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Chat Customer Support Jobs in Missouri (NOW HIRING)

EquipmentShare

Customer Support Specialist

Columbia, MO · On-site

$17.25 - $23/hr

The primary responsibility of the Customer Support Specialist is to consistently provide ... Respond to customer inquiries via telephone, chat, and email in an accurate, timely and ...

Ashley Global Retail, LLC

Customer Care Agent

Springfield, MO · On-site

$14 - $18.75/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Zelis

Client Support Specialist

Saint Louis, MO · On-site

$19 - $24/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Ashley Global Retail, LLC

Customer Care Agent

Springfield, MO · On-site

$14 - $18.75/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Saint Louis, MO · On-site

$15 - $20.25/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Ashley Global Retail, LLC

Customer Care Agent

Saint Louis, MO · On-site

$14.50 - $19.50/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Jobgether

$14.75 - $20.50/hr

Respond to customer inquiries through live chat, WhatsApp, email, and other support channels, providing accurate and timely solutions. * Manage customer issues related to orders, logistics, website ...

Ashley Global Retail, LLC

Customer Care Agent

Springfield, MO · On-site

$14.50 - $19.50/hr

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer ...

Zelis

Client Support Specialist

Saint Louis, MO

$17.50 - $23.50/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

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Showing results 1-20

All JobsChat Customer Support JobsChat Customer Support Jobs in Missouri

Chat Customer Support information

See Missouri salary details

$11

$18

$26

How much do chat customer support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for chat customer support in Missouri is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.62 per hour, depending on experience, location, and employer.

What is a chat customer support?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a chat customer support?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are some common challenges faced by chat customer support and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.
What job categories do people searching Chat Customer Support jobs in Missouri look for? The top searched job categories for Chat Customer Support jobs in Missouri are:
Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,450 per year, or $18 per hour.

Customer Support Specialist

Hire Velocity, LLC

Chesterfield, MO • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 27 days ago

Job description

We have a great opportunity for a Customer (Patient) Support Specialist in Chesterfield, MO
This is an on-site position
Company Overview:
We are the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.
As a Customer (Patient) Support Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You'll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat.
This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.
Compensation: $19-$21 hour
What You'll Do
  • Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
  • Conduct outbound outreach to support patients in completing key steps in their prescription journey
  • Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
  • Assist with insurance verification, benefits coordination, and financial assistance programs
  • Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
  • Research and resolve patient issues using internal tools and resources
  • Accurately document all interactions and key insights to ensure a seamless patient experience
  • Meet and exceed performance goals related to quality, productivity, and patient satisfaction
  • Identify trends or gaps in the patient experience and share feedback to improve processes and products
  • Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
  • Continuously learn and adapt to new products, workflows, and program updates
Qualifications
  • High school diploma or GED required
  • Those with a passion for helping others are welcome; prior customer service experience in retail, call center, or other customer-facing environments is a plus
  • Strong communication skills (verbal and written)
  • Comfortable using technology and learning new systems quickly
  • Strong problem-solving skills and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Curious, adaptable, and eager to learn
  • Self-starter with a strong sense of ownership and accountability
  • Passion for helping others and delivering high-quality patient care
  • Ability to work collaboratively across teams
Location & Schedule
  • Full-time, hourly role
  • 400 S Woods Mill RD, Chesterfield, MO
  • Multiple scheduling options available, including 4-day workweeks
  • Shifts scheduled between Monday-Friday, 7:00 AM - 7:00 PM CST
  • Rotating Saturday shifts (8:00 AM - 4:00 PM CST)
  • Schedules may evolve based on business needs
Benefits
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Daily meal stipend (onsite)
  • Free shuttle service and onsite parking
  • Pre-tax transit benefits
Hire Velocity logo

About Hire Velocity

Sourced by ZipRecruiter

Hire Velocity, headquartered in Atlanta, GA, US, operates in the human resources industry as a leading provider of recruitment process outsourcing and talent solutions. The company, which operates in the United States, was founded with the mission of revolutionizing hiring. The company offers innovative solutions to drive talent success, specializing in designing complete talent strategies, implementing efficient recruiting processes, and delivering results with in-depth analytics. Hire Velocity believes in the power of people and is committed to connecting companies with the top talent they need to succeed.

Industry

Human resource programs administration

Company size

51 - 200 Employees

Headquarters location

Atlanta, GA, US

Year founded

2004

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