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Ticketing Assistant Jobs in Colorado (NOW HIRING)

GDI Infotech

Helpdesk Support (Level 1)

Denver, CO · On-site

$20.50 - $27.75/hr

Accurately document and categorize issues within the ticketing system * Resolve Level 1 support ... Maintain strong documentation and follow standard operating procedures * Assist with tracking ...

Ogletree Deakins

Recruiting Assistant

Denver, CO · On-site

$44K - $60K/yr

Monitoring email ticketing system for incoming Recruiting emails and handle accordingly ... Assistant" in the subject line. Please note, applications submitted via e-mail will not be ...

Cni

Facility Assistant

Colorado Springs, CO

$53K - $54K/yr

Provides administrative functions to assist in the processing of Common Access Cards (CAC ... Provides processing of personnel move request forms and track all moves in the current ticketing ...

FeverUp

Assistant Site Manager - Denver

Denver, CO

Stay up-to-date on event schedules, ticketing updates, and special promotions to anticipate and meet guest needs. Administrative, Reporting and Accounting Responsibilities: * Assist with budgeting ...

FeverUp

Assistant Site Manager - Denver

Denver, CO · On-site

Stay up-to-date on event schedules, ticketing updates, and special promotions to anticipate and meet guest needs. Administrative, Reporting and Accounting Responsibilities: * Assist with budgeting ...

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Ticketing Assistant information

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How much do ticketing assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for ticketing assistant in Colorado is $20.56, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $22.50 per hour, depending on experience, location, and employer.

What is a ticketing assistant?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What are the key skills and qualifications needed to thrive as a ticketing assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticketing assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

What are the most commonly searched types of Ticketing jobs in Colorado?

The most popular types of Ticketing jobs in Colorado are:

What are popular job titles related to Ticketing Assistant jobs in Colorado?

For Ticketing Assistant jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Ticketing Assistant jobs in Colorado look for?

The top searched job categories for Ticketing Assistant jobs in Colorado are:

What cities in Colorado are hiring for Ticketing Assistant jobs?

Cities in Colorado with the most Ticketing Assistant job openings:

Ticketing Assistant jobs near you
Infographic showing various Ticketing Assistant job openings in Colorado as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $42,767 per year, or $20.6 per hour.

REI Social Media & Guest Experience Coordinator

American Heritage Companies

Durango, CO • On-site

$23 - $26/hr

Full-time

Re-posted 27 days ago

Job description

Job Title: Social Media & Guest Experience Coordinator

Division: Rail Events Inc.

Reports to: Rail Events Inc. Marketing Manager

Type of position: Non-Exempt/Hourly

Employee Classification: Seasonal

Compensation: $23.00 – $26.00 per hour, depending on qualifications and experience

Rail Events Inc., the industry leader in rail-related special events management, is seeking a creative, guest-focused Social Media & Guest Experience Coordinator to support marketing, digital engagement, and guest communications for nationally recognized licensed rail experiences, including Harry Potter™: A Hogwarts Express Adventure, THE POLAR EXPRESS™ Train Ride, and other special event experiences across the U.S., Canada, the U.K., and Australia.

Why Join Us

As a member of our Marketing & Communications team, you’ll help create unforgettable experiences that bring families together and create lifelong memories.

This role is ideal for someone who enjoys creating engaging social media content, connecting with guests, and supporting world-class entertainment experiences from behind the scenes.

In this role, you’ll have the opportunity to:

Be part of immersive, family-friendly experiences that create lasting memories for guests around the world.

Work with globally recognized licensed brands, including Harry Potter™: A Hogwarts Express Adventure and THE POLAR EXPRESS™ Train Ride.

Combine creativity, social media, marketing, and guest engagement in a dynamic, fast-paced environment.

Collaborate with a talented, passionate team that values creativity, innovation, and teamwork.

Gain hands-on experience supporting large-scale live entertainment experiences across multiple markets in the U.S., Canada, the U.K., and Australia.

Make a meaningful impact by helping guests create magical moments they’ll remember for years to come.

