To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet ...
Customer Service Representative (CSR)
Prattville, AL · On-site
$13.50 - $18.50/hr
Interact with customers via phone, email, and chat to address their queries, concerns, and service requests. * Ensure accurate and timely entry of customer information, service requests, and job ...
Customer Service Representative (CSR)
Prattville, AL · On-site
$13.50 - $18.50/hr
Interact with customers via phone, email, and chat to address their queries, concerns, and service requests. * Ensure accurate and timely entry of customer information, service requests, and job ...
Customer Service Specialist
Birmingham, AL · On-site
$55K - $60K/yr
Customer Service Specialist At Signal Tru Brand, we believe in crafting powerful marketing ... Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Customer Service Specialist
Birmingham, AL · On-site
$55K - $60K/yr
Customer Service Specialist At Signal Tru Brand, we believe in crafting powerful marketing ... Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Customer Service Specialist
Birmingham, AL · On-site
$55K - $60K/yr
We are seeking a Customer Service Specialist who will be the first point of contact for clients ... Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Customer Service Specialist
Birmingham, AL · On-site
$55K - $60K/yr
We are seeking a Customer Service Specialist who will be the first point of contact for clients ... Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Customer Service Specialist
Birmingham, AL · On-site
$55K - $60K/yr
We are seeking a Customer Service Specialist who will be the first point of contact for clients ... Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Customer Service Specialist
Birmingham, AL · On-site
$55K - $60K/yr
We are seeking a Customer Service Specialist who will be the first point of contact for clients ... Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Customer Service Specialist
Birmingham, AL · On-site
$55K - $60K/yr
We are seeking a Customer Service Specialist who will be the first point of contact for clients ... Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Customer Service Specialist
Birmingham, AL · On-site
$55K - $60K/yr
We are seeking a Customer Service Specialist who will be the first point of contact for clients ... Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Customer Service Representative
Trussville, AL · On-site
$15/hr
Answer customer inquiries via phone, email, and chat in a friendly, professional manner. * Schedule, modify, and confirm lawn care service appointments. * Provide accurate information about our ...
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Customer Service Representative
Trussville, AL · On-site
$15/hr
Answer customer inquiries via phone, email, and chat in a friendly, professional manner. * Schedule, modify, and confirm lawn care service appointments. * Provide accurate information about our ...
Customer Service Officer
Birmingham, AL · On-site
$57K - $60K/yr
Respond to customer inquiries via phone, email, and live chat * Resolve customer issues and ... Identify areas for service improvement and provide feedback to management * Ensure compliance with ...
Customer Service Officer
Birmingham, AL · On-site
$57K - $60K/yr
Respond to customer inquiries via phone, email, and live chat * Resolve customer issues and ... Identify areas for service improvement and provide feedback to management * Ensure compliance with ...
Customer Service Specialist
Irondale, AL · On-site
$14.25 - $19/hr
Customer Service Specialist We are seeking a highly organized and detail-oriented Customer Service ... Respond promptly to customer inquiries via phone, email, or chat, providing clear and helpful ...
Customer Service Specialist
Irondale, AL · On-site
$14.25 - $19/hr
Customer Service Specialist We are seeking a highly organized and detail-oriented Customer Service ... Respond promptly to customer inquiries via phone, email, or chat, providing clear and helpful ...
Customer Service Officer
Birmingham, AL · On-site
$57K - $60K/yr
Respond to customer inquiries via phone, email, and live chat * Resolve customer issues and ... Identify areas for service improvement and provide feedback to management * Ensure compliance with ...
Customer Service Officer
Birmingham, AL · On-site
$57K - $60K/yr
Respond to customer inquiries via phone, email, and live chat * Resolve customer issues and ... Identify areas for service improvement and provide feedback to management * Ensure compliance with ...
Customer Service Specialist
Irondale, AL · On-site
$23/hr
Customer Service Specialist Position Overview We areseekinga highly organized and detail-oriented ... Respond promptly to customer inquiries via phone, email, or chat, providing clear and helpful ...
Customer Service Specialist
Irondale, AL · On-site
$23/hr
Customer Service Specialist Position Overview We areseekinga highly organized and detail-oriented ... Respond promptly to customer inquiries via phone, email, or chat, providing clear and helpful ...
Customer Service Specialist
Irondale, AL · On-site
$23/hr
Customer Service Specialist Position Overview We are seeking a highly organized and detail-oriented ... Respond promptly to customer inquiries via phone, email, or chat, providing clear and helpful ...
Customer Service Specialist
Irondale, AL · On-site
$23/hr
Customer Service Specialist Position Overview We are seeking a highly organized and detail-oriented ... Respond promptly to customer inquiries via phone, email, or chat, providing clear and helpful ...
... chat Provide personalized support and solutions that meet each customer's unique needs Educate ... services while identifying opportunities for upselling based on value Troubleshoot issues with ...
