lansing, MI · On-site
Specialist level qualifications on Telecommunications components such as Oracle (Acme Packet) Session Border Controller, Cisco Call Manager, Session Manager, CUBE, UCCX, PCCE, Attendant Console ...
Chantilly, VA · On-site
$175K - $195K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next‑generation voice system technologies and support first‑article engineering.
Chantilly, VA · On-site
$175K - $195K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next‑generation voice system technologies and support first‑article engineering.
Chantilly, VA · On-site
$175K - $195K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next-generation voice system technologies and support first-article engineering.
Chantilly, VA · On-site
$175K - $195K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next-generation voice system technologies and support first-article engineering.
Chantilly, VA · On-site
$145K - $165K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next‑generation voice system technologies and support first‑article engineering.
Chantilly, VA · On-site
$145K - $165K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next‑generation voice system technologies and support first‑article engineering.
Chantilly, VA · On-site
$175K - $195K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement nextgeneration voice system technologies and support firstarticle engineering. * Participate ...
Chantilly, VA · On-site
$175K - $195K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement nextgeneration voice system technologies and support firstarticle engineering. * Participate ...
Chantilly, VA · On-site
$175K - $195K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement nextgeneration voice system technologies and support firstarticle engineering. * Participate ...
Chantilly, VA · On-site
$175K - $195K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement nextgeneration voice system technologies and support firstarticle engineering. * Participate ...
Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...
Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...
Chantilly, VA · On-site
$145K - $165K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next-generation voice system technologies and support first-article engineering.
Chantilly, VA · On-site
$145K - $165K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next-generation voice system technologies and support first-article engineering.
Chantilly, VA · On-site
$145K - $165K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement nextgeneration voice system technologies and support firstarticle engineering. * Participate ...
Chantilly, VA · On-site
$145K - $165K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement nextgeneration voice system technologies and support firstarticle engineering. * Participate ...
Chantilly, VA · On-site
$145K - $165K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement nextgeneration voice system technologies and support firstarticle engineering. * Participate ...
Chantilly, VA · On-site
$145K - $165K/yr
Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement nextgeneration voice system technologies and support firstarticle engineering. * Participate ...
The Telephony Systems Administrator includes administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management ...
The Telephony Systems Administrator includes administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management ...
Quantico, VA · On-site
Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...
Quantico, VA · On-site
Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...
Quantico, VA · On-site
$112K - $154K/yr
Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...
Quantico, VA · On-site
$112K - $154K/yr
Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...
The Telephony Systems Administrator includes administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management ...
Quick apply
The Telephony Systems Administrator includes administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management ...
Quantico, VA · On-site
$112K - $154K/yr
Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...
Quantico, VA · On-site
$112K - $154K/yr
Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...
The Telephony Systems Administrator includes administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management ...
The Telephony Systems Administrator includes administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management ...
Manhattan, NY · On-site
$100K - $110K/yr
Provide operational support for contact center platforms including Cisco UCCX/Finesse during transition, Microsoft Dynamics Contact Center, and Genesys Cloud CX. * Support contact center users with ...
Quick apply
Manhattan, NY · On-site
$100K - $110K/yr
Provide operational support for contact center platforms including Cisco UCCX/Finesse during transition, Microsoft Dynamics Contact Center, and Genesys Cloud CX. * Support contact center users with ...
The Telephony Systems Administrator includes administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management ...
The Telephony Systems Administrator includes administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management ...
The Telephony Systems Administrator includes administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management ...
Quick apply
The Telephony Systems Administrator includes administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management ...
$46.5K - $58.7K
13% of jobs
$70.7K is the 25th percentile. Wages below this are outliers.
$58.7K - $71K
13% of jobs
$71K - $83.2K
7% of jobs
$83.2K - $95.4K
9% of jobs
The median wage is $105.6K / yr.
$95.4K - $107.6K
9% of jobs
$107.6K - $119.9K
13% of jobs
$130.3K is the 75th percentile. Wages above this are outliers.
$119.9K - $132.1K
13% of jobs
$132.1K - $144.3K
6% of jobs
$144.3K - $156.5K
1% of jobs
$156.5K - $168.8K
0% of jobs
$168.8K - $181K
16% of jobs
$46.5K
$113.8K
$181K
As a Cisco UCCX specialist, your daily responsibilities often include designing, implementing, and maintaining Cisco UCCX solutions for contact centers. You may be tasked with developing custom scripts to automate call flows, troubleshooting system issues, and supporting software integrations with other platforms like CRM systems. Collaboration is frequent—expect to work closely with network engineers, support teams, and end users to ensure smooth operations and resolve technical challenges. Many roles also involve providing training to staff and documenting system configurations for ongoing support and compliance. This variety allows for continual skill development and offers clear pathways to more advanced roles within IT infrastructure and unified communications.
To thrive as a Cisco UCCX professional, you need expertise in IP telephony, contact center technologies, and network troubleshooting, often backed by a degree in IT or computer science and relevant Cisco certifications like CCNA Collaboration or CCNP Collaboration. Proficiency in using Cisco Unified Contact Center Express (UCCX), scripting in JavaScript or XML, and working with tools like Cisco CUCM and Finesse is essential. Excellent problem-solving, communication, and teamwork skills help you collaborate effectively with cross-functional teams and end users. These skills ensure the reliable operation, customization, and optimization of complex contact center environments critical to organizational success.
A Cisco UCCX job involves designing, implementing, and maintaining Cisco Unified Contact Center Express (UCCX) solutions. Professionals in this role configure call routing, IVR scripts, and reporting tools to enhance customer service operations. They also troubleshoot system issues, optimize performance, and integrate UCCX with other Cisco collaboration technologies. This position often requires expertise in Cisco networking, VoIP, and scripting languages like SQL or JavaScript.
San Diego, CA • On-site
$48.75 - $62.25/hr
Full-time
Re-posted 12 days ago
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Recruiting and staffing services
51 - 200 Employees
Dulles, VA, US
2001
