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Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Strong customer service, problem-solving, and conflict resolution abilities. * Excellent organizational skills with strong attention to detail. * Intermediate to advanced Microsoft Excel skills ...

Corps Team

Customer Service Representative

Rigby, ID · On-site

$17 - $18/hr

The Customer Service Professional is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient ...

Customer Service | Full-Time

Inbound Customer Care Agent

Dallas, TX · On-site

$15.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Excellent interpersonal skills and a collaborative mindset Preferred (Not Required): * 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative ...

Customer Service | Full-Time

Inbound Customer Care Agent

Savannah, GA · On-site

$14.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Excellent interpersonal skills and a collaborative mindset Preferred (Not Required): * 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative ...

Marmon

Customer Service Representative

Harrison, OH · On-site

$15.25 - $20.75/hr

Ability and willingness to quickly learn technical products, services, and evolving workplace ... chat * Customer-focused mindset with adaptability to different personalities, situations, and ...

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Chat Customer Service information

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How much do chat customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for chat customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a chat customer service representative?

Chat Customer Service representatives are professionals who assist customers via online chat platforms. They handle inquiries, resolve issues, provide product or service information, and guide customers through troubleshooting steps in real time. Unlike traditional phone support, chat agents communicate through written messages, often managing multiple conversations simultaneously. Their goal is to ensure customer satisfaction by providing timely and accurate support in a convenient, text-based format.

What are the key skills and qualifications needed to thrive as a chat customer service representative?

To thrive as a Chat Customer Service Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and multitasking skills help you deliver exceptional customer experiences and handle multiple conversations at once. These skills ensure swift, accurate, and positive interactions that build customer satisfaction and loyalty.

What are some common challenges faced by chat customer service representatives and how can they be managed effectively?

One common challenge for Chat Customer Service representatives is handling multiple customer conversations simultaneously while maintaining accuracy and a friendly tone. It can also be difficult to interpret customer emotions or intent without vocal cues. To manage these challenges, it's important to develop strong multitasking skills, use response templates wisely, and ask clarifying questions when needed. Many teams provide ongoing training and support to help representatives improve their communication and problem-solving abilities in a fast-paced environment.

What is the difference between Chat Customer Service vs Live Customer Support?

AspectChat Customer ServiceLive Customer Support
Communication MethodText-based chatPhone, in-person, or video calls
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Required SkillsTyping speed, written communicationVerbal communication, problem-solving
Common CertificationsCustomer service training, CRM toolsCustomer service training, communication skills

Chat Customer Service involves assisting customers via online chat platforms, focusing on written communication. Live Customer Support typically involves phone or in-person interactions, emphasizing verbal skills. Both roles require customer service experience but differ mainly in communication methods and work settings.

How do you become a chat customer service agent?

To become a chat customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and chat platforms. Many employers also require familiarity with customer service software and the ability to handle multiple chats simultaneously. Training is often provided by the employer after hiring.
More about Chat Customer Service jobs

What cities are hiring for Chat Customer Service jobs?

Cities with the most Chat Customer Service job openings:

What are the most commonly searched types of Chat Customer Service jobs?

The most popular types of Chat Customer Service jobs are:

What states have the most Chat Customer Service jobs?

States with the most job openings for Chat Customer Service jobs include:

What job categories do people searching Chat Customer Service jobs look for?

The top searched job categories for Chat Customer Service jobs are:

Chat Customer Service jobs near you
Infographic showing various Chat Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Servicing - Customer Care Specialist

Customer Service

Warren, MI • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary

We are seeking a customer-focused Customer Care Servicing Specialist to join our Mortgage Servicing team. In this role, you will serve as a primary point of contact for homeowners and servicing partners, providing exceptional customer service while assisting with mortgage servicing inquiries, account maintenance, and issue resolution.

The ideal candidate enjoys helping others, communicates effectively, and thrives in a fast-paced environment. Previous experience in mortgage servicing, customer service, call center operations, financial services, or banking is highly valued.


Responsibilities

  • Serve as the primary point of contact for borrowers and servicing partners regarding mortgage servicing inquiries.
  • Handle a high volume of inbound and outbound phone calls with professionalism and empathy.
  • Respond to customer emails and written inquiries in a timely manner.
  • Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and general servicing requests.
  • Maintain accurate documentation of all customer interactions within the servicing system.
  • Generate, review, and complete assigned servicing reports.
  • Coordinate with servicing partners and internal departments to resolve account issues efficiently.
  • Cross-train in multiple areas of mortgage servicing to support departmental needs.
  • Maintain compliance with company policies, investor guidelines, and applicable federal and state mortgage servicing regulations.
  • Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations.


Required Qualifications

  • High school diploma or equivalent.
  • 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field.
  • Experience handling a high volume of inbound and outbound customer calls.
  • Excellent verbal and written communication skills.
  • Strong customer service, problem-solving, and conflict resolution abilities.
  • Excellent organizational skills with strong attention to detail.
  • Intermediate to advanced Microsoft Excel skills, including formulas, VLOOKUPs, and PivotTables.
  • Proficiency with Microsoft Office (Excel, Word, Outlook).
  • Ability to multitask, prioritize work, and adapt in a fast-paced environment.
  • Self-motivated with a positive attitude and strong work ethic.
  • Full-time, onsite attendance.


Preferred Qualifications

  • Experience in mortgage servicing or mortgage operations.
  • Familiarity with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or similar systems.
  • Knowledge of escrow, mortgage payments, loan servicing, default servicing, or customer account maintenance.
  • Bilingual (English/Spanish) preferred.


Benefits

We offer a comprehensive benefits package to support your health, financial well-being, and professional growth, including:

  • Competitive salary
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • 401(k) with employer matching
  • Paid time off and paid holidays
  • Paid training and career development
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Career advancement opportunities


Why Join Our Team?

We're committed to delivering outstanding service to homeowners while creating a collaborative and supportive work environment for our employees. If you're passionate about helping customers, enjoy solving problems, and want to build a career in the mortgage servicing industry, we'd love to hear from you.


Equal Opportunity Employer

We are an Equal Opportunity Employer committed to fostering an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.


Disclaimer

The duties and responsibilities described above are intended to describe the general nature of the work performed and are not intended to be an exhaustive list of responsibilities or qualifications. Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Employment is at will unless otherwise governed by applicable law.


Search Keywords

Customer Care Specialist • Mortgage Servicing • Mortgage Customer Service • Customer Service Representative • Call Center Representative • Mortgage Operations • Loan Servicing • Escrow • Mortgage Payments • Banking • Financial Services • Borrower Support • Account Maintenance • MSP • ICE Mortgage Technology • Black Knight • Microsoft Excel • Customer Support • Mortgage Industry • Mortgage Servicing Specialist