Position Summary

The Social Media & Guest Experience Coordinator supports guest engagement through social media management, guest communications, ticketing support, and marketing operations during the event season. This role helps ensure guests receive timely, accurate information while maintaining consistent brand standards across multiple licensed event locations.

Working closely with the Marketing Manager and cross-functional team members, this position serves as an important connection between the Rail Events brands and our guests, helping deliver a positive experience before, during, and after each event.

Essential Duties & Responsibilities

Social Media & Digital Marketing

Create, schedule, publish, and manage engaging branded social media content across multiple companies and event channels.

Monitor social media platforms, respond to guest questions, and foster positive online engagement.

Support social media campaigns that increase brand awareness, ticket sales, and guest engagement.

Monitor social media trends and recommend opportunities to strengthen audience engagement.

Track campaign performance, social media analytics, and marketing metrics, providing reports and actionable insights.

Guest Experience & Communications

Deliver exceptional guest service through timely, professional responses across social media, email, and other communication channels.

Assist guests with ticketing questions, VIP experiences, retail inquiries, donation requests, accessibility questions, and general event information.

Coordinate guest communications regarding weather impacts, operational updates, schedule changes, public health requirements, and other important event notifications.

Partner with the Business Manager and ticketing provider to ensure timely, accurate, and guest-friendly communications.

Ticketing Support

Perform basic ticketing platform functions, including:

Date and time exchanges

Refund processing

Passenger information updates

Other guest service transactions as needed

Marketing Operations

Assist with email marketing communications and website updates.

Support seasonal marketing campaigns and promotional initiatives.

Maintain consistent brand standards across guest-facing communications and digital channels.

Track and report marketing and social media performance metrics.

Team Collaboration

Collaborate with the Marketing Manager and cross-functional team members to support seasonal marketing initiatives.

Contribute ideas that enhance guest engagement and strengthen brand awareness.

Assist with additional marketing, communications, and administrative projects as assigned.

Experience & Requirements

Experience supporting digital marketing initiatives for tourism, hospitality, entertainment, attractions, or event-based organizations.

Proficiency in Adobe Creative Cloud, including Photoshop, Illustrator, and InDesign.

Experience creating content using Canva.

Familiarity with email marketing platforms and WordPress or similar content management systems.

Knowledge of social media analytics and marketing reporting.

Familiarity with the Harry Potter™ and THE POLAR EXPRESS™ franchises is a plus but not required.

Ability to travel domestically as business needs require.

Evening, weekend, and holiday hours may be required based on event schedules and business needs.

Experience managing business or organizational social media accounts.

Experience in customer service, guest services, hospitality, tourism, entertainment, attractions, or event marketing.

Excellent written communication, grammar, proofreading, and interpersonal skills.

Strong organizational skills with exceptional attention to detail.

Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.

Self-motivated with strong problem-solving and critical-thinking skills.

Ability to work collaboratively within a cross-functional team environment.

Bachelor’s degree in marketing, Communications, Public Relations, Business, or a related field, or equivalent work experience.

Must be at least 18 years of age.

About Rail Events Inc.

Rail Events Inc. is the industry leader in rail-related special events management. In 2025, the company licensed events that welcomed nearly 1.8 million guests across 58 partner railroads in the U.S., Canada, the U.K., and Australia. Rail Events Inc. and Rail Events Productions are wholly owned subsidiaries of American Heritage Railways, the premier operator of heritage railroads in the United States.

About Harry Potter™: A Hogwarts Express Adventure

Produced by Rail Events Inc. on behalf of Warner Bros. Discovery Global Experiences, Harry Potter™: A Hogwarts Express Adventure is an immersive rail experience celebrating the iconic Hogwarts Express™ and the magical world of Harry Potter™. The experience is scheduled to debut in Southern California in July 2026.

About THE POLAR EXPRESS™ Train Ride

THE POLAR EXPRESS™ Train Ride is an official licensed holiday experience produced by Rail Events Inc. on behalf of Warner Bros. Discovery Global Experiences (WBDGE). Since 2007, Rail Events Inc. has held the exclusive license to operate THE POLAR EXPRESS™ Train Rides in the U.S., Canada, the United Kingdom, and Australia.

Rail Events Inc. is an Equal Opportunity Employer.

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