ZipRecruiter

Log In

2

Remote Cisco Uccx Jobs (NOW HIRING)

World Wide Technology

Domain Architect - Contact Center

$110K - $160K/yr

... UCCX). * Cisco ICM, CVP, CVP Unified Call Studio, CUIC, and Finesse. * Outbound option and Contact ... LI-Remote Why WWT At World Wide Technology, we work together to make a new world happen. Our ...

All JobsCisco Uccx JobsRemote Cisco Uccx Jobs

Remote Cisco Uccx information

See salary details

$46.5K

$113.8K

$181K

How much do remote cisco uccx jobs pay per year?

As of Jun 14, 2026, the average yearly pay for remote cisco uccx in the United States is $113,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $144,000.00 per year, depending on experience, location, and employer.

How does working remotely as a Cisco UCCX engineer impact collaboration with on-site teams, and what tools are commonly used to stay connected?

Working remotely as a Cisco UCCX engineer often means collaborating with on-site IT teams, contact center supervisors, and other stakeholders across different locations. To maintain seamless communication and project alignment, engineers typically use collaboration tools such as Cisco Webex, Microsoft Teams, and secure remote desktop solutions. Frequent virtual meetings, clear documentation, and proactive status updates are essential for addressing configuration changes, troubleshooting, and system upgrades. This remote structure allows for flexibility but requires strong self-management and communication skills to ensure the success of contact center operations.

What are the key skills and qualifications needed to thrive as a Remote Cisco UCCX Specialist, and why are they important?

To thrive as a Remote Cisco UCCX Specialist, you need deep knowledge of Cisco Unified Contact Center Express (UCCX), call center operations, and strong troubleshooting abilities, often supported by certifications like Cisco CCNA or CCNP Collaboration. Proficiency with Cisco UCCX scripting, Finesse, CUCM, and related telephony tools is essential. Outstanding problem-solving, communication, and independent time management skills help you deliver effective remote support and collaborate across teams. These competencies ensure seamless contact center operations, rapid issue resolution, and high client satisfaction in a remote environment.

What is the difference between Remote Cisco Uccx vs Remote Cisco Call Center Engineer?

AspectRemote Cisco UccxRemote Cisco Call Center Engineer
CertificationsCisco CCNA, CCNP, UCCX certificationsCisco CCNA, CCNP, UCCX certifications
Work EnvironmentContact centers, technical support teamsContact centers, technical support teams
Job FocusImplementing and maintaining Cisco UCCX solutionsDesigning, deploying, and troubleshooting Cisco contact center systems

Both roles require Cisco certifications and work in contact center environments. The Remote Cisco Uccx role primarily focuses on managing and supporting Cisco UCCX platforms, while the Remote Cisco Call Center Engineer has a broader scope, including designing and troubleshooting entire contact center systems. The main difference lies in the depth of system design versus platform support.

What is a Remote Cisco UCCX specialist?

A Remote Cisco UCCX specialist is an IT professional who manages, configures, and supports Cisco Unified Contact Center Express (UCCX) systems from a remote location. UCCX is Cisco's solution for providing customer contact center services, and specialists ensure these systems run smoothly, handle troubleshooting, and implement new features as needed. Their work often includes scripting call flows, integrating UCCX with other communication platforms, and providing support to end users and administrators. Remote specialists use secure connections to access client systems and resolve issues without being physically present onsite.
More about Remote Cisco Uccx jobs
What cities are hiring for Remote Cisco Uccx jobs? Cities with the most Remote Cisco Uccx job openings:
What are the most commonly searched types of Cisco Uccx jobs? The most popular types of Cisco Uccx jobs are:
What states have the most Remote Cisco Uccx jobs? States with the most job openings for Remote Cisco Uccx jobs include:
What job categories do people searching Remote Cisco Uccx jobs look for? The top searched job categories for Remote Cisco Uccx jobs are:
Remote Cisco Uccx jobs near you
Infographic showing various Remote Cisco Uccx job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 85% Physical, 7% Hybrid, and 8% Remote job distribution, with an average salary of $113,793 per year, or $54.7 per hour.
Cisco/Calabrio Manager (Remote)

Cisco/Calabrio Manager (Remote)

Cognizant Technology Solutions

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Cognizant rating

7.5

Company rating: 7.5 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

37th of 57 rated business consultants

Job description

Cisco/Calabrio Manager (Remote)
Role Summary
The Cisco/Calabrio Tech Lead / Manager will serve as the primary onshore owner for a mature, business-critical contact center platform. The role focuses on platform stability, incident management, integration oversight, API support, release coordination, and cross-functional communication. This leader will work closely with offshore engineering teams, business stakeholders, and vendor partners to ensure seamless operations and continuous improvement.
Key Responsibilities
Platform Ownership - Serve as the senior technical team leader for Cisco Contact Center and Calabrio WFM/Analytics environments, ensuring uptime, performance, and operational integrity.
System & API Support - Troubleshoot, maintain, and enhance integrations, data flows, and APIs connected to the Cisco/Calabrio ecosystem.
Incident Management - Lead high-priority incident resolution, root-cause analysis, and communication with business and IT stakeholders.
Offshore Coordination - Direct daily work intake, backlog grooming, and technical guidance for offshore development and support teams.
Status Reporting - Provide clear, timely updates on incidents, enhancements, risks, and platform health to leadership and business partners.
Release & Change Management - Oversee deployments, configuration updates, and controlled changes across environments.
Operational Coverage - Participate in periodic weekend, after-hours, and second-shift support rotations to ensure 24x7 continuity.
Vendor & Stakeholder Engagement - Collaborate with Cisco, Calabrio, and third-party vendors for escalations, patches, and roadmap alignment.
Documentation & Governance - Maintain accurate technical documentation, SOPs, and architectural diagrams.
Required Skills & Experience
Cisco Contact Center Expertise - Strong hands-on experience with Cisco UCCE/UCCX, CVP, Finesse, SIP, call routing, and IVR flows.
Calabrio Proficiency - Working knowledge of Calabrio WFM, QM, Analytics, reporting, and integrations.
API & Integration Skills - Experience supporting REST/SOAP APIs, middleware, data pipelines, and custom connectors.
Technical Leadership - Ability to guide offshore teams, review technical work, and enforce engineering standards.
Operational Excellence - Strong troubleshooting, monitoring, and incident-response capabilities.
Communication & Stakeholder Management - Clear communicator with the ability to translate technical issues into business-friendly language.
Shift Flexibility - Willingness to support weekend and second-shift coverage as part of a rotation.
Preferred Qualifications
Calabrio Certification or hands-on implementation experience.
Cisco CCNP/CCIE Collaboration or equivalent experience.
Experience with cloud contact center migrations, hybrid architectures, or modernization initiatives.
Familiarity with ITIL, Agile, and DevOps practices.
Salary and Other Compensation:
Applications will be accepted until 06/19/2026.
The annual salary for this position is between $ 100,000- $ 150,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
#LI-CN1
IND123
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

What Cognizant employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply