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Chat Support Jobs in Springfield, MA (NOW HIRING)

PIP

Customer Support Specialist

East Longmeadow, MA · On-site

$21 - $25/hr

Customer Support Specialist Location: East Longmeadow, MA Job Type: Full-Time About Us: We are a fast-paced Commercial Printing company dedicated to delivering high-quality print solutions and ...

Zifty.com

Catering Delivery Driver

Springfield, MA · On-site

Live, dedicated driver support is available to help when you need it, via chat or phone. Choose your deliveries in advance. Zifty deposits earnings into your bank up to 3x per week automatically.

Zifty

Catering Delivery Driver

Longmeadow, MA · On-site

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

iTek People, Inc.

SDET Engineer

Somers, CT · On-site

... Chat channels - Identify testing gaps and recommend solutions - Design, build, and maintain ... Support testing across Java/Node.js backends, APIs, and Conversational AI platforms - Develop ...

Ulta Beauty

Lead Cashier

Holyoke, MA · On-site

$15.75 - $19.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Manchester, CT · On-site

$16.25 - $20/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Holyoke, MA

$15.75 - $19.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Zifty

Catering Delivery Driver

Manchester, CT · On-site

$36/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Ulta Beauty

Lead Cashier

Manchester, CT · On-site

$16.25 - $20/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Holyoke, MA

$15.75 - $19.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Manchester, CT

$16.25 - $20/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Zifty

Catering Delivery Driver

Manchester, CT · On-site

$36/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

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Showing results 41-60

All JobsChat Support JobsChat Support Jobs in Springfield, MA

Chat Support information

See Springfield, MA salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for chat support in Springfield, MA is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate positions that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Springfield, MA? The most popular types of Chat Support jobs in Springfield, MA are:
What are popular job titles related to Chat Support jobs in Springfield, MA? For Chat Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Springfield, MA look for? The top searched job categories for Chat Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Chat Support jobs? Cities near Springfield, MA with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Springfield, MA as of August 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 75% In-person, 5% Hybrid, and 20% Remote job distribution, with an average salary of $53,990 per year, or $26 per hour.

Customer Support Specialist

Monson Savings Bank

Wilbraham, MA • On-site

$18 - $22/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 28 days ago

Job description

Monson Savings Bank is seeking a friendly, professional, and customer-focused Customer Support Specialist to join our Customer Care Center team, working within a call center environment. If you enjoy helping people and providing exceptional service, this is the job for you!
As a Customer Support Specialist, you'll be the first point of telephone contact for customers, providing outstanding support and creating positive experiences. Some responsibilities include:
  • Answering incoming customer calls in a positive, professional, and courteous manner
  • Ensuring a positive customer experience by communicating clearly, verifying caller information, and handling sensitive situations with discretion and care while adhering to bank policies, procedures, and regulatory requirements.
  • Responding to inquiries efficiently; routing calls to various departments or individuals as appropriate
  • Assisting with basic account questions, transactions, and banking services
  • Processing routine requests such as check orders, stop payments, and account updates
  • Providing CD rate information and renewing CD's when appropriate
  • Assisting with debit card inquiries such as travel notifications, ordering replacement cards, and lost/stolen cards; escalating as appropriate.
  • Reviewing online account applications and opening accounts as appropriate
  • Maintaining compliance with banking regulations, policies and procedures
  • Handling sensitive situations with professionalism, patience, and empathy
  • Assisting with various projects and administrative tasks

This Non-Exempt, Full-time position works approximately 37.5 hours per week, within the Bank's standard business hours, including frequent Saturdays. Work location is 100 Post Office Park, Wilbraham, MA. Regular in-office presence is required.
The ideal candidate is a customer-focused individual with
  • High school diploma or equivalent
  • Minimum one year customer service experience
  • Excellent communication, interpersonal and active listening skills
  • Ability to follow scripts and procedures with accuracy and consistency
  • Ability to remain calm, respectful and professional in an occasionally fast-paced environment
  • Strong organizational skills with ability to manage multiple responsibilities
  • Basic computer and keyboard proficiency. Ability to learn and navigate internal operating systems
  • Team-oriented mindset with the ability to work independently
  • A commitment to confidentiality, regulatory compliance, and professional integrity.

Benefits of working for a local community bank include paid time off, 401(k) with company match, suite of insurance benefits including medical, dental and more! This is a great opportunity to join a successful, local bank that has a rich history of investing in employees and local communities for more than 150 years!
Monson Savings Bank is an Equal Opportunity Employer to all protected groups, including protected veterans and individuals with disabilities.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential position functions.
Join our growing and dynamic team! We are a successful community bank dedicated to our customers, associates and communities!
JOB CODE: CCC Specialist 07/10/2026

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