ZipRecruiter

Log In

1

Chat Customer Service Jobs in Quebec (NOW HIRING)

Entain

Customer Service Agent

Kahnawake, QC · Hybrid

You will report in to the Customer Service Manager, and as a Customer Service Agent, you'll be the first contact for our customers, delivering exceptional service through live chat, email and phone.

New

nexone

CA$23 - CA$26/hr

We're hiring at NexOne for a Customer Service & Inside Sales (Bilingual), full-time, located at ... Provide fast, professional solutions to client inquiries via phone, email, chat * Maintain up-to ...

Ardene

We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...

next page

Showing results 1-20

All JobsChat Customer Service JobsChat Customer Service Jobs in Quebec

Chat Customer Service information

How much does Amazon customer service chat pay?

Amazon customer service chat agents typically earn between $12 and $20 per hour, depending on experience, location, and shift timing. The role often requires good communication skills and familiarity with customer service tools, with some positions offering additional benefits or bonuses.

What jobs pay 4000 a week without a degree?

A Chat Customer Service role typically does not pay $4,000 per week without specialized experience or high-level positions. High-paying jobs that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on skills, performance, and sometimes certifications rather than formal education. Most roles offering such income levels require significant experience, a strong network, or business ownership.

What is the difference between Chat Customer Service vs Live Customer Support?

AspectChat Customer ServiceLive Customer Support
Communication MethodText-based chatPhone, in-person, or video calls
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Required SkillsTyping speed, written communicationVerbal communication, problem-solving
Common CertificationsCustomer service training, CRM toolsCustomer service training, communication skills

Chat Customer Service involves assisting customers via online chat platforms, focusing on written communication. Live Customer Support typically involves phone or in-person interactions, emphasizing verbal skills. Both roles require customer service experience but differ mainly in communication methods and work settings.

What are Chat Customer Service representatives?

Chat Customer Service representatives are professionals who assist customers via online chat platforms. They handle inquiries, resolve issues, provide product or service information, and guide customers through troubleshooting steps in real time. Unlike traditional phone support, chat agents communicate through written messages, often managing multiple conversations simultaneously. Their goal is to ensure customer satisfaction by providing timely and accurate support in a convenient, text-based format.

What are some common challenges faced by Chat Customer Service representatives and how can they be managed effectively?

One common challenge for Chat Customer Service representatives is handling multiple customer conversations simultaneously while maintaining accuracy and a friendly tone. It can also be difficult to interpret customer emotions or intent without vocal cues. To manage these challenges, it's important to develop strong multitasking skills, use response templates wisely, and ask clarifying questions when needed. Many teams provide ongoing training and support to help representatives improve their communication and problem-solving abilities in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Chat Customer Service Representative, and why are they important?

To thrive as a Chat Customer Service Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and multitasking skills help you deliver exceptional customer experiences and handle multiple conversations at once. These skills ensure swift, accurate, and positive interactions that build customer satisfaction and loyalty.

How to make $1000 a week remotely?

A chat customer service representative can earn $1000 a week by working full-time hours, often 40 or more per week, and providing high-quality support. Increasing earnings may involve taking on multiple clients, working for companies that pay higher rates, or gaining specialized skills like technical support or multilingual communication. Consistent performance and efficient use of communication tools are essential for reaching this income level remotely.

How do I become an online chat agent?

To become an online chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software; having good typing speed and problem-solving abilities is also beneficial.
What are the most commonly searched types of Chat Customer Service jobs in Quebec? The most popular types of Chat Customer Service jobs in Quebec are:
Chat Customer Service jobs near you
Infographic showing various Chat Customer Service job openings in Quebec as of July 2026, with employment types broken down into 59% Full Time, and 41% Part Time. Highlights an 88% In-person, and 12% Remote job distribution.

Customer Service Agent

Entain

Kahnawake, QC • Hybrid

Full-time

Medical, Retirement

Posted 3 days ago

New

Job description

Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together!

Job Description

We're looking for Customer Service Agents to join our growing team supporting Sports Interaction, Canada's oldest online sportsbook and casino operator.

You will report in to the Customer Service Manager, and as a Customer Service Agent, you'll be the first contact for our customers, delivering exceptional service through live chat, email and phone. You'll help resolve queries, troubleshoot issues and create positive customer experiences.

This is an excellent opportunity for individuals with customer service, contact centre, hospitality, gaming or office-based support experience who enjoy helping people and solving problems.

Compensation and Benefits:

  • Pay: $41,600-$44,000/year, determined by experience. 40 hours paid weekly.
  • Bonus: Quarterly performance bonuses up to 10%.
  • Insurance: Premium group health insurance (post probation), 80% employer covered
  • Retirement: Company-matched private retirement plan after one year.
  • Additional Perks: Two paid breaks and a paid lunch hour daily, gym memberships after three months, full-time schedules with a four on, three off rotation.
Qualifications

What We're Looking For

  • Previous customer service, contact centre, gaming, betting or office-based support experience.
  • Experience interpreting and responding to customer requests skills.
  • Problem-solving Experience building relationships with main partners for each assigned customer.
  • Comfortable working across multiple systems.
  • Good typing speed and computer literacy.
  • Proficiency in Microsoft Office applications.
  • Experience with customer support or ticketing platforms is advantageous.
  • French language skills are an asset but not essential.

Working Pattern

Our operation supports customers seven days a week.

Shift Pattern

  • 4-day working week, 10-hour shifts.
  • Three consecutive days off every week.
  • Rotate schedules based on our requirements.
  • Work pattern will typically be:
    • Sunday to Wednesday, or
    • Wednesday to Saturday

Shift Hours

We schedule shifts between:

7:00am and 1:00am

Examples include:

  • 7:00am to 5:00pm
  • 8:00am to 6:00pm
  • 9:00am to 7:00pm
  • 10:00am to 8:00pm
  • 11:00am to 9:00pm
  • 12:00pm to 10:00pm
  • 1:00pm to 11:00pm
  • 3:00pm to 1:00am

Please only apply if you are comfortable working a rotating schedule, including evenings and weekends. Our needs determine shift patterns, and we require flexibility across all shift times.


Additional Information

Hybrid Working & Location

You will have base at our Kahnawake office, which is located on Montreal's South Shore by our company.

  • First 6 weeks of paid training completed in person.
  • Following on from training, employees will work in a hybrid model.
  • Typically one office day per week, depending on requirements.
  • You will commute reliably to the Kahnawake location for both training and ongoing office attendance.

Diversity, Equity & Inclusion

At Entain, we know that great ideas come from diverse perspectives. We are committed to creating an inclusive workplace where everyone feels respected, supported and able to excel.

We welcome applications from people of all backgrounds, experiences, identities and abilities. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.

Ready to Apply?

If you're passionate about delivering exceptional customer experiences and want to join a global leader in sports betting and gaming, we'd love to hear from you.

Apply today and join Entain as we continue to shape the future of sports gaming and entertainment in Canada.

#LI-Hybrid

This is a hybrid remote/in-office role.