ZipRecruiter

Log In

1

Chat Customer Service Jobs in Rhode Island (NOW HIRING)

Copart, Inc.

Customer Service Representative

Exeter, RI · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Position may expand to include Chat and Email Customer Support. Answer and place calls in a ...

Ferrellgas

Customer Service Specialist

Tiverton, RI · On-site

$16 - $21/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... Handle general customer issues such as general service order input, executing emergency scripts ...

Carrier

Customer Service Technician

Warwick, RI

$35K - $71K/yr

Provide customer service / technical support for Viessmann commercial and residential boilers ... chat rooms. * Use available systems and technology to guide and assist contractors with knowledge ...

Carrier

Customer Service Technician

Warwick, RI · On-site

$35K - $71K/yr

Provide customer service / technical support for Viessmann commercial and residential boilers ... chat rooms. * Use available systems and technology to guide and assist contractors with knowledge ...

Axelon

Customer Service

Warwick, RI · On-site

$20/hr

Required Skills and Experience: - Suggested 2+ years of experience in Customer Service. Prior Call Center experience is highly preferred. - Must live within one hour commute of Warwick, RI Client ...

KFC of Taunton LLC

Customer Service

Woonsocket, RI

$15.25 - $20.75/hr

Team Member (Customer Service) Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide ...

Sharecare

Lead Customer Service Rep

Providence, RI · On-site

Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.?? * Provide support for the customer service team ...

Flagship Staffing Services

Be Seen First

Customer Service Representative

Coventry, RI · On-site

$18.50 - $19/hr

Our client is looking for an experienced Customer Service professional to help with a 3 month project. You will be responsible for coordinating bus schedules for transportation. * Basic computer ...

Walgreens

Customer Service Associate

Providence, RI · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

next page

Showing results 1-20

All JobsChat Customer Service JobsChat Customer Service Jobs in Rhode Island

Chat Customer Service information

What is the difference between Chat Customer Service vs Live Customer Support?

AspectChat Customer ServiceLive Customer Support
Communication MethodText-based chatPhone, in-person, or video calls
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Required SkillsTyping speed, written communicationVerbal communication, problem-solving
Common CertificationsCustomer service training, CRM toolsCustomer service training, communication skills

Chat Customer Service involves assisting customers via online chat platforms, focusing on written communication. Live Customer Support typically involves phone or in-person interactions, emphasizing verbal skills. Both roles require customer service experience but differ mainly in communication methods and work settings.

What is a chat customer service representative?

Chat Customer Service representatives are professionals who assist customers via online chat platforms. They handle inquiries, resolve issues, provide product or service information, and guide customers through troubleshooting steps in real time. Unlike traditional phone support, chat agents communicate through written messages, often managing multiple conversations simultaneously. Their goal is to ensure customer satisfaction by providing timely and accurate support in a convenient, text-based format.

What are some common challenges faced by chat customer service representatives and how can they be managed effectively?

One common challenge for Chat Customer Service representatives is handling multiple customer conversations simultaneously while maintaining accuracy and a friendly tone. It can also be difficult to interpret customer emotions or intent without vocal cues. To manage these challenges, it's important to develop strong multitasking skills, use response templates wisely, and ask clarifying questions when needed. Many teams provide ongoing training and support to help representatives improve their communication and problem-solving abilities in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a chat customer service representative?

To thrive as a Chat Customer Service Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and multitasking skills help you deliver exceptional customer experiences and handle multiple conversations at once. These skills ensure swift, accurate, and positive interactions that build customer satisfaction and loyalty.

How do you become a chat customer service agent?

To become a chat customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and chat platforms. Many employers also require familiarity with customer service software and the ability to handle multiple chats simultaneously. Training is often provided by the employer after hiring.

What are the most commonly searched types of Chat Customer Service jobs in Rhode Island?

The most popular types of Chat Customer Service jobs in Rhode Island are:

What cities in Rhode Island are hiring for Chat Customer Service jobs?

Cities in Rhode Island with the most Chat Customer Service job openings:

Chat Customer Service jobs near you
Infographic showing various Chat Customer Service job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Service & Sales Representative

Rustman Agency

Westerly, RI • On-site

Full-time

Re-posted 26 days ago

Job description


Are you a people-person who thrives on turning conversations into connections-and connections into sales? As a Customer Service and Sales Representative, you'll be at the heart of our client experience. You'll guide, support, and inspire customers while offering solutions that truly make a difference.
This is not your average customer service role. We're looking for someone who is proactive, personable, and purpose-driven. Someone who brings energy and empathy to every interaction and finds satisfaction in solving problems and creating value for others.
What You'll Do
Be the friendly, knowledgeable voice that customers can trust through phone, email, and chat
Provide personalized support and solutions that meet each customer's unique needs
Educate clients on products and services while identifying opportunities for upselling based on value
Troubleshoot issues with patience, empathy, and a solutions-first mindset
Follow up with leads and maintain long-term customer relationships
Collaborate with team members to improve service strategies and share client insights
What Makes You a Great Fit
You genuinely enjoy helping people and making them feel heard
You communicate clearly, calmly, and confidently
You are excited by sales, especially when it helps people
You're organized, adaptable, and comfortable managing multiple conversations
You're self-motivated and thrive in a fast-paced, supportive environment
Requirements
Experience in customer service or sales is helpful, but not required
Ability to learn and use CRM systems, chat tools, and email platforms
Strong verbal and written communication skills
Reliable internet connection and a quiet workspace if working remotely
What You'll Get
Flexible work schedule with remote options
Ongoing training, mentorship, and opportunities for growth
A supportive and energetic team culture
Performance-based recognition, incentives, and the chance to make a real impact
If you're ready to bring your personality and passion to a role where every conversation counts, we'd love to hear from you.
Department Sales Department Locations RI, Westerly

Apply