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Remote Cisco Uccx Jobs (NOW HIRING)

World Wide Technology

Domain Architect - Contact Center

$110K - $160K/yr

... UCCX). * Cisco ICM, CVP, CVP Unified Call Studio, CUIC, and Finesse. * Outbound option and Contact ... LI-Remote Why WWT At World Wide Technology, we work together to make a new world happen. Our ...

Razor Talent

Acqueon Dialer Product Owner

Remote Company: Razor Talent (Client: Healthcare Client) Overview As a Technical Product Owner (TPO ... Familiarity with contact center platforms (Genesys, Cisco UCCE/UCCX, or Five9). - Agile Product ...

All JobsRemote Cisco Uccx Jobs

Remote Cisco Uccx information

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$46.5K

$113.8K

$181K

How much do remote cisco uccx jobs pay per year?

As of Jul 6, 2026, the average yearly pay for remote cisco uccx in the United States is $113,793.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $144,000.00 per year, depending on experience, location, and employer.

How does working remotely as a Cisco UCCX engineer impact collaboration with on-site teams, and what tools are commonly used to stay connected?

Working remotely as a Cisco UCCX engineer often means collaborating with on-site IT teams, contact center supervisors, and other stakeholders across different locations. To maintain seamless communication and project alignment, engineers typically use collaboration tools such as Cisco Webex, Microsoft Teams, and secure remote desktop solutions. Frequent virtual meetings, clear documentation, and proactive status updates are essential for addressing configuration changes, troubleshooting, and system upgrades. This remote structure allows for flexibility but requires strong self-management and communication skills to ensure the success of contact center operations.

What are the key skills and qualifications needed to thrive as a Remote Cisco UCCX Specialist, and why are they important?

To thrive as a Remote Cisco UCCX Specialist, you need deep knowledge of Cisco Unified Contact Center Express (UCCX), call center operations, and strong troubleshooting abilities, often supported by certifications like Cisco CCNA or CCNP Collaboration. Proficiency with Cisco UCCX scripting, Finesse, CUCM, and related telephony tools is essential. Outstanding problem-solving, communication, and independent time management skills help you deliver effective remote support and collaborate across teams. These competencies ensure seamless contact center operations, rapid issue resolution, and high client satisfaction in a remote environment.

What is the difference between Remote Cisco Uccx vs Remote Cisco Call Center Engineer?

AspectRemote Cisco UccxRemote Cisco Call Center Engineer
CertificationsCisco CCNA, CCNP, UCCX certificationsCisco CCNA, CCNP, UCCX certifications
Work EnvironmentContact centers, technical support teamsContact centers, technical support teams
Job FocusImplementing and maintaining Cisco UCCX solutionsDesigning, deploying, and troubleshooting Cisco contact center systems

Both roles require Cisco certifications and work in contact center environments. The Remote Cisco Uccx role primarily focuses on managing and supporting Cisco UCCX platforms, while the Remote Cisco Call Center Engineer has a broader scope, including designing and troubleshooting entire contact center systems. The main difference lies in the depth of system design versus platform support.

What is a Remote Cisco UCCX specialist?

A Remote Cisco UCCX specialist is an IT professional who manages, configures, and supports Cisco Unified Contact Center Express (UCCX) systems from a remote location. UCCX is Cisco's solution for providing customer contact center services, and specialists ensure these systems run smoothly, handle troubleshooting, and implement new features as needed. Their work often includes scripting call flows, integrating UCCX with other communication platforms, and providing support to end users and administrators. Remote specialists use secure connections to access client systems and resolve issues without being physically present onsite.
More about Remote Cisco Uccx jobs
What cities are hiring for Remote Cisco Uccx jobs? Cities with the most Remote Cisco Uccx job openings:
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Remote Cisco Uccx jobs near you
Infographic showing various Remote Cisco Uccx job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 9% Temporary, and 4% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $113,793 per year, or $54.7 per hour.
Senior Network Operations Center (NOC) Engineer | Contact Center (Remote)

Senior Network Operations Center (NOC) Engineer | Contact Center (Remote)

Trace3

Remote

Full-time

Posted 3 days ago

Job description

Job Summary:
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to clients. The Senior NOC Engineer III (Contact Center) is responsible for final technical escalation for complex incidents and chronic problems, executing advanced diagnostics, and mentoring lower tiers while ensuring SLA and MTTR objectives are met.
Responsibilities:
• Act as the final technical escalation for P1/P2 incidents, run the technical bridge to stabilize service, define targeted workarounds, and deliver complete post‑incident remediation plans.
• Lead deep‑dive diagnostics across network, server, storage, virtualization, cloud, and/or backup platforms, correlating logs, traces, packet captures, and platform telemetry to isolate root cause with high confidence.
• Own problem management for chronic issues, producing RCAs and known error records, defining preventative actions, and tracking systemic fixes to closure in ServiceNow.
• Engineer and execute complex/high‑risk changes, including risk/impact analysis, MOP authoring, pre/post validation, and backout plans; improve change success by templating repeatable patterns aligned to CAB policy.
• Elevate monitoring/observability, assist with designing monitoring thresholds, event correlation, custom metrics, and dashboards that reduce alert noise and improve time to detect for critical services.
• Build and harden operational automation (PowerShell/Python/Bash and platform APIs) to accelerate diagnostics, remediation, compliance checks, and recurring maintenance, and package it for safe use by lower tiers.
• Serve as a subject‑matter expert and vendor/TAC coordinator, unblocking complex technical issues and integrating vendor guidance into durable, documented fixes.
• Raise the quality bar for operational content, authoring, and reviewing Tier 1/2‑ready SOPs, runbooks, and KBs; ensure artifacts are updated after incidents and changes and remain audit‑ready in the central repository.
• Uphold ITIL discipline in ServiceNow, maintaining exemplary ticket hygiene, CI relationships, client‑facing communications, and complete Incident/Change/Problem/Knowledge records within a 24x7 model.
• Support 24x7 operation through on‑call participation and after‑hours maintenance/emergency changes to ensure continuity of care.
Qualifications:
Required:
• Extensive hands-on experience supporting Cisco Unified Contact Center Enterprise (UCCE) environments, including ICM scripting, Cisco Voice Portal (CVP/Call Studio), Finesse, CUIC, ECE, CUSP, SIP, IVR, call routing, and Webex Contact Center.
• Extensive experience supporting Cisco Collaboration technologies, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Expressway, Cisco Voice Gateways, Webex Suite, and related voice infrastructure.
• Advanced expertise in SIP, Cisco Unified Border Element (CUBE), and voice gateway configuration within Cisco collaboration environments.
• Experience supporting Tier 3 NOC or Contact Center operations, including ownership of P1/P2 incidents, major incident bridge leadership, and complex cross-domain troubleshooting.
• Strong scripting and automation skills (PowerShell, Python, or Bash), API integrations, and version control.
• Experience with VMware vSphere/ESXi virtualization.
• Excellent written and verbal communication skills, including executive-ready RCAs, technical documentation, SOPs, runbooks, and mentoring Tier 2/3 engineers.
• Understanding of LAN/WAN networking, Quality of Service (QoS), and IP voice performance in enterprise Cisco environments.
Preferred:
• CCNP Collaboration
• Cisco Black Belt UCCX Support – Stage 1 & 2
• Cisco Black Belt Webex Contact Center Support – Stage 1 & 2
Company:
Trace3 is a technology consultancy that provides IT strategies, business transformation solutions, and services for the clients. Founded in 2002, the company is headquartered in Irvine, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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