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Chat Customer Support Jobs (NOW HIRING)

North Austin

Live Chat Support Agent

Austin, TX

$25 - $30/hr

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your ... Proven experience in customer service, preferably in healthcare or a related industry. * Strong ...

HITRUST Service Corp.

Customer Support Technician

Frisco, TX · On-site

$17 - $23.25/hr

The Customer Support Technician will also serve as a central point of contact for all user ... Create detailed support cases in JIRA on behalf of users via phone, online chat & email * Create ...

Zipline

Customer Support Specialist

Dallas, TX

$17.75 - $24/hr

Customer interaction takes place through an omni-channel support environment including phone calls, email, chat, and SMS/text communication. This role is not available remotely and will be based in ...

Alphabe Insight

Customer Support Specialist

Detroit, MI · On-site

$16.50 - $22.25/hr

Customer Support Specialist At Limitless East Marketing, we redefine possibilities through ... Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ...

Future Secure AI

Customer Support

Austin, TX · On-site

As a Customer Support Engineer, you'll be a key point of contact for our customers, providing ... chat, and occasionally screen sharing * Guide new customers through the onboarding process ...

Pure Hockey

Customer Support Specialist

Anaheim, CA · On-site

$20 - $25/hr

Description Pure Hockey is seeking a Customer Support Specialist to join our fast-growing and ... Respond to customer inquiries promptly and professionally via phone, email, and live chat.

Alphabe Insight Inc

Customer Support Specialist

Detroit, MI · On-site

$17.75 - $24/hr

Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ... Proven experience in customer support or a related role. * Excellent verbal and written ...

SecurityMetrics

Customer Support - French

Orem, UT · Remote

$14.75 - $19/hr

Provide basic customer support and account maintenance via phone, email, or chat * Scope customers to determine their PCI Self Assessment Questionnaire type * Help customers navigate and understand ...

Connexa Worx

Customer Support Assistan

Riverside, CA

Customer Support Assistant Welcome to Nexxaworks, where creativity, strategy, and innovation come ... Respond to customer inquiries via phone, email, and chat in a timely manner. * Provide accurate ...

Flex Dental

Customer Support Technician

Provo, UT · On-site

$17.25 - $23.50/hr

Omni-Channel Support (Chat, Phone, and Email) * Internal collaboration with support, training, and ... Technical Support Background (2 years of customer service experience preferred) * Understanding of ...

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Chat Customer Support information

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How much do chat customer support jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for chat customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are Chat Customer Support representatives?

Chat Customer Support representatives are professionals who assist customers through online messaging platforms. Their primary role is to answer questions, resolve issues, and provide information about products or services in real-time via chat. They handle multiple conversations simultaneously and use written communication skills to deliver prompt and effective support. This role is essential for businesses to maintain customer satisfaction and quickly address concerns without the need for phone calls.

What are the key skills and qualifications needed to thrive as a Chat Customer Support representative, and why are they important?

To thrive as a Chat Customer Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat systems like Zendesk or Intercom, and basic troubleshooting tools is typically required. Patience, empathy, and the ability to multitask make someone stand out in this position. These skills ensure efficient, accurate, and positive customer interactions, leading to higher satisfaction and loyalty.

What is the difference between Chat Customer Support vs Email Customer Support?

AspectChat Customer SupportEmail Customer Support
Communication MethodReal-time text chat with customersAsynchronous email correspondence
Work EnvironmentLive chat platforms, customer service softwareEmail clients, ticketing systems
Required SkillsQuick typing, real-time problem solvingClear written communication, patience
Response TimeImmediate or within seconds to minutesHours to days depending on volume

Chat Customer Support involves real-time, live interactions with customers via chat platforms, focusing on quick responses and immediate problem resolution. Email Customer Support handles customer inquiries through email, allowing more time for detailed responses but with longer wait times. Both roles require strong written communication skills, but Chat Customer Support emphasizes speed and real-time engagement, while Email Customer Support prioritizes clarity and thoroughness in written responses.

What are some common challenges faced by Chat Customer Support representatives and how are they addressed?

Chat Customer Support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly accessing accurate information to resolve issues. To address these challenges, many companies provide robust training programs, access to knowledge bases, and collaborative tools that allow agents to consult with team members or escalate complex cases. Effective time management and strong communication skills are also essential for maintaining high-quality support and ensuring customer satisfaction.
More about Chat Customer Support jobs
What cities are hiring for Chat Customer Support jobs? Cities with the most Chat Customer Support job openings:
What states have the most Chat Customer Support jobs? States with the most job openings for Chat Customer Support jobs include:
What job categories do people searching Chat Customer Support jobs look for? The top searched job categories for Chat Customer Support jobs are:
Chat Customer Support jobs near you
Infographic showing various Chat Customer Support job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 12% Full Time, 76% Part Time, 4% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Live Chat Support Agent

North Austin

Austin, TX

$25 - $30/hr

Full-time

Posted 19 days ago

Job description

Join our dedicated Hospital & Health Care team as a Live Chat Support Agent, where your communication skills and empathy will directly impact patient satisfaction and care experience. In this fast-paced role, you will serve as a vital link between patients, families, and healthcare professionals by providing timely, accurate, and compassionate support through live chat.

This position offers a unique opportunity to contribute to improving healthcare accessibility and service quality while working in a collaborative and supportive environment.

Key Objectives
  • Deliver prompt and professional live chat assistance to patients, visitors, and healthcare staff.
  • Resolve inquiries related to appointments, medical services, billing, and general hospital information.
  • Ensure clear communication and maintain patient confidentiality in compliance with healthcare regulations.
  • Collaborate with internal departments to escalate and resolve complex issues efficiently.
Responsibilities
  • Respond to live chat inquiries in a courteous, accurate, and timely manner.
  • Provide detailed information about hospital services, policies, and procedures.
  • Assist patients with appointment scheduling and follow-up coordination.
  • Document interactions and update patient records as necessary.
  • Identify and escalate urgent or sensitive issues to appropriate healthcare personnel.
  • Maintain up-to-date knowledge of hospital offerings, changes, and healthcare compliance standards.
  • Contribute to continuous improvement by providing feedback on common patient concerns and system enhancements.
Qualifications
  • High school diploma or equivalent; associate or bachelor’s degree in healthcare, communications, or related field preferred.
  • Proven experience in customer service, preferably in healthcare or a related industry.
  • Strong written communication skills with exceptional attention to detail.
  • Ability to handle sensitive information with discretion and professionalism.
  • Familiarity with electronic health records (EHR) systems and live chat platforms is a plus.
  • Excellent problem-solving skills and the ability to multitask in a dynamic environment.
  • Empathy, patience, and a commitment to delivering outstanding patient experience.
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