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Remote Ticketing Jobs in Colorado (NOW HIRING)

Qode

Remote Customer Facing IT End-user Support WFH

CO · On-site +1

$21.50 - $29.50/hr

Document incidents and resolutions in the ticketing system * Escalate complex issues to Tier 2/3 ... Knowledge of remote support tools * IT certifications such as CompTIA A+, ITIL Foundation, or ...

New

Ventrata

Sales Manager US - Resorts

Denver, CO · On-site +1

From the online booking to the seamless entry, every part of your ticketing experience was designed ... The role is remote and will be based in North America. For consideration, it's expected that you ...

Ntiva

Client Experience Specialist

Colorado Springs, CO · Remote

$44K - $63K/yr

This is a remote position; however, team members should be willing and able to travel if the need ... Ability to multitask across phone, email, and ticketing systems while maintaining accuracy * A calm ...

Metron Farnier, LLC

Account Manager

Louisville, CO · Remote

$40K - $60K/yr

Proficiency with ticketing and CRM systems such as Zendesk and Salesforce Additional Information * Location: Louisville, CO or Remote, United States. Regional travel, as needed. * Employment Type ...

Imh

Intern - DTS

Brighton, CO · On-site +1

$19.29 - $24.75/hr

Adequately documents notes and resolution to issues in ITIL ticketing system. Updates support staff ... If applying for a remote or hybrid role, this includes remote work expectations related to ...

Posted today

United Soccer League (USL)

$15.25 - $19/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...

United Soccer League (USL)

$15.50 - $19.50/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...

United Soccer League (USL)

$16 - $20.25/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... Translate data across key revenue-driving verticals (e.g., ticketing, corporate partnerships, and ...

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Remote Ticketing information

What is a remote ticketing?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What skills and qualifications are needed for remote ticketing?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What does a typical workday look like for remote ticketing?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.

What are the most commonly searched types of Ticketing jobs in Colorado?

The most popular types of Ticketing jobs in Colorado are:

What are popular job titles related to Remote Ticketing jobs in Colorado?

For Remote Ticketing jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Ticketing jobs in Colorado look for?

The top searched job categories for Remote Ticketing jobs in Colorado are:

What cities in Colorado are hiring for Remote Ticketing jobs?

Cities in Colorado with the most Remote Ticketing job openings:

Remote Ticketing jobs near you
Infographic showing various Remote Ticketing job openings in Colorado as of August 2026, with employment types broken down into 84% Full Time, 9% Part Time, and 7% Contract. Highlights an 100% Remote job distribution.

Remote Customer Facing IT End-user Support WFH

CO • On-site, Remote

Qode
See more jobs at Qodeexternal

$21.50 - $29.50/hr

Full-time

Medical, Dental, Vision, PTO

Posted 3 days ago

New

Job description

We are seeking a customer-focused and technically skilled IT End-User Support Specialist to provide frontline technical support to internal users. The ideal candidate will troubleshoot hardware and software issues, resolve helpdesk tickets efficiently, and deliver exceptional customer service while maintaining professionalism and empathy.
Key Responsibilities
  • Provide first-level IT support via phone, email, chat, and in person
  • Diagnose and troubleshoot hardware, software, network, and system issues
  • Install, configure, and maintain desktops, laptops, printers, and mobile devices
  • Manage user accounts (password resets, permissions, Active Directory updates)
  • Support Microsoft 365 applications, VPN access, and enterprise tools
  • Document incidents and resolutions in the ticketing system
  • Escalate complex issues to Tier 2/3 support when necessary
  • Maintain IT inventory and asset tracking
  • Educate users on IT best practices and security awareness

Required Qualifications
  • Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • 1-3 years of IT helpdesk or desktop support experience
  • Strong knowledge of Windows and/or macOS operating systems
  • Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi)
  • Experience with ticketing systems
  • Excellent communication and customer service skills

Preferred Qualifications
  • Experience with Active Directory and Microsoft 365
  • Knowledge of remote support tools
  • IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications
  • Experience in a fast-paced corporate environment

Key Competencies
  • Strong problem-solving skills
  • Ability to multitask and prioritize
  • Customer-first mindset
  • Professional and positive attitude
  • Team collaboration

What We Offer
  • Competitive salary
  • Health, dental, and vision benefits
  • Paid time off
  • Professional development opportunities
  • Collaborative and supportive team environment

Apply