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Chat Customer Service Jobs in Appleton, WI (NOW HIRING)

Kelly Services

Customer Service Rep.

Appleton, WI

$16 - $18/hr

Work with a team focused on delivering exceptional customer service. * Gain experience with ... Excel in effective and professional communication, both verbal and written (phone, email, chat, in ...

dbi

Part Time Customer Service

Green Bay, WI

$15.50 - $21.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

dbi

Part Time Customer Service

Appleton, WI

$15.50 - $21.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Walgreens

Customer Service Associate

De Pere, WI · On-site

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Kaukauna, WI · On-site

$14.75 - $20.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Oshkosh, WI · On-site

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Oshkosh, WI · On-site

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Neenah, WI

$15 - $20.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Neenah, WI · On-site

$15 - $20.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Ornua

Customer Service Specialist

Hilbert, WI

$16.75 - $22.25/hr

Customer Service Specialist Are looking for your next new challenge? We have exciting opportunities available for Customer Service Professional to join our team in Hilbert, WI on a permanent basis. A ...

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Chat Customer Service information

See Appleton, WI salary details

$9

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$26

How much do chat customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for chat customer service in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Customer Service Representative, and why are they important?

To thrive as a Chat Customer Service Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and multitasking skills help you deliver exceptional customer experiences and handle multiple conversations at once. These skills ensure swift, accurate, and positive interactions that build customer satisfaction and loyalty.

What are some common challenges faced by Chat Customer Service representatives and how can they be managed effectively?

One common challenge for Chat Customer Service representatives is handling multiple customer conversations simultaneously while maintaining accuracy and a friendly tone. It can also be difficult to interpret customer emotions or intent without vocal cues. To manage these challenges, it's important to develop strong multitasking skills, use response templates wisely, and ask clarifying questions when needed. Many teams provide ongoing training and support to help representatives improve their communication and problem-solving abilities in a fast-paced environment.

What are Chat Customer Service representatives?

Chat Customer Service representatives are professionals who assist customers via online chat platforms. They handle inquiries, resolve issues, provide product or service information, and guide customers through troubleshooting steps in real time. Unlike traditional phone support, chat agents communicate through written messages, often managing multiple conversations simultaneously. Their goal is to ensure customer satisfaction by providing timely and accurate support in a convenient, text-based format.

What is the difference between Chat Customer Service vs Live Customer Support?

AspectChat Customer ServiceLive Customer Support
Communication MethodText-based chatPhone, in-person, or video calls
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Required SkillsTyping speed, written communicationVerbal communication, problem-solving
Common CertificationsCustomer service training, CRM toolsCustomer service training, communication skills

Chat Customer Service involves assisting customers via online chat platforms, focusing on written communication. Live Customer Support typically involves phone or in-person interactions, emphasizing verbal skills. Both roles require customer service experience but differ mainly in communication methods and work settings.

What are the most commonly searched types of Chat Customer Service jobs in Appleton, WI? The most popular types of Chat Customer Service jobs in Appleton, WI are:
What are popular job titles related to Chat Customer Service jobs in Appleton, WI? For Chat Customer Service jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Chat Customer Service jobs in Appleton, WI look for? The top searched job categories for Chat Customer Service jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Chat Customer Service jobs? Cities near Appleton, WI with the most Chat Customer Service job openings:
Chat Customer Service jobs near you

Multi-Channel Customer Service Representative

altaresourceshcm

Neenah, WI

$16.25 - $22/hr

Other

Retirement, PTO

Posted 7 days ago

Job description

Alta Resources is looking for Multi-Channel Customer Service Representatives.

The Multi-Channel Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, chat, letter, fax, mail and sample fulfillment, data entry, surveys, validation of orders, and social media. Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty.

Duties & Qualities

  • Use social media, chat, email and/or phone (voice) to address the needs of our client’s customers
  • Help facilitate, analyze & resolve customer issues
  • Provide product support, solutions & additional product information
  • Strong desire and passion to help and serve others
  • High level of confidence, enthusiasm and a positive attitude
  • Excellent written & verbal communication skills
  • Ability to build relationships with clients, customers and co-workers

   Working at Alta Resources

  • Work with people & customers that are passionate about the same things you are
  • Expand your writing & communication skills
  • On-the-job paid training
  • Career advancement & education reimbursements
  • Product discounts, incentives and other freebies

 Additional Job Information

  • Full- & part-time hours available, including evenings & weekends
  • Full benefits (full-time employees), include PTO, holiday pay, insurance, 401(k) and education assistance

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