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Cisco Uccx Jobs (NOW HIRING)

3B Staffing LLC

Cisco AV/VC technician

Harrisburg, PA · On-site

Writes, maintains, and supports coded scripts for Cisco UCCX to automate IT operations and support multiple Help Desk call flows. * Configures, maintains, and supports the Enterprise Fax Server ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

What will you do? • Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). • Implement next generation voice system technologies and support first article ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · Hybrid

What will you do? • Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). • Implement next generation voice system technologies and support first article ...

360 IT Professionals

Network Architect

Tallahassee, FL

$61.50 - $82.50/hr

Regulation Software, and Microsoft Dynamics Working experience implementing and supporting the following: o Microsoft SCCM 2012 o Microsoft Lync 2013 o Cisco UCM o Cisco UCCX o Unity Connection o ...

nfrastructure

Cisco VoIP Technician

Albany, NY · On-site

Cisco UCCX; Cisco VoIP; Cisco Agent Desktop; UCS servers; CUCM; Unity Connection; SIP Gateways; Cisco-based routing; switching; wireless and ACE cluster environment Additional Information About ...

nfrastructure

Cisco VoIP Technician

Albany, NY · On-site

Cisco UCCX; Cisco VoIP; Cisco Agent Desktop; UCS servers; CUCM; Unity Connection; SIP Gateways; Cisco-based routing; switching; wireless and ACE cluster environment Additional Information About ...

ABBTECH

Senior VoIP Engineer

Quantico, VA · On-site

Knowledge of Cisco UCCX * Prior experience with dynamic and static IPv4 routing and integrating with an external SIP provider * Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and ...

Bridge Tech

CISCO CUCM 10x Engineer

Charles Town, WV · On-site

Qualifications VMware ESXi Cisco Unified Communication Manager (CUCM) Cisco Unity Connection (CUC) Cisco Unified Contact Center Express (UCCX) Cisco Integrated Management Controller (CIMC) Cisco ...

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Cisco Uccx information

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$46.5K

$113.8K

$181K

How much do cisco uccx jobs pay per year?

As of Aug 10, 2026, the average yearly pay for cisco uccx in the United States is $113,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $144,000.00 per year, depending on experience, location, and employer.

What are the typical responsibilities of a Cisco UCCX specialist?

As a Cisco UCCX specialist, your daily responsibilities often include designing, implementing, and maintaining Cisco UCCX solutions for contact centers. You may be tasked with developing custom scripts to automate call flows, troubleshooting system issues, and supporting software integrations with other platforms like CRM systems. Collaboration is frequent—expect to work closely with network engineers, support teams, and end users to ensure smooth operations and resolve technical challenges. Many roles also involve providing training to staff and documenting system configurations for ongoing support and compliance. This variety allows for continual skill development and offers clear pathways to more advanced roles within IT infrastructure and unified communications.

What are the key skills and qualifications needed to thrive in the Cisco UCCX position, and why are they important?

To thrive as a Cisco UCCX professional, you need expertise in IP telephony, contact center technologies, and network troubleshooting, often backed by a degree in IT or computer science and relevant Cisco certifications like CCNA Collaboration or CCNP Collaboration. Proficiency in using Cisco Unified Contact Center Express (UCCX), scripting in JavaScript or XML, and working with tools like Cisco CUCM and Finesse is essential. Excellent problem-solving, communication, and teamwork skills help you collaborate effectively with cross-functional teams and end users. These skills ensure the reliable operation, customization, and optimization of complex contact center environments critical to organizational success.

What is a Cisco UCCX?

A Cisco UCCX job involves designing, implementing, and maintaining Cisco Unified Contact Center Express (UCCX) solutions. Professionals in this role configure call routing, IVR scripts, and reporting tools to enhance customer service operations. They also troubleshoot system issues, optimize performance, and integrate UCCX with other Cisco collaboration technologies. This position often requires expertise in Cisco networking, VoIP, and scripting languages like SQL or JavaScript.

More about Cisco Uccx jobs
What cities are hiring for Cisco Uccx jobs? Cities with the most Cisco Uccx job openings:
What are the most commonly searched types of Cisco Uccx jobs? The most popular types of Cisco Uccx jobs are:
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Cisco Uccx jobs near you
Infographic showing various Cisco Uccx job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 1% Part Time, and 10% Contract. Highlights an 84% Physical, 6% Hybrid, and 10% Remote job distribution, with an average salary of $113,793 per year, or $54.7 per hour.

Cisco AV/VC technician

3B Staffing LLC

Harrisburg, PA

Full-time

Posted 6 days ago

Job description

User Collaboration Specialist (Cisco AV/VC) Responsibilities for the User Collaboration Specialist (Cisco AV/VC) include:
  • Designs, plans, installs, configures, maintains, and supports all hardware related to Analog and IP Telephony (IPT) and Cisco Voice Gateways.
  • Designs, installs, configures, and maintains a broad range of AV/VC system software and hardware, including but not limited to Webex Boards/Room Kits, VC codecs, and AMX control systems.
  • Designs, plans, installs, configures, maintains, and supports all software related to Analog and IP Telephony.
  • Analyzes all aspects of the AV systems, including the video conference solution, and designs changes to ensure customer needs are met immediately and in anticipation of future needs.
  • Writes, maintains, and supports coded scripts for Cisco UCCX to automate IT operations and support multiple Help Desk call flows.
  • Configures, maintains, and supports the Enterprise Fax Server solution and its interaction with the IPT infrastructure.
  • Configures, maintains, and supports the interaction between the IPT infrastructure and the proprietary security camera/door buzzer systems.
  • Utilizes the current IT application to accept, respond to, and track the resolution of trouble tickets.
  • Communicates with 3rd party vendors and telco carriers as necessary to facilitate support and changes to telecommunications services.
  • Provides end-user training regarding the operation of all AV, VC, and enterprise phone systems and architecture.
  • Fully administers and supports the Webex-hosted service and on-premises infrastructure by maintaining user accounts, training new users, and remaining current on the capabilities of Webex.
Required experience for the User Collaboration Specialist (Cisco AV/VC) include:
  • Experience with Cisco Enterprise Phone system required.
  • Experience supporting Analog, IP Telephony (IPT) and Cisco Gateways
  • Experience designing, installing, configuring and maintaining AV/VC software and hardware including Webex Boards/Room Kits, VC codecs, and AMX control systems
  • Experience writing and maintaining coded scripts for Cisco UCCX

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