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Chat Shop Jobs (NOW HIRING)

Quilt Software

Technical Support Analyst

Charlotte, NC · On-site

$25/hr

Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry ... to chat. Come join us in our quest to keep local retail not just alive, but thriving! About the ...

Quilt Software

Technical Support Analyst

Charlotte, NC · On-site

$25/hr

Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry ... to chat. Come join us in our quest to keep local retail not just alive, but thriving! About the ...

Rymark Inc

Generator repair mechanic

Mesa, AZ · On-site

$15 - $24/hr

Small mom and pop shop that has an easy going atmosphere. Must have your own tools. Pay range is ... Please send your resume and lets chat. Jeff Company Description Small family run business, in ...

Rymark Inc

Generator repair mechanic

Mesa, AZ · On-site

$15 - $24/hr

Small mom and pop shop that has an easy going atmosphere. Must have your own tools. Pay range is ... Please send your resume and lets chat. Jeff Company Description Small family run business, in ...

Redolent, Inc.

Fueler Washer I

Calera, AL · On-site

$15.50 - $19.75/hr

REQUIREMENTS MUST GO ON RESUME OR IN CHAT FEATURE ON JOB SEEKER PROFILE: -experience with moving ... Work with both fleet shop and night warehouse management to ready equipment for use, assisting Wash ...

Steven Automotive

Kia Lead Technician

Harrisonburg, VA · On-site

$12K/mo

Steven Kia in Harrisonburg is seeking a dynamic and experienced Shop Foreman to lead our talented ... Regular meetings, chat tools, and feedback options. * Competitive Pay & Benefits: Including ...

Steven Automotive

Kia Lead Technician

Harrisonburg, VA · On-site

$12K/mo

Steven Kia in Harrisonburg is seeking a dynamic and experienced Shop Foreman to lead our talented ... Regular meetings, chat tools, and feedback options. * Competitive Pay & Benefits: Including ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry ... to chat. Come join us in our quest to keep local retail not just alive, but thriving! About the ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry ... to chat. Come join us in our quest to keep local retail not just alive, but thriving! About the ...

Strategic Employment

.NET Developer

Stanton, CA · Remote

$49.75 - $65.75/hr

NET shop working with C#, .NET CORE, Azure, and React/Typescript. This is a fully remote role, open ... Experience building or implementing LLM's and AI chat bots

Strategic Employment

.NET Developer

Stanton, CA · Remote

$49.75 - $65.75/hr

NET shop working with C#, .NET CORE, Azure, and React/Typescript. This is a fully remote role, open ... Experience building or implementing LLM's and AI chat bots

Dillsboro Automotive

Automotive Technician

Sylva, NC · On-site

$18 - $35/hr

At Dillsboro Automotive, we're more than just a repair shop--we're a community of professionals ... Competitive Wages (let's chat based on your experience!) What You'll Do: You'll play a key role in ...

Dillsboro Automotive

Automotive Technician

Sylva, NC

$18 - $35/hr

At Dillsboro Automotive, we're more than just a repair shop--we're a community of professionals ... Competitive Wages (let's chat based on your experience!) What You'll Do: You'll play a key role in ...

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All JobsChat Shop Jobs

Chat Shop information

See salary details

$8

$16

$27

How much do chat shop jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for chat shop in the United States is $16.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $18.99 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Chat Shop Live Chat Agent?

As a Chat Shop Live Chat Agent, your daily responsibilities typically include engaging with website visitors in real-time, answering their questions, assisting with product or service information, and resolving concerns to enhance customer satisfaction. You will also be responsible for maintaining accurate records of customer interactions and collaborating with team members to ensure consistent and effective communication. The role requires multitasking across multiple chat windows, adhering to quality and response time standards, and continuously learning about new products or updates to provide the most accurate information.

What are the key skills and qualifications needed to thrive as a Chat Shop Live Chat Agent, and why are they important?

To thrive as a Chat Shop Live Chat Agent, you need strong written communication, typing proficiency, and customer service skills, often supported by experience in customer-facing roles. Familiarity with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional listening skills, patience, and the ability to multitask help agents build rapport and resolve inquiries efficiently. These competencies are vital for delivering prompt, high-quality support and ensuring positive customer experiences in a digital environment.

What is a Chat Shop agent?

A Chat Shop agent is a professional who provides live chat support for customers on behalf of businesses. Their primary role is to engage with website visitors in real time, answer questions, resolve issues, and guide customers through the sales or support process. Chat Shop agents are trained in communication, problem-solving, and customer service, ensuring that every interaction is helpful and positive. They often work remotely, using specialized chat software to manage multiple conversations efficiently. Their goal is to improve customer satisfaction and increase business conversions through effective online communication.

What is the difference between Chat Shop vs Customer Service Representative?

AspectChat ShopCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOnline, remote, or in a call center settingOffice or remote, interacting with customers via phone or in person
Industry UsageCommon in e-commerce, retail, and online servicesWidespread across various industries including retail, telecom, and finance
Search & Comparison IntentOften searched for as online customer support rolesCompared for traditional customer service jobs

While both roles involve assisting customers, a Chat Shop typically refers to online support roles focused on chat-based communication, often in e-commerce or retail settings. Customer Service Representatives may handle inquiries via phone, email, or in person across multiple industries. The main differences lie in the communication medium and work environment, but both require strong communication skills and a focus on customer satisfaction.

What is a Chat Shop job?

A Chat Shop job typically involves providing live chat support for businesses, assisting customers with inquiries, troubleshooting issues, and guiding them through purchases. Agents communicate via text-based chat, requiring strong typing skills, problem-solving abilities, and excellent customer service. Depending on the role, agents may handle multiple conversations at once and follow company guidelines. This job is often remote and requires a reliable internet connection.

More about Chat Shop jobs
What cities are hiring for Chat Shop jobs? Cities with the most Chat Shop job openings:
What are the most commonly searched types of Chat Shop jobs? The most popular types of Chat Shop jobs are:
What states have the most Chat Shop jobs? States with the most job openings for Chat Shop jobs include:
What job categories do people searching Chat Shop jobs look for? The top searched job categories for Chat Shop jobs are:
Chat Shop jobs near you
Technical Support Analyst

Technical Support Analyst

Quilt Software

Charlotte, NC • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions. 

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving!

About the role

Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.

The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn.

This role is onsite in our office in Charlotte, NC

Job Responsibilities

  • Think on your feet and resolve problems quickly
  • Answer phone calls and respond to emailed tickets keeping the SLA
  • Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
  • Maintain documentation for products and training
  • Troubleshoot technical problems in Windows and SQL Server
  • Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Requirements

Required Skills

  • Experience with PC Hardware troubleshooting
  • Strong written, telephone, and personal communication skills
  • Excellent Customer Service soft skills and the ability to build and maintain customer relationships
  • Growth Mindset - Always Learning
  • Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
  • Experience with Network Protocols, Switches, and Firewall configuration

Benefits

What we Offer

  • 3 Weeks of PTO, Holidays, and Paid Volunteer Day
  • Generous Medical, Dental, and Vision plans with low premiums
  • Paid Parental Leave
  • Company Sponsored Life Insurance
  • 401k with Company Match

Location: Onsite Charlotte, NC

Salary: $25 / hour

Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by a Quilt Software employee with an @quiltsoftware.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers, or banking information. If you believe a scammer is contacting you, please mark the communication as "phishing" or “spam” and do not respond.