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Chat Support Jobs in Springfield, MA (NOW HIRING)

Checkwriters

Client Support Specialist

Northampton, MA · On-site

$18 - $24.25/hr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast-paced environment where having fun is part of the culture? Do you get excited about helping clients ...

PIP

Client Support Specialist

East Longmeadow, MA · On-site

$21 - $25/hr

Client Support Specialist Location: East Longmeadow, MA Job Type: Full-Time About Us: We are a fast-paced Commercial Printing company dedicated to delivering high-quality print solutions and ...

Ulta Beauty, Inc.

Lead Cashier

Holyoke, MA

$15.75 - $19.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Manchester, CT · On-site

$16.25 - $20/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty

Lead Cashier

Manchester, CT · On-site

$16.25 - $20/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Manchester, CT · On-site

$16.25 - $20/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty, Inc.

Lead Cashier

Holyoke, MA

$15.75 - $19.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Ulta Beauty

Lead Cashier

Holyoke, MA · On-site

$15.75 - $19.25/hr

The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process ...

Zifty

Catering Delivery Driver

West Springfield, MA · On-site

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty

Catering Delivery Driver

Longmeadow, MA

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty

Catering Delivery Driver

West Springfield, MA

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

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All JobsChat Support JobsChat Support Jobs in Springfield, MA

Chat Support information

See Springfield, MA salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of May 31, 2026, the average hourly pay for chat support in Springfield, MA is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the most commonly searched types of Chat Support jobs in Springfield, MA? The most popular types of Chat Support jobs in Springfield, MA are:
What are popular job titles related to Chat Support jobs in Springfield, MA? For Chat Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Springfield, MA look for? The top searched job categories for Chat Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Chat Support jobs? Cities near Springfield, MA with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Springfield, MA as of May 2026, with employment types broken down into 2% As Needed, 91% Full Time, 2% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,990 per year, or $26 per hour.
Temperature check/Yard Support

Temperature check/Yard Support

Ryder System, Inc.

Bloomfield, CT • On-site

$18.75 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Ryder rating

7.1

Company rating: 7.1 out of 10

Based on 491 frontline employees who took The Breakroom Quiz

186th of 336 rated logistics

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here.
Job Description:
MOVE YOUR CAREER FORWARD WITH RYDER!
Be a vital player for one of the largest and most recognizable names in
Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!
Summary
Position is typically dedicated to a Temperature Check/Yard support position who exhibits exemplary dispatch skills within an account or location, with the intent to take on more responsibility. The incumbent ensures that productivity and operational goals are met in order to deliver customer satisfaction. Individual will be working in a dynamic environment that focuses on delivering continuous measurable improvement to the customer.
Essential Functions
  • Use a templet on excel spreadsheet
  • TEMP CHECK
  • Walk and or drive the yard and record the temperatures of trailers, also record spot numbers, set temperature and actual running temperatures.
  • Email spreadsheet to the office for Manager to look over, confirm and verify, then send out to our customer.
  • Temp check is sent out every two hours.
  • YARD CHECK
  • Use a templet on excel spreadsheet
  • Consists of checking two areas onsite, 100s & 300s
  • Check each trailer in these areas with a seal and running.
  • Record trailer#, spot# and fuel level.
  • Once completed email into dispatch to a manager
  • This check is sent in every 6 hours
  • BOTH POSITIONS REQUIRE CANIDATE TO CALL INTO THE OFFICE IF THERE ARE ANY ISSUES WITH THE TRAILERS SET TEMP, ANY ALARMS THE UNIT HAS OR FUEL ISSUES

Additional Responsibilities
  • Performs other duties as assigned.

Skills and Abilities
  • OtherExcellent oral and written communication and follow up skills
  • OtherAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
  • OtherAbility to work independently and as member of a team
  • OtherFlexibility to operate and self-driven to excel in a fast-paced environment
  • OtherCapable of multi-tasking, highly organized with strong time management skills
  • OtherDetail oriented with excellent follow-up practices
  • Knowledge in transportation environment, (i.e.: Shipping, receiving and inventory management, distribution or dispatch) advanced preferred
  • Knowledge of warehouse and or software applications, routing and dispatch software systems advanced preferred
  • Proficiency in Microsoft Office intermediate preferred

Qualifications
  • H.S. diploma/GED required High School Diploma or equivalent
  • Two (2) years or more Experience with DOT, and driver routing with minimum of 2 years experience in Logistics and/or Transportation preferred
  • Knowledge in transportation environment, (i.e.: Shipping, receiving and inventory management, distribution or dispatch) advanced preferred
  • Knowledge of warehouse and or software applications, routing and dispatch software systems advanced preferred
  • Proficiency in Microsoft Office intermediate preferred

Travel
DOT Regulated
None
#FB
#INDexempt
#LI-RF
Job Category
Transportation
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Hourly
Minimum Pay Range:
19
Maximum Pay Range:
20
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here.

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