ZipRecruiter

Log In

1

Chat Customer Service Jobs in Kansas (NOW HIRING)

Cheney Door Company

Customer Service Representative

Hutchinson, KS · On-site

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

Cheney Door Company

Customer Service Representative

Wichita, KS · On-site

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

Cheney Door Company

Customer Service Representative

Wichita, KS · On-site

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

PDQ Door Company Inc

Customer Service Representative

Wichita, KS · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Professionally handle inbound and outbound customer interactions across phone, chat, email, SMS ... Schedule service appointments, maintenance visits, inspections, estimates, and installation ...

Cheney Door Company

Customer Service Representative

Hutchinson, KS · On-site

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

Cheney Door Company

Customer Service Representative

Hutchinson, KS · On-site

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

Cheney Door Company

Customer Service Representative

Wichita, KS · On-site

$14.25 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

Cheney Door CO

Customer Service Representative

Hutchinson, KS · On-site

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

PDQ Door Company Inc

Customer Service Representative

Hutchinson, KS · On-site

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

Cheney Door CO

Customer Service Representative

Wichita, KS · On-site

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

Cargill

Customer Service Representative

Wichita, KS · On-site

$14.25 - $19.50/hr

Job Purpose and Impact The Customer Service Representative will execute a limited scale of customer ... Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply ...

BEST DOCTORS INSURANCE SERVICES LLC

$13.75 - $18.75/hr

The Customer Service Specialist position is responsible for the management of the relationship with ... Communicating courteously with customers by telephone, email, letter, live chat and face to face ...

next page

Showing results 1-20

All JobsChat Customer Service JobsChat Customer Service Jobs in Kansas

Chat Customer Service information

See Kansas salary details

$8

$16

$24

How much do chat customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for chat customer service in Kansas is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.65 per hour, depending on experience, location, and employer.

What is a chat customer service representative?

Chat Customer Service representatives are professionals who assist customers via online chat platforms. They handle inquiries, resolve issues, provide product or service information, and guide customers through troubleshooting steps in real time. Unlike traditional phone support, chat agents communicate through written messages, often managing multiple conversations simultaneously. Their goal is to ensure customer satisfaction by providing timely and accurate support in a convenient, text-based format.

What are the key skills and qualifications needed to thrive as a chat customer service representative?

To thrive as a Chat Customer Service Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and multitasking skills help you deliver exceptional customer experiences and handle multiple conversations at once. These skills ensure swift, accurate, and positive interactions that build customer satisfaction and loyalty.

What are some common challenges faced by chat customer service representatives and how can they be managed effectively?

One common challenge for Chat Customer Service representatives is handling multiple customer conversations simultaneously while maintaining accuracy and a friendly tone. It can also be difficult to interpret customer emotions or intent without vocal cues. To manage these challenges, it's important to develop strong multitasking skills, use response templates wisely, and ask clarifying questions when needed. Many teams provide ongoing training and support to help representatives improve their communication and problem-solving abilities in a fast-paced environment.

What is the difference between Chat Customer Service vs Live Customer Support?

AspectChat Customer ServiceLive Customer Support
Communication MethodText-based chatPhone, in-person, or video calls
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Required SkillsTyping speed, written communicationVerbal communication, problem-solving
Common CertificationsCustomer service training, CRM toolsCustomer service training, communication skills

Chat Customer Service involves assisting customers via online chat platforms, focusing on written communication. Live Customer Support typically involves phone or in-person interactions, emphasizing verbal skills. Both roles require customer service experience but differ mainly in communication methods and work settings.

How do you become a chat customer service agent?

To become a chat customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with computer and chat platforms. Many employers also require familiarity with customer service software and the ability to handle multiple chats simultaneously. Training is often provided by the employer after hiring.

What are the most commonly searched types of Chat Customer Service jobs in Kansas?

The most popular types of Chat Customer Service jobs in Kansas are:

What cities in Kansas are hiring for Chat Customer Service jobs?

Cities in Kansas with the most Chat Customer Service job openings:

Chat Customer Service jobs near you
Infographic showing various Chat Customer Service job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,869 per year, or $16.8 per hour.

Customer Service Agent (Mid-Shift)

Customer Service | Full-Time

Wichita, KS • On-site

$15.25 - $20.50/hr

Other

Posted 14 days ago

Job description

Customer Service Agent

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a natural problem solver with a passion for helping others? We're looking for Customer Service Agents to provide inbound support across customer service, help desk, technical assistance, and back-office operations. You'll represent some of the world's most recognized brands, delivering exceptional service and solutions.

This is a mid-shift role, ideal for individuals who thrive in a fast-paced, customer-focused environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

Deliver courteous, timely, and professional support via inbound and outbound calls.

  • Troubleshoot and resolve customer issues, aiming for first-call resolution.
  • Use internal systems to research and retrieve customer information.
  • Collaborate with other departments to resolve complex inquiries.
  • Accurately document customer interactions and claims.
  • Follow scripts, policies, and procedures while applying your training and knowledge.
  • Handle sensitive information with confidentiality and care.
  • Escalate unresolved issues to the appropriate team or manager.
  • Stay current by attending training sessions and reviewing updated materials.
  • Meet all attendance and scheduling requirements.
Qualifications

Must be 18 years or older.

High school diploma or equivalent.

Strong written and verbal communication skills.

Ability to type at least 20 words per minute.

Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Familiarity with Windows operating systems.

Dependable and punctual with a strong work ethic.

Skilled in troubleshooting, follow-up, and issue resolution.

Strong conflict resolution and negotiation abilities.

Customer-focused: empathetic, patient, and responsive.

Able to multitask, stay organized, and self-manage.

Team-oriented with a positive attitude.

Comfortable in a fast-paced, ever-changing environment.

Excellent interpersonal skills and the ability to build rapport.

Preferred (Not Required)
  • 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative roles.
  • Experience in a contact center or government-related work.

Apply