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Chat Support Jobs in Springfield, MA (NOW HIRING)

Career Soft Solutions Inc

SDET

East Hartford, CT · On-site

$49.75 - $64/hr

Hartford, CT (Onsite) Client is seeking a hands-on Software Development Engineer in Test (SDET) to support Client''''s Conversational AI platform across Voice and Chat channels. The candidate will be ...

Maggie s Management Group LLC

support

Manchester, CT · On-site

$15/hr

Our Maggie McFly's ® team is dedicated to making every guests' experience as memorable and enjoyable as possible. However, this isn't possible without our hard-working, dedicated team of ...

Maggie s Management Group LLC

support

Glastonbury, CT · On-site

$15/hr

Our Maggie McFly's ® team is dedicated to making every guests' experience as memorable and enjoyable as possible. However, this isn't possible without our hard-working, dedicated team of ...

Kelly Services

Customer Support

Windsor Locks, CT · On-site

$16.50 - $21.25/hr

Customer Support as a Retail Pricing Coordinator- We are looking for a highly organized and detail-oriented Representative to support the Merchandising team within a fast-paced wholesale grocery ...

PLEASANT VIEW FARMS INC

Customer Support

Somers, CT · On-site

$18 - $22/hr

Position Overview We are seeking a reliable, customer-oriented Farm Customer Support to support both our feed store and hay deliveries. This hybrid role balances physical outdoor tasks (like loading ...

PLEASANT VIEW FARMS INC

Customer Support

Somers, CT · On-site

$18 - $22/hr

Position Overview We are seeking a reliable, customer-oriented Farm Customer Support to support both our feed store and hay deliveries. This hybrid role balances physical outdoor tasks (like loading ...

Harc Inc

Connection & Support Specialist

Hartford, CT · On-site

$24/hr

Senior Director, Remote Supports or his/her designee About Harc Harc provides support for a lifetime to individuals with intellectual and related disabilities and their families, so they may enjoy ...

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Showing results 21-40

All JobsChat Support JobsChat Support Jobs in Springfield, MA

Chat Support information

See Springfield, MA salary details

$14

$25

$44

How much do chat support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for chat support in Springfield, MA is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $28.27 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Springfield, MA?

The most popular types of Chat Support jobs in Springfield, MA are:

What are popular job titles related to Chat Support jobs in Springfield, MA?

For Chat Support jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Springfield, MA look for?

The top searched job categories for Chat Support jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Chat Support jobs?

Cities near Springfield, MA with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $53,990 per year, or $26 per hour.

IT Support Professional: Information Technology- 7165

CHR

Windsor, CT • On-site

$21.50 - $29.25/hr

Full-time

Retirement, PTO

Posted 19 days ago

Job description

A career can mean different things at different workplaces. Apply now to see what it means to us and what it's like to work somewhere your voice is heard, your wellness is a priority, and your success matters.
JOB TITLE: Information Technology Support Professional
EMPLOYMENT TYPE: Full-time, 40 hours/wk
SCHEDULED HOURS: Monday-Friday, 8:00AM-4:30PM
PROGRAM/LOCATION: Information Technology, Windsor, CT
PC#: 2735
ABOUT THE POSITION:
To provide a point of contact for end users to receive a high level of support and maintenance within the organization's desktop computing environment. This includes supporting M365, software application support as well as installing, diagnosing, repairing, maintaining and upgrading all PC hardware, network and voice equipment to ensure optimal performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.
By:
  • Professionally and positively support all facets of CHR IT Systems across multiple
  • Maintain High-level knowledge of commonly used software, hardware and
  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
  • Handle business-critical IT tasks and system improvements
  • Research and evaluate emerging technologies, hardware, and software

DUTIES & RESPONSIBILITIES:
  • Provide first- and second-level technical support to employees through phone, email, chat, and in-person assistance.
  • Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues.
  • Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other IT equipment.
  • Create, configure, and manage user accounts, passwords, permissions, and access to applications and systems.
  • Support Microsoft Windows, Microsoft 365, collaboration tools, and other business applications.
  • Assist with network connectivity, Wi-Fi, VPN, printers, and other infrastructure-related issues.
  • Manage and document support requests using a ticketing/help desk system.
  • Escalate complex technical issues to appropriate IT personnel or vendors when necessary.
  • Maintain accurate documentation of IT procedures, configurations, inventory, and troubleshooting solutions.
  • Assist with software deployments, system upgrades, hardware refreshes, and IT projects.
  • Monitor and follow established cybersecurity, data protection, access control, and IT security policies.
  • Provide user training and guidance on technology, applications, cybersecurity awareness, and best practices.
  • Assist with IT asset management, including inventory, deployment, maintenance, and retirement of equipment.
  • Participate in backup, disaster recovery, and business continuity activities as assigned.
  • Stay current with emerging technologies and recommend improvements that enhance productivity, reliability, and security.
  • Perform other IT-related duties as assigned.

QUALIFICATIONS:
Education: Certificate or Associate's Degree in Computer Science, Bachelor's or equivalent in Computer Science, Information Systems or related field preferred.
Required Experience:
  • Associate degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
  • 2+ years of experience providing technical support in a professional environment.
  • Strong knowledge of Windows operating systems, Microsoft 365, common business applications, and computer hardware.
  • Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
  • Experience with help desk/ticketing systems and remote support tools.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Strong customer service skills and the ability to work effectively with users of varying technical abilities.
  • Ability to prioritize multiple requests and manage time effectively.

Preferred Qualifications
  • Experience with Active Directory or Microsoft Entra ID.
  • Experience supporting Microsoft 365 administration.
  • Familiarity with endpoint management and mobile device management tools.
  • Knowledge of cybersecurity principles and IT security best practices.
  • Experience with IT asset management and software deployment.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft, ITIL, or similar credentials.

Licensure/Certification/Registration: A+ certification, MCP or IT Support Certification a plus
WHY CHR:
  • Voted Top Workplace 13 years in a row!
  • Generous paid time off, including your birthday!
  • 403b Retirement Plan contributions
  • Competitive insurance premiums

    • Discounts on pet, auto, and home insurances as well!

  • Education and licensure reimbursement

    • NHSC loan repayment program offered at select sites!
    • Tuition Reimbursement/Professional Development program

  • Career development

    • Internal career fairs- meet directly with a recruiter and discuss your career goals
    • Plenty of growth opportunities
    • Free trainings, clinical supervision, and mentoring available at many programs

  • Robust wellness program

    • Annual wellness stipend
    • 3 free confidential counseling sessions available 24/7 to employees and household dependents through an employee assistance program
    • FREE premium subscription to the Calm app (meditations, music, sleep stories and more!) for you and up to 5 family members
    • Virtual bring your pet to work lunches, free weekly yoga, employee appreciation events, and more!

  • Ample opportunities to get involved and have your voice heard

    • Employee-lead resource groups
    • Leadership luncheons with our CEO
    • Join any one of our agency committees!

  • Stay informed with frequent updates

    • Weekly video messages directly from our CEO
    • Monthly newsletters

  • And much, much more...!

*Many of the benefits listed above are available to all staff regardless of hours worked! Please note that some of the listed benefits may be subject to eligibility.
COMPENSATION*:
$23.9216/hour minimum and up, dependent upon experience.
*Actual rates are determined at the time of offer and are based off relevant experience, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)
CHR is an EEO and we encourage all to apply.
Take the first step to a meaningful career and apply to CHR today!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply