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Chat Customer Support Jobs in Colorado (NOW HIRING)

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Support customers by live chat, email, and phone. Interactions include:troubleshooting technical issues,product usage questions,onboarding, set up and subscription inquiries. You will report ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Support customers by live chat, email, and phone. Interactions include:troubleshooting technical issues,product usage questions,onboarding, set up and subscription inquiries. You will report ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$38K - $68K/yr

Support customers by live chat, email, and phone. Interactions include:troubleshooting technical issues,product usage questions,onboarding, set up and subscription inquiries. You will report ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$38K - $68K/yr

Support customers by live chat, email, and phone. Interactions include:troubleshooting technical issues,product usage questions,onboarding, set up and subscription inquiries. You will report ...

Autodesk, Inc.

Customer Support Associate

Denver, CO · On-site

$38K - $68K/yr

Support customers by live chat, email, and phone. Interactions include: troubleshooting technical issues, product usage questions, onboarding, set up and subscription inquiries. You will report ...

Autodesk, Inc.

Customer Support Associate

Denver, CO · On-site

$38K - $68K/yr

Support customers by live chat, email, and phone. Interactions include: troubleshooting technical issues, product usage questions, onboarding, set up and subscription inquiries. You will report ...

LINQ

Customer Support Specialist

Denver, CO · On-site

$48K - $51K/yr

LINQ's Customer Experience department is the heart and soul of our commitment to supporting k12 ... This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions ...

Playground

Customer Support Associate

Denver, CO · On-site

$70K - $75K/yr

About the Role As a member of our Customer Support team , you will be the first point of contact ... Manage Chat Responses: Respond to customer inquiries via chat in a timely and professional manner

LINQ

Customer Support Specialist

Denver, CO · On-site

$18.50 - $25/hr

LINQ's Customer Experience department is the heart and soul of our commitment to supporting k12 ... This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions ...

Propelus

Customer Support Specialist

Boulder, CO · Remote

$18.75 - $25.25/hr

If you are customer-centric, tech-adaptable, and enjoy the challenge of resolving complex user ... Provide expert assistance via live chat, email, and phone. Inbound phone support will account for ...

1stdibs.com

Customer Support Specialist

Denver, CO · Remote

$24.50 - $27/hr

Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat * Resolve customer issues using critical thinking and customer support skills * Multitask and ...

FRONTSTEPS

Customer Support Tier II (Onsite)

Denver, CO · On-site

$26.45 - $33.66/hr

Promptly respond to and manage high-priority customer inquiries via phone, email, and chat ... Prior experience supporting Accounting or Payments products is highly preferred. * Ability to think ...

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All JobsChat Customer Support JobsChat Customer Support Jobs in Colorado

Chat Customer Support information

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How much do chat customer support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for chat customer support in Colorado is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $21.97 per hour, depending on experience, location, and employer.

What are Chat Customer Support representatives?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a Chat Customer Support representative, and why are they important?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are some common challenges faced by Chat Customer Support representatives and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.
What are popular job titles related to Chat Customer Support jobs in Colorado? For Chat Customer Support jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Chat Customer Support jobs in Colorado look for? The top searched job categories for Chat Customer Support jobs in Colorado are:
What cities in Colorado are hiring for Chat Customer Support jobs? Cities in Colorado with the most Chat Customer Support job openings:
Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Colorado as of July 2026, with employment types broken down into 3% Locum Tenens, 57% Full Time, 7% Part Time, and 33% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $41,983 per year, or $20.2 per hour.

Customer Support Associate

Autodesk

Denver, CO • Hybrid

$18 - $24.75/hr

Full-time

Posted 19 days ago

Autodesk rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

26th of 246 rated software companies

Job description

Position Overview
Our Customer Support Team is motivated, smart and recognized for their willingness to problem solve with positivity. We are a global team and our focus is to help customers with their daily questions across all products and ensure they have a great customer experience. Reporting to a Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a knowledgeable asset in construction software looking to transform a multi-trillion industry! This is a hybrid role with work from home opportunities.

Responsibilities

  • Support customers by live chat, email, and phone. Interactions include:troubleshooting technical issues,product usage questions,onboarding, set up and subscription inquiries. You will report technical issues and log tickets with accurate information to provide a full record of each issue and resolution

  • Collaborate with other teams to ensure quality interactions, and promote the voice of the customer (Sales, Customer Success, Engineering, Customer Experience, Finance)

  • Communicate daily withTier 2 (Technical Team, Specialists), and Leadership to raise important user concerns, customer sentiment, and product feedback

  • Take part in support-related projects to allow you to use your unique skill set and improve our team

  • Embody Autodesk's "Great Behavior" values on the 'how' (courage, accountable, smart) and the 'what' (team goals - CSAT, quality, productivity, adherence and more)

  • You are seen throughout the organization as accountable, optimistic, and respectful. Employees and customers know that items in your hands will be taken care of quickly and with quality. You have a continuous improvement mindset and an abundance of ideas

  • The above declarations are not intended to be an "all-inclusive" list of responsibilities of the job described, nor are they intended to be such a listing of the abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities

Minimum Qualifications

  • 1+ years in Customer Support (individual contributor role) with experience in email, phone and live chat in a SaaS environment. You understand the difference between technical troubleshooting and brute force

  • Experience working to service indicators and using these to succeed for our customers. Elevated verbal and written skills together with composure and patience

  • Previous experience troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software like Microsoft Suite, OneDrive

  • Have a collaborative and consultative work style with and elevated level of integrity and accountability

  • Experience juggling multiple things at once; customer interactions, using resources, supporting your peers, motivated to learn new things

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Autodesk has always valued flexibility in how we work. We continue to provide employees flexibility to support their work preferences wherever possible and nearly all roles are hybrid or remote, unless otherwise indicated.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

What Autodesk employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Autodesk logo

About Autodesk

Sourced by ZipRecruiter

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.

Industry

Software development

Company size

10,000+ Employees

Headquarters location

San Rafael, CA, US

Year founded

1982

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