... chat Provide personalized support and solutions that meet each customer's unique needs Educate ... services while identifying opportunities for upselling based on value Troubleshoot issues with ...
... chat Provide personalized support and solutions that meet each customer's unique needs Educate ... services while identifying opportunities for upselling based on value Troubleshoot issues with ...
... chat Provide personalized support and solutions that meet each customer's unique needs Educate ... services while identifying opportunities for upselling based on value Troubleshoot issues with ...
... chat Provide personalized support and solutions that meet each customer's unique needs Educate ... services while identifying opportunities for upselling based on value Troubleshoot issues with ...
... chat Provide personalized support and solutions that meet each customer's unique needs Educate ... services while identifying opportunities for upselling based on value Troubleshoot issues with ...
... chat Provide personalized support and solutions that meet each customer's unique needs Educate ... services while identifying opportunities for upselling based on value Troubleshoot issues with ...
... chat Provide personalized support and solutions that meet each customer's unique needs Educate ... services while identifying opportunities for upselling based on value Troubleshoot issues with ...
... chat, etc.). • Train and onboard new customer service staff when necessary. • Identify opportunities to improve customer experience and operational efficiency. • Prepare reports on service ...
... chat, etc.). • Train and onboard new customer service staff when necessary. • Identify opportunities to improve customer experience and operational efficiency. • Prepare reports on service ...
... chat, etc.). • Train and onboard new customer service staff when necessary. • Identify opportunities to improve customer experience and operational efficiency. • Prepare reports on service ...
... chat, etc.). • Train and onboard new customer service staff when necessary. • Identify opportunities to improve customer experience and operational efficiency. • Prepare reports on service ...
Customer Service Representative
Pelham, AL · On-site
$16 - $20/hr
As the voice of Red Mountain Garage Doors, you'll be the first point of contact for customers-delivering exceptional service and support across phone, email, and chat. * Provide professional ...
Customer Service Representative
Pelham, AL · On-site
$16 - $20/hr
As the voice of Red Mountain Garage Doors, you'll be the first point of contact for customers-delivering exceptional service and support across phone, email, and chat. * Provide professional ...
Customer Service Representative
Pelham, AL · On-site
$16 - $20/hr
As the voice of Red Mountain Garage Doors, you'll be the first point of contact for customers-delivering exceptional service and support across phone, email, and chat. * Provide professional ...
Customer Service Representative
Pelham, AL · On-site
$16 - $20/hr
As the voice of Red Mountain Garage Doors, you'll be the first point of contact for customers-delivering exceptional service and support across phone, email, and chat. * Provide professional ...
Chat Customer Service information
See Alabama salary details
$8.93 - $10.34
2% of jobs
$10.34 - $11.75
4% of jobs
$11.75 - $13.15
11% of jobs
$13.93 is the 25th percentile. Wages below this are outliers.
$13.15 - $14.56
15% of jobs
The median wage is $15.85 / hr.
$14.56 - $15.97
20% of jobs
$15.97 - $17.37
15% of jobs
$18.34 is the 75th percentile. Wages above this are outliers.
$17.37 - $18.78
13% of jobs
$18.78 - $20.18
7% of jobs
$20.18 - $21.59
6% of jobs
$21.59 - $23
4% of jobs
$23 - $24.40
3% of jobs
$8
$17
$24
How much do chat customer service jobs pay per hour?
What is the difference between Chat Customer Service vs Live Customer Support?
| Aspect | Chat Customer Service | Live Customer Support |
|---|---|---|
| Communication Method | Text-based chat | Phone, in-person, or video calls |
| Work Environment | Remote, online platforms | Call centers, retail stores, offices |
| Required Skills | Typing speed, written communication | Verbal communication, problem-solving |
| Common Certifications | Customer service training, CRM tools | Customer service training, communication skills |
Chat Customer Service involves assisting customers via online chat platforms, focusing on written communication. Live Customer Support typically involves phone or in-person interactions, emphasizing verbal skills. Both roles require customer service experience but differ mainly in communication methods and work settings.
What is a chat customer service representative?
What are some common challenges faced by chat customer service representatives and how can they be managed effectively?
What are the key skills and qualifications needed to thrive as a chat customer service representative?
How do you become a chat customer service agent?

$15 - $20.50/hr
Full-time
Re-posted 2 days ago
Job description
We’re iPostal1 and we’re in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Birmingham, Alabama location.
There will be a two-week, paid training which starts with the first week in the Birmingham office and the second week in our Montebello, N.Y. headquarters.
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
Responsibilities:
Answer inbound calls from customers in a prompt and professional manner
Identify the type of assistance needed
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
Manage customer expectations
Actively engage customers in on-line chat context
Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements:
Active listening skills
Results oriented
Strong work ethic
Excellent verbal and written communication skills
Previous experience in a customer service-oriented role
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.