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Voice Network Administrator Jobs (NOW HIRING)

Robert Half

Network Administrator

Irving, TX · On-site

$90K - $105K/yr

The ideal candidate brings strong technical depth in networking, voice, and infrastructure ... Administer and support VoIP platforms, with an emphasis on maintaining stable voice services and ...

Isaac School District

Network Administrator

Phoenix, AZ · On-site

The Network Systems Administrator coordinates the district's wide area network (WAN), local area ... Coordinates the purchasing and installation of data, voice and video communication systems for the ...

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Voice Network Administrator information

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$11K

$68.7K

$107.5K

How much do voice network administrator jobs pay per year?

As of Jun 9, 2026, the average yearly pay for voice network administrator in the United States is $68,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are Voice Network Administrators?

Voice Network Administrators are IT professionals responsible for managing and maintaining an organization's voice communication systems, such as VoIP (Voice over Internet Protocol) networks, traditional telephone systems, and related hardware and software. They ensure that voice networks are secure, reliable, and perform optimally by configuring equipment, monitoring traffic, and troubleshooting issues. Their role often includes installing new systems, upgrading existing infrastructure, and working with vendors and service providers. Additionally, they may provide user support and train staff on the proper use of communication tools.

What are the key skills and qualifications needed to thrive as a Voice Network Administrator, and why are they important?

To thrive as a Voice Network Administrator, you need a solid understanding of voice over IP (VoIP) technologies, networking protocols, and telephony systems, usually supported by a degree in information technology or a related field. Familiarity with tools such as Cisco Unified Communications Manager, SIP trunking, and certifications like CCNA Voice or CCNP Collaboration is highly valued. Strong analytical thinking, problem-solving abilities, and effective communication skills help you excel in troubleshooting and coordinating with cross-functional teams. These skills ensure reliable voice network performance, quick resolution of technical issues, and efficient collaboration across an organization.

What are some common challenges Voice Network Administrators face when managing VoIP systems across multiple locations?

Voice Network Administrators often encounter challenges related to maintaining call quality and reliability when managing VoIP systems across multiple sites. These can include troubleshooting latency, jitter, or packet loss issues that may arise from varying network infrastructures or bandwidth limitations. Coordinating upgrades, implementing security protocols, and ensuring seamless integration with legacy systems also require effective collaboration with IT teams and clear communication with end-users. Proactively monitoring performance and staying updated on the latest technologies are key to overcoming these challenges.

What is the difference between Voice Network Administrator vs Network Engineer?

AspectVoice Network AdministratorNetwork Engineer
CertificationsCCNA Voice, Cisco certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentFocus on VoIP systems, telephony hardwareBroader network infrastructure, data and voice
Employer & Industry UsageTelecom, large enterprises with VoIPIT, telecom, data centers, enterprise networks
Common Search & ComparisonYesYes

While both roles involve network infrastructure, the Voice Network Administrator specializes in managing VoIP and telephony systems, whereas the Network Engineer handles broader network design, implementation, and troubleshooting across data and voice networks. The Voice Network Administrator focuses more on voice-specific protocols and hardware, making it essential for organizations with extensive telephony needs.

More about Voice Network Administrator jobs
What job categories do people searching Voice Network Administrator jobs look for? The top searched job categories for Voice Network Administrator jobs are:
Voice Network Administrator jobs near you
Infographic showing various Voice Network Administrator job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $68,678 per year, or $33 per hour.

System Administration - Cisco Voice Network

Purple Drive Technologies

Richmond, VA • On-site

Contractor

Posted 22 days ago

Job description

Overview:
CISCO VOICE NETWORK ADMINISTRATOR
POSITION SUMMARY
We are seeking an experienced Cisco Voice Network Administrator for a 6-month contract position based in Richmond, VA. This role requires a minimum of 8+ years of hands-on experience in Cisco Voice Administration and Unified Communications systems. The successful candidate will be responsible for administering, monitoring, and optimizing Cisco voice network infrastructure while ensuring peak performance and reliability of enterprise communication systems.
RESPONSIBILITIES
CISCO UNIFIED COMMUNICATIONS ADMINISTRATION
  • Perform administration of Cisco Unified Communications Manager (CUCM)
  • Manage Cisco Unity Connection voicemail systems
  • Administer Cisco Contact Center Enterprise (CCE) solutions
  • Configure and maintain voice gateways, phones, and endpoints
  • Implement changes and updates to voice system configurations
SYSTEM MONITORING & PERFORMANCE
  • Monitor Unified Communication system applications to ensure peak performance
  • Track system health, capacity, and utilization metrics
  • Identify and resolve performance bottlenecks and issues
  • Monitor and test voice network performance regularly
  • Provide comprehensive performance statistics and reports
  • Ensure high availability and disaster recovery capabilities
MAINTENANCE & TESTING
  • Assist in monthly system patching and testing of Unified Communication systems
  • Plan and execute system upgrades and maintenance windows
  • Perform regression testing after system changes
  • Validate system functionality and performance post-maintenance
  • Coordinate with vendor support for complex technical issues
DOCUMENTATION & REPORTING
  • Create and maintain documentation related to standard operating procedures
  • Document system configurations, changes, and troubleshooting procedures
  • Provide regular status updates on tasks accomplished and current issues
  • Track progress toward project goals and deliverables
  • Maintain accurate inventory of voice infrastructure components
COLLABORATION & PROJECT SUPPORT
  • Collaborate with other team members across IT and business units
  • Work closely with UC Engineers on higher-level projects and initiatives
  • Coordinate with vendors for circuit implementation and troubleshooting
  • Participate in cross-functional project teams
  • Provide technical expertise and recommendations for voice infrastructure improvements
TECHNICAL SUPPORT & TROUBLESHOOTING
  • Provide Level 2/3 technical support for voice-related issues
  • Troubleshoot voice quality issues, call routing problems, and system outages
  • Analyze call detail records (CDR) and system logs for problem resolution
  • Support end-user voice and video communication needs
  • Escalate complex issues to appropriate technical resources
QUALIFICATIONS
REQUIRED EXPERIENCE
  • Minimum 8+ years of hands-on Cisco Voice Administration experience
  • Extensive experience with Cisco Unified Communications Manager (CUCM)
  • Strong background in Cisco Unity Connection administration
  • Proven experience with Cisco Contact Center Enterprise (CCE)
  • Experience with voice network design and implementation
TECHNICAL SKILLS
  • Cisco Voice Technologies:
    • Cisco Unified Communications Manager (CUCM) 10.x/11.x/12.x
    • Cisco Unity Connection
    • Cisco Contact Center Enterprise (CCE)
    • Cisco Unified Border Element (CUBE)
    • Cisco Emergency Responder (CER)
  • Networking & Protocols:
    • SIP and H.323 protocols
    • QoS implementation and troubleshooting
    • VLAN configuration and voice VLAN management
    • Network routing and switching fundamentals
  • System Administration:
    • Windows Server administration
    • VMware virtualization environments
    • Database management (Informix/PostgreSQL)
    • LDAP integration and directory services

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