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Virtual Chat Customer Service Jobs in Kansas (NOW HIRING)

Ideatek Telcom LLC

Customer Experience Champion

Wichita, KS · On-site

$14.25 - $19.50/hr

Previous experience working in a high call volume customer service setting and/or using live chat customer service. * Bi-lingual proficiency in both English and Spanish. Desired Attributes Beyond the ...

Ideatek Telcom LLC

Customer Experience Champion

Buhler, KS · On-site

$13.75 - $18.75/hr

Previous experience working in a high call volume customer service setting and/or using live chat customer service. * Bi-lingual proficiency in both English and Spanish. Desired Attributes Beyond the ...

IdeaTek

Customer Experience Champion

Buhler, KS · On-site

$13.75 - $18.75/hr

Previous experience working in a high call volume customer service setting and/or using live chat customer service. * Bi-lingual proficiency in both English and Spanish. Desired Attributes Beyond the ...

IdeaTek

Customer Experience Champion

Wichita, KS · On-site

$15.75 - $21.50/hr

Previous experience working in a high call volume customer service setting and/or using live chat customer service. * Bi-lingual proficiency in both English and Spanish. Desired Attributes Beyond the ...

Sharecare

Lead Customer Service Rep

Topeka, KS · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... chat, email, or fax.?? * Provide support for the customer service team through the manning and ...

Cheney Door CO

Customer Service Representative

Wichita, KS · On-site

$15.75 - $21.50/hr

Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...

New

Cargill

Customer Service Representative

Wichita, KS · On-site

$14.25 - $19.50/hr

Job Purpose and Impact The Customer Service Representative will execute a limited scale of customer ... Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply ...

BEST DOCTORS INSURANCE SERVICES LLC

$13.75 - $18.75/hr

The Customer Service Specialist position is responsible for the management of the relationship with ... chat and face to face, supporting and answering any inquiry presented, related to operations ...

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Virtual Chat Customer Service information

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.
What are the most commonly searched types of Chat Customer Service jobs in Kansas? The most popular types of Chat Customer Service jobs in Kansas are:
What are popular job titles related to Virtual Chat Customer Service jobs in Kansas? For Virtual Chat Customer Service jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Customer Service jobs in Kansas look for? The top searched job categories for Virtual Chat Customer Service jobs in Kansas are:
What cities in Kansas are hiring for Virtual Chat Customer Service jobs? Cities in Kansas with the most Virtual Chat Customer Service job openings:
Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Agent (Mid-Shift)

Customer Service | Full-Time

Wichita, KS • On-site

$15.25 - $20.50/hr

Other

Posted 7 days ago

Job description

Customer Service Agent

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a natural problem solver with a passion for helping others? We're looking for Customer Service Agents to provide inbound support across customer service, help desk, technical assistance, and back-office operations. You'll represent some of the world's most recognized brands, delivering exceptional service and solutions.

This is a mid-shift role, ideal for individuals who thrive in a fast-paced, customer-focused environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

Deliver courteous, timely, and professional support via inbound and outbound calls.

  • Troubleshoot and resolve customer issues, aiming for first-call resolution.
  • Use internal systems to research and retrieve customer information.
  • Collaborate with other departments to resolve complex inquiries.
  • Accurately document customer interactions and claims.
  • Follow scripts, policies, and procedures while applying your training and knowledge.
  • Handle sensitive information with confidentiality and care.
  • Escalate unresolved issues to the appropriate team or manager.
  • Stay current by attending training sessions and reviewing updated materials.
  • Meet all attendance and scheduling requirements.
Qualifications

Must be 18 years or older.

High school diploma or equivalent.

Strong written and verbal communication skills.

Ability to type at least 20 words per minute.

Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Familiarity with Windows operating systems.

Dependable and punctual with a strong work ethic.

Skilled in troubleshooting, follow-up, and issue resolution.

Strong conflict resolution and negotiation abilities.

Customer-focused: empathetic, patient, and responsive.

Able to multitask, stay organized, and self-manage.

Team-oriented with a positive attitude.

Comfortable in a fast-paced, ever-changing environment.

Excellent interpersonal skills and the ability to build rapport.

Preferred (Not Required)
  • 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative roles.
  • Experience in a contact center or government-related work.

Apply