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Chat Support Jobs in Springfield, MA (NOW HIRING)

Maggie s Management Group LLC

support

Manchester, CT · On-site

$15/hr

Our Maggie McFly's ® team is dedicated to making every guests' experience as memorable and enjoyable as possible. However, this isn't possible without our hard-working, dedicated team of ...

Maggie s Management Group LLC

support

Glastonbury, CT · On-site

$15/hr

Our Maggie McFly's ® team is dedicated to making every guests' experience as memorable and enjoyable as possible. However, this isn't possible without our hard-working, dedicated team of ...

Harc Inc

Connection & Support Specialist

Hartford, CT · On-site

$24/hr

Senior Director, Remote Supports or his/her designee About Harc Harc provides support for a lifetime to individuals with intellectual and related disabilities and their families, so they may enjoy ...

Harc Inc

Connection & Support Specialist

Hartford, CT · On-site

$24/hr

Senior Director, Remote Supports or his/her designee About Harc Harc provides support for a lifetime to individuals with intellectual and related disabilities and their families, so they may enjoy ...

Veterans Inc.

Veteran Support Specialist

Springfield, MA · On-site

$28.84/hr

We are seeking to fill the Suicide Prevention Grant Program (SPGP) Veteran Support Specialist position and add valuable members to our team to accomplish our mission! This position is part of the ...

Ryder

Temperature check/Yard Support

Bloomfield, CT · On-site

$18.75 - $22.25/hr

Summary Position is typically dedicated to a Temperature Check/Yard support position who exhibits ... through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online ...

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All JobsChat Support JobsChat Support Jobs in Springfield, MA

Chat Support information

See Springfield, MA salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of May 31, 2026, the average hourly pay for chat support in Springfield, MA is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the most commonly searched types of Chat Support jobs in Springfield, MA? The most popular types of Chat Support jobs in Springfield, MA are:
What are popular job titles related to Chat Support jobs in Springfield, MA? For Chat Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Chat Support jobs in Springfield, MA look for? The top searched job categories for Chat Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Chat Support jobs? Cities near Springfield, MA with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Springfield, MA as of May 2026, with employment types broken down into 2% As Needed, 91% Full Time, 2% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,990 per year, or $26 per hour.

support

Maggie s Management Group LLC

Manchester, CT • On-site

$15/hr

Full-time, Part-time

Posted 20 days ago

Job description

Job Description

Our Maggie McFly’s® team is dedicated to making every guests' experience as memorable and enjoyable as possible. However, this isn't possible without our hard-working, dedicated team of knowledgeable, friendly, and career-driven professionals who go the extra distance for each and every guest who walks through our doors.

Maggie McFly’s® team members enjoy a fun, upbeat, and contemporary work atmosphere where unique and outgoing personalities are not only appreciated but sought-after.

Maggie McFly's® is a growing concept with our 5 locations in Connecticut and two locations in Virginia; Virginia Beach and Springfield, and our newest location in Albany, New York.

We are looking for great people to grow with the brand. We have a passion for making our guests fresh, delicious, and locally sourced dishes and drinks while relaxing in a beautiful atmosphere.

Interested in becoming a part of our ever-growing brand? We would love to have you!

Part-time

Weekend and Sunday Availability Required

We Offer Competitive Benefits and Perks!!!

We are actively seeking motivated individuals on a full-time and part-time basis, who have the drive and desire to succeed in a team environment to join us while delivering exceptional customer service. Through it all, your ability to form a trusted bond, listen attentively, be innovative, provide individualized solutions and satisfy our customer's ever-changing needs will make you successful in any role!

Job Types: Part-time

Pay: From $15 per hour + Tips

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