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Remote Ticketing Jobs in Colorado (NOW HIRING)

ECP

Customer Support Representative (Remote)

Denver, CO · Remote

$17.50 - $22.50/hr

You'll provide support via phone, email, and our ticketing system, often working remotely with ... preferred A remote work environment that is compliant with cybersecurity and other company ...

ECP

Customer Support Representative (Remote)

Denver, CO · Remote

$17.50 - $22.50/hr

You'll provide support via phone, email, and our ticketing system, often working remotely with ... A remote work environment that is compliant with cybersecurity and other company workplace policies

Ventrata

Sales Manager US - Resorts

Denver, CO · On-site +1

From the online booking to the seamless entry, every part of your ticketing experience was designed ... The role is remote and will be based in North America. For consideration, it's expected that you ...

Axionova Engineering Limited

IT Analyst

Denver, CO · Remote

Provide remote technical support to employees, assisting with hardware, software, and network issues.Respond to support requests via email, chat, or ticketing systems, ensuring timely resolution of ...

HOPCo

Desktop Support ENG

Colorado Springs, CO · On-site +1

... desk ticketing system • Document daily tasks and create user documentation as needed • Track ... remote telework • On-site as needed PHYSICAL/MENTAL DEMANDS • Requires sitting and standing ...

Metron Farnier, LLC

Account Manager

Louisville, CO · Remote

$40K - $60K/yr

Proficiency with ticketing and CRM systems such as Zendesk and Salesforce Additional Information * Location: Louisville, CO or Remote, United States. Regional travel, as needed. * Employment Type ...

Axonius

Technical Account Manager

Denver, CO · Remote

$130K - $145K/yr

... ticketing for high-risk assets. * Monitor implementation risk factors, track shifts in customer ... SK1 #LI-REMOTE Axonius is committed to fair and equitable compensation packages. A candidate ...

Makpar

Service Center Analyst

Denver, CO · On-site +1

This role is largely responsible for providing remote customer support for Federal Government ... Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking ...

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Remote Ticketing information

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.
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Remote Ticketing jobs near you

Customer Support Representative (Remote)

ECP

Denver, CO • Remote

$17.50 - $22.50/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

About the Role As a Customer Support Representative, you'll be the first point of contact for our customers, helping resolve questions, troubleshoot issues, and ensure a positive experience with ECP's platform. You'll provide support via phone, email, and our ticketing system, often working remotely with customers to diagnose and resolve problems. This role is ideal for someone who enjoys solving problems, working directly with customers, and becoming a trusted product expert.

What You'll Do Serve as the frontline support contact for ECP customers, handling inquiries through phone, email, and ticketing systems Troubleshoot technical and product-related issues by clarifying customer needs Identifying root causes Recommending and explaining effective solutions Implementing fixes or coordinating adjustments Following up to confirm resolution Maintain accurate customer records by updating account information in HubSpot Document cases clearly and consistently in ECP's ticketing system following best practices Meet service level agreements (SLAs), KPIs, and performance metrics Manage customer escalations professionally by leveraging product knowledge and internal resources Participate in a rotating on‐call schedule to support customers outside standard business hours Become a product expert and collaborate with teammates by sharing insights and contributing enhancement ideas to Product Management Support company initiatives such as new product launches, documentation updates, and adoption of new technologies Contribute to team goals by completing tasks accurately and on time Qualifications Customer Service Experience Software experience, experience with eMARs, EHRs or other healthcare‐related technologies is preferred Strong problem‐solving capabilities Excellent verbal and written communication skills Comfort learning new systems and technologies quickly Bachelor or Associate's degree preferred A remote work environment that is compliant with cybersecurity and other company workplace policies Work Hours / Schedule The regular work hours will be 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday. Support team members are required to participate in the on‐call/after‐hours rotational schedule #J-18808-Ljbffr

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