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Chat Customer Service Jobs (NOW HIRING)

Corps Team

Customer Service Representative

Rigby, ID · On-site

$17 - $18/hr

The Customer Service Professional is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient ...

Marmon

Customer Service Representative

Mount Juliet, TN · On-site

$15 - $20.50/hr

... service to both internal and external stakeholders. The ideal candidate embodies our company ... chat Customer-focused mindset with adaptability to different personalities, situations, and ...

Ideatek Telcom LLC

Customer Experience Champion

Wichita, KS

$14.25 - $19.50/hr

Previous experience working in a high call volume customer service setting and/or using live chat customer service. * Bi-lingual proficiency in both English and Spanish. Desired Attributes Beyond the ...

IdeaTek

Customer Experience Champion

Wichita, KS · On-site

$15.75 - $21.50/hr

Previous experience working in a high call volume customer service setting and/or using live chat customer service. * Bi-lingual proficiency in both English and Spanish. Desired Attributes Beyond the ...

Edmund Optics

$63 - $70/hr

... chat, and other customer communication channels. The team supports customers across multiple time zones, requiring the Supervisor to ensure appropriate service and leadership coverage across an ...

Ideatek

Customer Experience Champion

Wichita, KS · On-site

$14.25 - $19.50/hr

Previous experience working in a high call volume customer service setting and/or using live chat customer service. * Bi-lingual proficiency in both English and Spanish. Desired Attributes Beyond the ...

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Chat Customer Service information

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How much do chat customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for chat customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a chat customer service representative?

Chat Customer Service representatives are professionals who assist customers via online chat platforms. They handle inquiries, resolve issues, provide product or service information, and guide customers through troubleshooting steps in real time. Unlike traditional phone support, chat agents communicate through written messages, often managing multiple conversations simultaneously. Their goal is to ensure customer satisfaction by providing timely and accurate support in a convenient, text-based format.

What are the key skills and qualifications needed to thrive as a chat customer service representative?

To thrive as a Chat Customer Service Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and multitasking skills help you deliver exceptional customer experiences and handle multiple conversations at once. These skills ensure swift, accurate, and positive interactions that build customer satisfaction and loyalty.

What are some common challenges faced by chat customer service representatives and how can they be managed effectively?

One common challenge for Chat Customer Service representatives is handling multiple customer conversations simultaneously while maintaining accuracy and a friendly tone. It can also be difficult to interpret customer emotions or intent without vocal cues. To manage these challenges, it's important to develop strong multitasking skills, use response templates wisely, and ask clarifying questions when needed. Many teams provide ongoing training and support to help representatives improve their communication and problem-solving abilities in a fast-paced environment.

What is the difference between Chat Customer Service vs Live Customer Support?

AspectChat Customer ServiceLive Customer Support
Communication MethodText-based chatPhone, in-person, or video calls
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Required SkillsTyping speed, written communicationVerbal communication, problem-solving
Common CertificationsCustomer service training, CRM toolsCustomer service training, communication skills

Chat Customer Service involves assisting customers via online chat platforms, focusing on written communication. Live Customer Support typically involves phone or in-person interactions, emphasizing verbal skills. Both roles require customer service experience but differ mainly in communication methods and work settings.

How do I become a chat customer service agent?

To become a chat customer service agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with customer service, familiarity with chat or messaging platforms, and basic computer skills are often required; some employers may also prefer prior experience or relevant certifications. Training is usually provided by the employer to familiarize new agents with company policies and tools.
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What are the most commonly searched types of Chat Customer Service jobs?

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What states have the most Chat Customer Service jobs?

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What job categories do people searching Chat Customer Service jobs look for?

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Chat Customer Service jobs near you
Infographic showing various Chat Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Associate, Bilingual Customer Service (Chat)

Oriental Bank

Bayamon, PR • On-site

$13 - $18/hr

Full-time

Re-posted yesterday

Job description

The Associate, Retail Channels (Chat) direct support and communication to channels, support the strategies and initiatives to further the adoption of digital channels among customers. Position works on-site based in Bayamon, PR

MAJOR DUTIES & RESPONSIBILITIES:

  • Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward customers (internal and external).

  • Refer customers to the digital channel options according to the customers' needs.

  • Support the definition and development of digital channels adoption strategies for existing and new clients.

  • Visit physical channels to provide feedback and communicate defined strategies related to digital channels adoption.

  • Throughout direct observation of clients and customers' conduct, apply gained insights/data to create pitch-perfect digital briefs and customer journeys.

  • Stay up to date on current and future Oriental's digital channels capabilities to provide the most cutting-edge insights and guidance to personnel.

  • Participate in presentations as an expert in the digital channels' arena.

  • Participate in testing process as part of the development of new digital tools.

  • Support the generation of continuous motivation, contests, and different initiatives to achieve results.

  • Support the preparedness of processes, communications, guided, facts sheets or any necessary documentation to serve as tools for branches.

  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Business Administration with major in finance or related field, preferable.

  • Two (2) years' experience in a financial services company or related work of management. Required

  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

  • Excellent Knowledge in industry operating policies, procedures and regulations (state and federal).

  • Excellent analytical skills to determine critical issues and areas in need of improvement and the ability to find creative solutions while considering all aspects, departments and individuals affected.

  • Excellent written and verbal communication skills with a demonstrated ability to create processes and procedures and to lead a project and communicate results as well as carry out new policies and procedures.

  • Fully Bilingual - English and Spanish (written and verbal). required.

  • Proficiency in MS Office (Word, Excel, Outlook), reporting systems and other business applications required.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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