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Chat Customer Service Jobs in Alabama (NOW HIRING)

Ferrellgas

Customer Service Specialist

Tuscaloosa, AL · On-site

$16 - $21/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... Handle general customer issues such as general service order input, executing emergency scripts ...

Ferrellgas

Customer Service Specialist

Tuscaloosa, AL

$16 - $21/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... Handle general customer issues such as general service order input, executing emergency scripts ...

Ferrellgas

Customer Service Specialist

Tuscaloosa, AL · On-site

$16 - $21/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... Handle general customer issues such as general service order input, executing emergency scripts ...

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Showing results 21-40

All JobsChat Customer Service JobsChat Customer Service Jobs in Alabama

Chat Customer Service information

See Alabama salary details

$8

$17

$24

How much do chat customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for chat customer service in Alabama is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.94 per hour, depending on experience, location, and employer.

What is a chat customer service representative?

Chat Customer Service representatives are professionals who assist customers via online chat platforms. They handle inquiries, resolve issues, provide product or service information, and guide customers through troubleshooting steps in real time. Unlike traditional phone support, chat agents communicate through written messages, often managing multiple conversations simultaneously. Their goal is to ensure customer satisfaction by providing timely and accurate support in a convenient, text-based format.

What are the key skills and qualifications needed to thrive as a chat customer service representative?

To thrive as a Chat Customer Service Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and multitasking skills help you deliver exceptional customer experiences and handle multiple conversations at once. These skills ensure swift, accurate, and positive interactions that build customer satisfaction and loyalty.

What are some common challenges faced by chat customer service representatives and how can they be managed effectively?

One common challenge for Chat Customer Service representatives is handling multiple customer conversations simultaneously while maintaining accuracy and a friendly tone. It can also be difficult to interpret customer emotions or intent without vocal cues. To manage these challenges, it's important to develop strong multitasking skills, use response templates wisely, and ask clarifying questions when needed. Many teams provide ongoing training and support to help representatives improve their communication and problem-solving abilities in a fast-paced environment.

What is the difference between Chat Customer Service vs Live Customer Support?

AspectChat Customer ServiceLive Customer Support
Communication MethodText-based chatPhone, in-person, or video calls
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Required SkillsTyping speed, written communicationVerbal communication, problem-solving
Common CertificationsCustomer service training, CRM toolsCustomer service training, communication skills

Chat Customer Service involves assisting customers via online chat platforms, focusing on written communication. Live Customer Support typically involves phone or in-person interactions, emphasizing verbal skills. Both roles require customer service experience but differ mainly in communication methods and work settings.

How do I become a chat customer service agent?

To become a chat customer service agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with customer service, familiarity with chat or messaging platforms, and basic computer skills are often required; some employers may also prefer prior experience or relevant certifications. Training is usually provided by the employer to familiarize new agents with company policies and tools.

What are the most commonly searched types of Chat Customer Service jobs in Alabama?

The most popular types of Chat Customer Service jobs in Alabama are:

What job categories do people searching Chat Customer Service jobs in Alabama look for?

The top searched job categories for Chat Customer Service jobs in Alabama are:

What cities in Alabama are hiring for Chat Customer Service jobs?

Cities in Alabama with the most Chat Customer Service job openings:

Chat Customer Service jobs near you
Infographic showing various Chat Customer Service job openings in Alabama as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,438 per year, or $17 per hour.

Customer Service & Quotations Manager

Ameron Pole Products, LLC

Anniston, AL • On-site

$60 - $80/hr

Other

Posted 5 days ago

Job description

What You’ll Do:
  • Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support.
  • Monitor team performance, set KPIs, and provide regular feedback and performance reviews.
  • Develop and implement customer service policies, procedures, and best practices.
  • Handle complex or escalated customer complaints and ensure timely resolution.
  • Analyze customer service metrics (response times, resolution rates, customer satisfaction scores) and implement improvements.
  • Collaborate with cross-functional teams such as Sales, Engineering, and Operations to address customer needs and feedback.
  • Ensure consistent communication standards across all support channels (phone, email, chat, etc.).
  • Train and onboard new customer service staff when necessary.
  • Identify opportunities to improve customer experience and operational efficiency.
  • Prepare reports on service performance and present insights to senior management.
What You’ll Need:
  • Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent experience).
  • 3–5+ years of experience in customer service, with at least 1–2 years in a leadership or supervisory role.
  • Strong leadership, communication, and conflict resolution skills.
  • Experience with ERP systems (Oracle) and CRM platforms.
  • Ability to analyze performance metrics and drive improvements.
  • Excellent organizational and problem-solving skills.
  • Customer-focused mindset with a commitment to service excellence.
How You’ll Shine:
  • Experience managing multi-channel customer support teams.
  • Knowledge of customer experience (CX) strategies and service optimization.
  • Ability to work in a fast-paced, high-volume environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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