TICKETING COORDINATOR
Job Details
Full Time / Part Time:ย Full Time
FLSA Classification:ย Non-Exempt
Business Unit: Corporate
Reports to: Supervisor, Pricing & Field Ticketing
Travel Requirement: No
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Job Descriptionย
Selectโs Ticketing Coordinator will be responsible for providing exceptional service from invoice creation to distribution. The Ticketing Coordinator will handle a high volume of transactions, working with internal and external customers ensuring billing needs are met.
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The essential job functions include, but are not limited to
- Perform review of ticket pricing daily and process for manager review.
- Tracking of Rental Equipment on and off Rent.
- Perform review of customer requirements/pricing before generating and posting tickets.
- Process tickets per customer requirements in a timely manner.
- Assist Credit and Collections with researching and resolving disputes.
- Review/Process rejected/disputed tickets daily.
- Submit tickets into customer ticketing portals/EDI.
- Communicate with other departments to resolve discrepancies.
- Assist with month-end closing.
- Maintain and understand customer requirements to pay.
- Practice open communication with Operations and team leaders to ensure everyone is aware of any customer requirements/pricing changes.
- Practice open communication with AR teams to ensure emails and questions are being answered in a timely manner.
- Run and monitor reports to identify ticketing issues daily to ensure ticket accuracy before sending to customer/invoicing.
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Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
- High school diploma /GED.
- Competency in Microsoft applications including Excel, Word, and Outlook.
- Ability to add, subtract, multiply, and divide in whole numbers, common fractions, and decimals.
- Excellent communication skills (verbal and written).
- Attention to detail and ability to multitask.
- Must have strong organizational skills.
- 10 key by touch.
Select Values and Guiding Principles
- W: Working Safe
- A: Accountability
- T: Teamwork
- E: Excellence
- R: Respect
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Top Tier Benefits
- Medical, dental, vision, coverage in addition to life and disability insurance plans.
- Paid Vacation Days and Paid Holidays.
- Retirement and Savings (401K) Plan with Company match.
- Referral bonus with no cap on number of referrals.
- Paid Training.
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Compensation Information
Compensation is competitive and commensurate with experience.
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Physical Demands and Exposures
- This position works inside a climate-controlled environment. The Company will supply adequate training and equipment to perform the functions of the job. Some travel will be required.
- Monday โ Friday, 8am-5pm.
- Involves sitting at a desk for extended periods of time.
- Needs high degree of concentration in a busy area.
- Ability to lift up to 25 lbs.