$17 - $19/hr
There will be a two-week, paid training which starts on Day 1! To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent ...
$17 - $19/hr
There will be a two-week, paid training which starts on Day 1! To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent ...
Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry. Full Time Customer Service Representative - Phone and Chat - Anchorage, AK Anchorage, Alaska We ...
Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry. Full Time Customer Service Representative - Phone and Chat - Anchorage, AK Anchorage, Alaska We ...
Customer Experience Champion
Wichita, KS · On-site
$14.25 - $19.50/hr
Previous experience working in a high call volume customer service setting and/or using live chat customer service. * Bi-lingual proficiency in both English and Spanish. Desired Attributes Beyond the ...
Customer Experience Champion
Wichita, KS · On-site
$14.25 - $19.50/hr
Previous experience working in a high call volume customer service setting and/or using live chat customer service. * Bi-lingual proficiency in both English and Spanish. Desired Attributes Beyond the ...
Customer Experience Champion
Buhler, KS · On-site
$13.75 - $18.75/hr
Previous experience working in a high call volume customer service setting and/or using live chat customer service. * Bi-lingual proficiency in both English and Spanish. Desired Attributes Beyond the ...
Customer Experience Champion
Buhler, KS · On-site
$13.75 - $18.75/hr
Previous experience working in a high call volume customer service setting and/or using live chat customer service. * Bi-lingual proficiency in both English and Spanish. Desired Attributes Beyond the ...
Customer Service Representative - Phone and Chat - Boston, MA
Boston, MA · On-site
$16 - $19/hr
Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry. Full Time Customer Service Representative - Phone and Chat - Boston, MA Boston, Massachusetts We ...
Customer Service Representative - Phone and Chat - Boston, MA
Boston, MA · On-site
$16 - $19/hr
Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry. Full Time Customer Service Representative - Phone and Chat - Boston, MA Boston, Massachusetts We ...
Customer Experience Champion
Wichita, KS · On-site
$14.25 - $19.50/hr
Previous experience working in a high call volume customer service setting and/or using live chat customer service. * Bi-lingual proficiency in both English and Spanish. Desired Attributes Beyond the ...
Quick apply
Customer Experience Champion
Wichita, KS · On-site
$14.25 - $19.50/hr
Previous experience working in a high call volume customer service setting and/or using live chat customer service. * Bi-lingual proficiency in both English and Spanish. Desired Attributes Beyond the ...
Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry. Full Time Customer Service Representative - Phone and Chat - Cheyenne, WY Cheyenne, Wyoming We ...
Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry. Full Time Customer Service Representative - Phone and Chat - Cheyenne, WY Cheyenne, Wyoming We ...
There will be a two-week, paid training which starts on Day 1! To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent ...
There will be a two-week, paid training which starts on Day 1! To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent ...
Our business services integrate advanced phone services, contact center solutions, web conferencing ... Resolve issues from customers, inside sales, and other support teams through phone, chat, CRM cases ...
Our business services integrate advanced phone services, contact center solutions, web conferencing ... Resolve issues from customers, inside sales, and other support teams through phone, chat, CRM cases ...
Customer Care Agent
Gig Harbor, WA · On-site
$17.13/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
Gig Harbor, WA · On-site
$17.13/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
Saint Louis, MO · On-site
$15 - $20.25/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
Saint Louis, MO · On-site
$15 - $20.25/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
Auburn, WA · On-site
$17.13/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
Auburn, WA · On-site
$17.13/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
$14.75 - $19.75/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
$14.75 - $19.75/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
$16.50 - $22.25/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
$16.50 - $22.25/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
Dupont, WA · On-site
$17.13/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
Dupont, WA · On-site
$17.13/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
Memphis, TN · On-site
$15 - $20.25/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
Memphis, TN · On-site
$15 - $20.25/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
2750.0041 - Customer Service Representative (LNP Specialist)
San Jose, CA · On-site
$20 - $26.25/hr
Our business services integrate advanced phone services, contact center solutions, web conferencing ... Resolve issues from customers, inside sales, and other support teams through phone, chat, CRM cases ...
