Remote Live Chat Operator Jobs in Springfield, MA

Location: Remote, USA (or Hybrid if located in the Greater Hartford, CT area)

Job Description

This role is responsible for the end-to-end development and management of OEM alliances, including identification of target markets, alliance origination, onboarding, and long-term partner growth. The position supports the expansion of HSB's OEM Risk Solutions by developing data-driven, technology-enabled risk transfer offerings, with a focus on priority growth sectors such as energy, data centers, critical infrastructure, and industrial equipment ecosystems.

Education and Experience

• Bachelor's Degree required, preferably in Engineering, Finance, Economics, Risk Management or a related technical or commercial discipline.
• 10+ years of experience in business development, strategic alliance development, solution sales or related commercial roles.
• 5+ years of experience working with or within OEM or equipment service organizations, preferably industrial OEMs or technology-enabled equipment and service providers with focus on IoT, connected equipment, digital service platforms, warranty models, or equipment lifecycle solutions.
• 5+ years managing complex B2B client relationships, including senior stakeholder engagement, cross-functional buying centers, and multi-party solution development.
• Preferred experience developing or commercializing new offerings involving risk transfer, warranty, service contracts, performance guarantees, or complex financial and contractual risk transfer structures.

Knowledge and Skills

• Strategic understanding of how financial and risk-transfer solutions can support OEM digital service models, data monetization, and technology-enabled growth.
• Working knowledge of energy, data center, and adjacent critical infrastructure sectors, including how OEMs, service providers, operators, and financial stakeholders evaluate equipment uptime, efficiency, reliability, and risk mitigation.
• Strong consultative selling and business development capabilities.
• Ability to communicate complex value propositions to technical and executive stakeholders.
• Commercial acumen and comfort operating in ambiguous but innovative environments.
• Strong internal stakeholder management and cross-functional leadership skills.

• Entrepreneurial mindset with high ownership and resilience.

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.  

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.