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Chat Customer Support Jobs in Colorado (NOW HIRING)

Gogo

Customer Support Sales Specialist

Broomfield, CO · On-site

Manage inbound calls, emails, and chat inquiries with urgency and professionalism * Handle billing ... Support trade shows, events, and customer visits * Contribute to customer experience improvement ...

LINQ

Technical Support Specialist

Denver, CO · On-site

$40K - $60K/yr

... chat sessions to ensure we are providing the best solutions to our clients. Document customer ... Software support or technical support experience (SaaS environment) * Friendly and professional ...

LINQ

Technical Support Specialist

Denver, CO · On-site

... chat sessions to ensure we are providing the best solutions to our clients. Document customer ... Software support or technical support experience (SaaS environment) * Friendly and professional ...

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Showing results 21-40

All JobsChat Customer Support JobsChat Customer Support Jobs in Colorado

Chat Customer Support information

See Colorado salary details

$12

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$29

How much do chat customer support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for chat customer support in Colorado is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $21.97 per hour, depending on experience, location, and employer.

What is a chat customer support?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a chat customer support?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What are some common challenges faced by chat customer support and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are popular job titles related to Chat Customer Support jobs in Colorado?

For Chat Customer Support jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Chat Customer Support jobs in Colorado look for?

The top searched job categories for Chat Customer Support jobs in Colorado are:

What cities in Colorado are hiring for Chat Customer Support jobs?

Cities in Colorado with the most Chat Customer Support job openings:

Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $41,983 per year, or $20.2 per hour.

Customer Support Sales Specialist

Gogo

Broomfield, CO • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

We will be accepting applications through August 7, 2026 or until filled.
--- --- ---
Gogo is looking for its newest Customer Support Sales Specialist team member. This exciting role combines front-line customer support with inside sales and account management to directly influence revenue growth, customer retention, and expansion.
The Specialist serves as a key commercial partner to Regional Sales Managers (RSMs), proactively identifying sales opportunities, improving renewal outcomes, and ensuring a frictionless customer experience from onboarding through lifecycle management.
COME ON BOARD THE GOGO SALES OPERATIONS TEAM!
How will you make a difference?

  • Serve as primary/secondary point of contact for customers, OEMs, and dealers
  • Manage inbound calls, emails, and chat inquiries with urgency and professionalism
  • Handle billing inquiries and resolve discrepancies
  • Execute service changes (plan updates, upgrades/downgrades, provisioning updates)
  • Process agreements (CSA/SSA) and ensure data accuracy
  • Deliver white-glove onboarding from quote through activation
  • Support RSMs with quotes, proposals, and usage/cost analysis to drive upsell and cross-sell
  • Identify expansion opportunities based on usage trends and customer needs
  • Assist with renewals, retention strategies, and risk mitigation for at-risk accounts
  • Prefill, validate, and accelerate agreement processing to reduce sales cycle time
  • Generate and manage leads and opportunities in CRM
  • Execute outbound campaigns to support pipeline generation and revenue growth
  • Partner with Activations, RevOps, and Accounting to ensure accurate provisioning and billing readiness
  • Maintain CRM data integrity and manage task queues
  • Follow SOPs and meet SLAs
  • Support trade shows, events, and customer visits
  • Contribute to customer experience improvement initiatives
Qualifications
  • Bachelor's Degree in Business or related field (or equivalent experience)
  • 2-4+ years of experience in customer support, inside sales, or account management
Required Skills, Talents, & Experience
  • Strong communication, problem-solving, and organizational skills
  • Experience with CRM systems (Salesforce, Microsoft Dynamics)
  • Ability to manage multiple priorities in a fast-paced environment
Preferred Skills, Talents, & Experience
  • Experience in aviation, telecom, or technology industries
  • Familiarity with provisioning or connectivity services
  • Strong customer success and account management background

Equal Pay Disclosure(s)
Base Pay:
28.00 - 35.00 USD Hourly
Target Annual Short-Term Incentive:
Bonus Plan at 5% (% of Annualized Base Pay)
Eligible for Incentive Stock Program:
Yes
Benefits:
Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.
--- --- ---
Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.
Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.
The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).

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