2750.0041 - Customer Service Representative (LNP Specialist)
San Jose, CA · On-site
$20 - $26.25/hr
Our business services integrate advanced phone services, contact center solutions, web conferencing ... Resolve issues from customers, inside sales, and other support teams through phone, chat, CRM cases ...
Customer Care Agent
Holmen, WI · On-site
$14.50 - $19.50/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
Holmen, WI · On-site
$14.50 - $19.50/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
$17.13/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
$17.13/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
$16.90/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Customer Care Agent
$16.90/hr
... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...
Chat Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do chat customer service jobs pay per hour?
As of Jun 8, 2026, the average hourly pay for chat customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What is the difference between Chat Customer Service vs Live Customer Support?
| Aspect | Chat Customer Service | Live Customer Support |
|---|---|---|
| Communication Method | Text-based chat | Phone, in-person, or video calls |
| Work Environment | Remote, online platforms | Call centers, retail stores, offices |
| Required Skills | Typing speed, written communication | Verbal communication, problem-solving |
| Common Certifications | Customer service training, CRM tools | Customer service training, communication skills |
Chat Customer Service involves assisting customers via online chat platforms, focusing on written communication. Live Customer Support typically involves phone or in-person interactions, emphasizing verbal skills. Both roles require customer service experience but differ mainly in communication methods and work settings.
What are Chat Customer Service representatives?
Chat Customer Service representatives are professionals who assist customers via online chat platforms. They handle inquiries, resolve issues, provide product or service information, and guide customers through troubleshooting steps in real time. Unlike traditional phone support, chat agents communicate through written messages, often managing multiple conversations simultaneously. Their goal is to ensure customer satisfaction by providing timely and accurate support in a convenient, text-based format.
What are some common challenges faced by Chat Customer Service representatives and how can they be managed effectively?
One common challenge for Chat Customer Service representatives is handling multiple customer conversations simultaneously while maintaining accuracy and a friendly tone. It can also be difficult to interpret customer emotions or intent without vocal cues. To manage these challenges, it's important to develop strong multitasking skills, use response templates wisely, and ask clarifying questions when needed. Many teams provide ongoing training and support to help representatives improve their communication and problem-solving abilities in a fast-paced environment.
What are the key skills and qualifications needed to thrive as a Chat Customer Service Representative, and why are they important?
To thrive as a Chat Customer Service Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and multitasking skills help you deliver exceptional customer experiences and handle multiple conversations at once. These skills ensure swift, accurate, and positive interactions that build customer satisfaction and loyalty.
More about Chat Customer Service jobs
What cities are hiring for Chat Customer Service jobs? Cities with the most Chat Customer Service job openings:
What are the most commonly searched types of Chat Customer Service jobs? The most popular types of Chat Customer Service jobs are:
What states have the most Chat Customer Service jobs? States with the most job openings for Chat Customer Service jobs include:
What job categories do people searching Chat Customer Service jobs look for? The top searched job categories for Chat Customer Service jobs are:
$17 - $19/hr
Full-time
Posted 22 days ago
Job description
We're iPostal1 and we're in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we're looking for confident, upbeat, personable Customer Service professionals to support that growth in our Cheyenne, WY location.
There will be a two-week, paid training which starts on Day 1!
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
The salary range for this role is $17.00 - $19.00 per hour.
*Please note this is an in-office role. Remote work is not available.
Responsibilities:
- Answer inbound calls from customers in a prompt and professional manner
- Identify the type of assistance needed
- Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
- Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
- Manage customer expectations
- Actively engage customers in on-line chat context
- Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
- Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
- Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements:
- Active listening skills
- Results oriented
- Strong work ethic
- Excellent verbal and written communication skills
- Previous experience in a customer service-oriented role
- Proficient in navigating in a CRM and/or multiple software applications
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.
Employment Type: FULL_TIME