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Cisco Uccx Jobs (NOW HIRING)

ABBTECH

Senior VoIP Engineer

Quantico, VA · On-site

Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...

Bridge Tech

CISCO CUCM 10x Engineer

Charles Town, WV · On-site

Qualifications VMware ESXi Cisco Unified Communication Manager (CUCM) Cisco Unity Connection (CUC) Cisco Unified Contact Center Express (UCCX) Cisco Integrated Management Controller (CIMC) Cisco ...

UCHealth

Voice Engineer

Fort Collins, CO · On-site

$34.62 - $51.93/hr

Design, implement, and optimize Cisco UCCX solutions including call flows, scripts, and reporting. * Perform capacity planning and performance tuning of UCCX and related systems. * Mentor technicians ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

$175K - $195K/yr

Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement nextgeneration voice system technologies and support firstarticle engineering. * Participate ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement nextgeneration voice system technologies and support firstarticle engineering. * Participate ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next‑generation voice system technologies and support first‑article engineering.

BOLD Business

Cisco UC Voice Engineer

Cisco UC Voice Engineer BOLD Business 3 months ago Remote Full Time Intermediate or Experienced ... Perform upgrades of CUCM, UCCX, and CUC from version 12.5 to 15.4 * Execute VMware ESXi upgrades ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). * Implement next-generation voice system technologies and support first-article engineering.

OSC Edge

Senior Voip Engineer

Quantico, VA · On-site

Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...

OSC Global

Senior VoIP Engineer

Quantico, VA · On-site

Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...

Ryde Technologies, LLC

Senior VOIP Engineer

Quantico, VA · On-site

$112K - $154K/yr

Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...

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Cisco Uccx information

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$46.5K

$113.8K

$181K

How much do cisco uccx jobs pay per year?

As of Sep 15, 2026, the average yearly pay for cisco uccx in the United States is $113,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $144,000.00 per year, depending on experience, location, and employer.

What is a Cisco UCCX?

A Cisco UCCX job involves designing, implementing, and maintaining Cisco Unified Contact Center Express (UCCX) solutions. Professionals in this role configure call routing, IVR scripts, and reporting tools to enhance customer service operations. They also troubleshoot system issues, optimize performance, and integrate UCCX with other Cisco collaboration technologies. This position often requires expertise in Cisco networking, VoIP, and scripting languages like SQL or JavaScript.

What are the typical responsibilities of a Cisco UCCX specialist?

As a Cisco UCCX specialist, your daily responsibilities often include designing, implementing, and maintaining Cisco UCCX solutions for contact centers. You may be tasked with developing custom scripts to automate call flows, troubleshooting system issues, and supporting software integrations with other platforms like CRM systems. Collaboration is frequent—expect to work closely with network engineers, support teams, and end users to ensure smooth operations and resolve technical challenges. Many roles also involve providing training to staff and documenting system configurations for ongoing support and compliance. This variety allows for continual skill development and offers clear pathways to more advanced roles within IT infrastructure and unified communications.

What are the key skills and qualifications needed to thrive in the Cisco UCCX position, and why are they important?

To thrive as a Cisco UCCX professional, you need expertise in IP telephony, contact center technologies, and network troubleshooting, often backed by a degree in IT or computer science and relevant Cisco certifications like CCNA Collaboration or CCNP Collaboration. Proficiency in using Cisco Unified Contact Center Express (UCCX), scripting in JavaScript or XML, and working with tools like Cisco CUCM and Finesse is essential. Excellent problem-solving, communication, and teamwork skills help you collaborate effectively with cross-functional teams and end users. These skills ensure the reliable operation, customization, and optimization of complex contact center environments critical to organizational success.

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Cisco Uccx jobs near you
Infographic showing various Cisco Uccx job openings in the United States as of September 2026, with employment types broken down into 91% Full Time, 2% Part Time, and 7% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $113,793 per year, or $54.7 per hour.

Senior VoIP Engineer

Quantico, VA • On-site

ABBTECH
Internet and IT • 51 - 200 employees
Learn more about ABBTECHexternal

Full-time

Re-posted 6 days ago

Job description

Senior VoIP Engineer
Location- Quantico, Va
Clearance- Secret but must be eligible for a TS/SCI
Salary- 170k/yr-190k/yr
The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions.
This program requires US Citizenship
As a Senior VoIP Engineer, the individual will oversee and manage all components of the Cisco Unified Communication Manager cluster. In this role, the Engineer will monitor and control the performance and status of voice and video resources across multiple enclaves and locations utilizing software and hardware tools. In addition, the individual will work to ensure all voice applicable STIGs and vulnerabilities are resolved or mitigated in a timely manner.
This full-time position requires a physical presence at the worksite.
Responsibilities:
  • Performs testing, provision, operations and emergency responses for voice network operations
  • Designs, configures, and installs VoIP hardware/software replacements and upgrades
  • Develops and maintains all VoIP documentation (drawings, cut sheets, configurations, and deployment plans)
  • Identifies and diagnoses problems and factors affecting voice services
  • Provides day-to-day subject matter expert support for RKB tenant agencies
  • Troubleshoots voice related issues and outages, which may occur during non-core hours
  • Works with vendors in support of the ITCSU
  • Performs preventative maintenance services on all devices within the VoIP area of responsibility
  • Maintains a current understanding of emerging technologies and trends in voice and video services
  • Performs other tasks as required by OSC and the Government contracting office

Required Qualifications/Education and Experience:
  • Must have and maintain a Secret personnel clearance and must be eligible for a TS/SCI
  • High School diploma or equivalent
  • Five (5) or more years of experience designing, building, and/or maintaining communications systems with minimum of three (3) years of experience with CISCO Unified Communications Manager (CUCM) Version 10.5 or newer
  • Cisco Certified Network Professional (CCNP) Collaboration or successful completion of the CLCOR exam
  • Prior experience with Cisco Unity, Cisco Presences, Cisco Emergency Responder
  • Knowledge of Cisco UCCX
  • Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider
  • Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and devices
  • Must be DoD 8570 certified at the IAT-II / IAM-II level. Please refer to the website: https://public.cyber.mil/cw/cwmp/dod-approved-8570-baseline-certifications/

Preferred Qualifications/Education and Experience.
  • Bachelor's degree

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veteran
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About ABBTECH

Sourced by ZipRecruiter

ABBTECH is a notable company recognized in the industry of staffing and workforce solutions, located in Sterling, VA, US. Its operations are directed from its official website, abbtech.com. The company was founded in 1992, and since then it's been offering services including staffing services, IT Solutions, and technical services, thus making a significant contribution to the staffing industry. ABBTECH’s mission is to accomplish the staffing goals of its customers while striving for a common success. While the company has got numerous honors, it’s an especially proud achievement for ABBTECH to be the largest woman-owned staffing firm in the US.

Industry

Internet and it

Company size

51 - 200 Employees

Headquarters location

Sterling, VA, US

Year founded

1992

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