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Chat Customer Support Jobs (NOW HIRING)

Pye Barker Fire and Safety LLC

Customer Support

Grapevine, TX · On-site

$15.75 - $20/hr

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...

Pye Barker Fire and Safety LLC

Customer Support

Grapevine, TX · On-site

$15.75 - $20/hr

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Gainesville, Florida, United States Job Openings Remote Customer ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

Pure Hockey

Customer Support Specialist

Holliston, MA · On-site

$20 - $30/hr

Customer Support Specialist Location: Holliston, MA (hybrid; 3 days in office) Pure Hockey is ... Respond to customer inquiries promptly and professionally via phone, email, and live chat.

New

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Deerfield Beach, Florida, United States Job Openings Remote ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

Connexa Worx

Customer Support Assistan

Riverside, CA · On-site

Customer Support Assistant We are seeking a dedicated and enthusiastic Customer Support Assistant ... Respond to customer inquiries via phone, email, and chat in a timely manner. * Provide accurate ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate New Jersey, New Jersey, United States Job Openings Remote ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

Nuvo

Customer Support

Manhattan, NY · On-site

$80K - $140K/yr

You'll be on the front line, responding to email and chat requests for assistance from users. You'll be timely, professional, friendly, and highly responsive to customers. * A Chameleon: You'll ...

GreenWay Bank

Customer Support Specialist

Fort Wayne, IN · On-site

$18 - $20/hr

... chat, account servicing, digital banking support, and issue resolution. As part of GreenWay Bank ... The Customer Support Specialist performs a broad range of customer support responsibilities ...

New

Nuvo

Customer Support

Denver, CO · On-site

$80K - $140K/yr

You'll be on the front line, responding to email and chat requests for assistance from users. You'll be timely, professional, friendly, and highly responsive to customers. * A Chameleon: You'll ...

Rio Bank

Customer Support Specialist

Mcallen, TX · On-site

$17 - $23/hr

Greet customers promptly, professionally, and in a friendly manner * Assist customers using multiple service channels, including telephone, chat, screen sharing, and live video support * Provide ...

Nuvo

Customer Support

San Francisco, CA · On-site

$80K - $140K/yr

You'll be on the front line, responding to email and chat requests for assistance from users. You'll be timely, professional, friendly, and highly responsive to customers. * A Chameleon: You'll ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Orlando, Florida, United States Job Openings Remote Customer ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

NoGigiddy

Chat Support Agent (Remote) - 15 - 18/hr

$19.25 - $25.50/hr

In this role, you will play a vital role in ensuring a positive gig worker experience by providing top-notch customer support through our chat system. With our innovative platform connecting gig ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate San Diego, California, United States Job Openings Remote Customer ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

S&A Group

Customer Support Advisor

Birmingham, AL · On-site

$60K - $65K/yr

As a Customer Support Advisor in the insurance industry, you'll be at the heart of our mission to ... and chat, ensuring a seamless experience. • Collaborate with team members to resolve complex ...

NoGigiddy

Chat Support Agent (Remote) - 15 - 18/hr

$19.25 - $25.50/hr

In this role, you will play a vital role in ensuring a positive gig worker experience by providing top-notch customer support through our chat system. With our innovative platform connecting gig ...

Flux Protocol

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

... customer internally. What You'll Do ... Provide responsive, empathetic support via chat, email, and community channels, answering questions ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Cancún, Quintana Roo, Mexico Job Openings Remote Customer ... Provide timely, professional support to clients via email, chat, and phone * Assist with scheduling ...

NoGigiddy

Chat Support Agent (Remote) - 15 - 18/hr

$19.25 - $25.50/hr

In this role, you will play a vital role in ensuring a positive gig worker experience by providing top-notch customer support through our chat system. With our innovative platform connecting gig ...

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All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsChat Customer Support Jobs

Chat Customer Support information

See salary details

$12

$19

$28

How much do chat customer support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for chat customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a chat customer support?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a chat customer support?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by chat customer support and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

More about Chat Customer Support jobs

What cities are hiring for Chat Customer Support jobs?

Cities with the most Chat Customer Support job openings:

What states have the most Chat Customer Support jobs?

States with the most job openings for Chat Customer Support jobs include:

What job categories do people searching Chat Customer Support jobs look for?

The top searched job categories for Chat Customer Support jobs are:

Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Customer Support

Pye Barker Fire and Safety LLC

Grapevine, TX • On-site

$15.75 - $20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, appointment scheduling, and verification, providing support to our branches and field partners, and customers, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.
Essential Duties & Responsibilities:
  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Perform other duties assigned by management.
Education/Qualification:
  • High school diploma or equivalent.
  • Customer service experience required.
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
Other Duties:
  • Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
  • Performs other duties as assigned.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
Benefits and Perks:
  • Excellent pay
  • Medical, dental, vision
  • Company paid life insurance
  • Company paid short-term disability
  • 401K with employer match
  • Paid vacation and company holidays
  • Training and Career Development
  • Company vehicle (if job applicable)
  • Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.

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