ZipRecruiter

Log In

2

Remote Live Chat Operator Jobs in Springfield, MA

The Hartford

AVP, Software Engineering Lead

Hartford, CT · On-site +1

$255K/yr

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office ... Ensure alignment with the Enterprise AI Operating Model, risk tiering, and approval processes.

Generac

Senior Controls Engineer

Hartford, CT · On-site +1

$115K - $155K/yr

... live customer systems, and requires strong accountability, technical depth, and comfort operating ... Lead onsite and remote startup and commissioning activities, including development and execution of ...

next page

Showing results 1-20

All JobsRemote Live Chat Operator JobsRemote Live Chat Operator Jobs in Springfield, MA

Remote Live Chat Operator information

See Springfield, MA salary details

$6

$24

$55

How much do remote live chat operator jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for remote live chat operator in Springfield, MA is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.85 and $27.52 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Live Chat Operator?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive in the Remote Live Chat Operator position, and why are they important?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What is a Remote Live Chat Operator job?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

What are popular job titles related to Remote Live Chat Operator jobs in Springfield, MA? For Remote Live Chat Operator jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Remote Live Chat Operator jobs in Springfield, MA look for? The top searched job categories for Remote Live Chat Operator jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Remote Live Chat Operator jobs? Cities near Springfield, MA with the most Remote Live Chat Operator job openings:
Remote Live Chat Operator jobs near you

Inside Sales Representative

Hayes Handpiece Franchises, Inc.

Hartford, CT • Remote

$45K - $65K/yr

Full-time

Posted 19 days ago

Job description

Location: US Remote

JOB OVERVIEW:

This position is responsible for making outbound telephone calls and receiving and handling telephone calls and live chats from customers contacting Hayes/Henry Schein to place repair shipments (EMRs/Mailer Kits) and product orders, inquire about products, and assist with related issues. This position suggests products to our customers to purchase and emphasizes promotional items. In addition, handling customer complaints, and coordinating with Customer Service on product returns, re-orders, and credit issues. This position consults with managers to obtain approval on overriding product pricing, and to review restrictions on product shortages.

KEY RESPONSIBILITIES:

  • Receives and handles telephone calls from customers calling to place repair orders & product orders, inquire about products, and assists with other related questions
  • Engages with customers and responds to inquiries via live chat
  • Suggests related products (cross-selling) or upgraded products (up-selling) to the customer to purchase.
  • Informs customers of promotional items and manufacturer's specials, utilizing consultative sales techniques.
  • Engaging with non-active customers in attempt to regain business
  • Forwards elevated calls to management, including competitor price matching issues, which fall below guidelines.
  • Attends monthly team meetings and completes all compliance training.
  • Remains current in product knowledge, selling best practices, and industry trends.
  • Assists internal and external customers, navigate Hayes / Henry Schein and find solutions to various problems.
  • Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

SPECIFIC KNOWLEDGE & SKILLS:

  • Ability to work with and establish relationships and negotiate
  • Ability to answer a high volume of incoming calls
  • Ability to make a high volume of outbound telephone calls
  • Able to learn applicable computer systems (NetSuite, AS-400, live chat platform, Salesforce, Siebel, Workday etc.)
  • Work independently with limited supervision
  • Communicates effectively with management.

GENERAL SKILLS & COMPETENCIES:

  • Very good time management skills and the ability to prioritize work and meet deadlines
  • Very good attention to detail and accuracy
  • Customer service oriented and ability to work with complex issues
  • Ability to plan and arrange activities
  • Very good interpersonal communication skills
  • Very good written and verbal communication skills
  • Ability to maintain confidential and highly sensitive information
  • Ability to work in a team environment
  • Ability to multi-task
  • Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE:

Typically, 0-2 years of related experience

PREFERRED EDUCATION:

Typicaly High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.


Hayes Handpiece Franchises Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.