You will be part of a Global Customer Service team responsible for ensuring customer satisfaction ... While on a call or chat, you will be required to navigate multiple systems and software. * Resolute.
You will be part of a Global Customer Service team responsible for ensuring customer satisfaction ... While on a call or chat, you will be required to navigate multiple systems and software. * Resolute.
Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat. * Handle a high volume of inquiries, analyze issues, and deliver ...
Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat. * Handle a high volume of inquiries, analyze issues, and deliver ...
Maintain constant communication with drivers via phone and internal chat * Monitor and respond to ... Ensure compliance with driver Hours of Service regulations * Support customers and internal teams ...
Quick apply
Maintain constant communication with drivers via phone and internal chat * Monitor and respond to ... Ensure compliance with driver Hours of Service regulations * Support customers and internal teams ...
Provide exceptional customer support to French-speaking customers via phone, email, and chat ... Previous experience in a customer service or call centre environment , preferably within a BPO ...
Provide exceptional customer support to French-speaking customers via phone, email, and chat ... Previous experience in a customer service or call centre environment , preferably within a BPO ...
Provide exceptional customer support to French-speaking customers via phone, email, and chat ... Troubleshoot and resolve customer issues while maintaining high service standards. * Escalate ...
Provide exceptional customer support to French-speaking customers via phone, email, and chat ... Troubleshoot and resolve customer issues while maintaining high service standards. * Escalate ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent, Full-Time About EXFO EXFO is a global leader in test, monitoring, and analytics solutions for ...
Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent, Full-Time About EXFO EXFO is a global leader in test, monitoring, and analytics solutions for ...
We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...
We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while ...
Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while ...
We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...
We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...
We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...
We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM. Results driven, the Customer Service ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Supports customer requests for banking services, including handling transactions and customer inquiries. * Welcomes customers warmly and meets their banking service and transactional needs with ...
Gestionnaire du service a la clientele The Customer Service Supervisor is responsible for ensuring the team achieves its objectives by motivating, coaching, mentoring, and working closely with team ...
Gestionnaire du service a la clientele The Customer Service Supervisor is responsible for ensuring the team achieves its objectives by motivating, coaching, mentoring, and working closely with team ...
Chat Customer Service information
How much does Amazon customer service chat pay?
Amazon customer service chat agents typically earn between $12 and $20 per hour, depending on experience, location, and shift timing. The role often requires good communication skills and familiarity with customer service tools, with some positions offering additional benefits or bonuses.
What jobs pay 4000 a week without a degree?
A Chat Customer Service role typically does not pay $4,000 per week without specialized experience or high-level positions. High-paying jobs that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on skills, performance, and sometimes certifications rather than formal education. Most roles offering such income levels require significant experience, a strong network, or business ownership.
What is the difference between Chat Customer Service vs Live Customer Support?
| Aspect | Chat Customer Service | Live Customer Support |
|---|---|---|
| Communication Method | Text-based chat | Phone, in-person, or video calls |
| Work Environment | Remote, online platforms | Call centers, retail stores, offices |
| Required Skills | Typing speed, written communication | Verbal communication, problem-solving |
| Common Certifications | Customer service training, CRM tools | Customer service training, communication skills |
Chat Customer Service involves assisting customers via online chat platforms, focusing on written communication. Live Customer Support typically involves phone or in-person interactions, emphasizing verbal skills. Both roles require customer service experience but differ mainly in communication methods and work settings.
What are Chat Customer Service representatives?
Chat Customer Service representatives are professionals who assist customers via online chat platforms. They handle inquiries, resolve issues, provide product or service information, and guide customers through troubleshooting steps in real time. Unlike traditional phone support, chat agents communicate through written messages, often managing multiple conversations simultaneously. Their goal is to ensure customer satisfaction by providing timely and accurate support in a convenient, text-based format.
What are some common challenges faced by Chat Customer Service representatives and how can they be managed effectively?
One common challenge for Chat Customer Service representatives is handling multiple customer conversations simultaneously while maintaining accuracy and a friendly tone. It can also be difficult to interpret customer emotions or intent without vocal cues. To manage these challenges, it's important to develop strong multitasking skills, use response templates wisely, and ask clarifying questions when needed. Many teams provide ongoing training and support to help representatives improve their communication and problem-solving abilities in a fast-paced environment.
What are the key skills and qualifications needed to thrive as a Chat Customer Service Representative, and why are they important?
To thrive as a Chat Customer Service Representative, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and multitasking skills help you deliver exceptional customer experiences and handle multiple conversations at once. These skills ensure swift, accurate, and positive interactions that build customer satisfaction and loyalty.
How to make $1000 a week remotely?
A chat customer service representative can earn $1000 a week by working full-time hours, often 40 or more per week, and providing high-quality support. Increasing earnings may involve taking on multiple clients, working for companies that pay higher rates, or gaining specialized skills like technical support or multilingual communication. Consistent performance and efficient use of communication tools are essential for reaching this income level remotely.
How do I become an online chat agent?
To become an online chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software; having good typing speed and problem-solving abilities is also beneficial.
What are the most commonly searched types of Chat Customer Service jobs in Quebec? The most popular types of Chat Customer Service jobs in Quebec are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 20 days ago
Openlane rating
7.8
Based on 16 frontline employees who took The Breakroom Quiz
2nd of 17 rated auctioneers
Job description
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
*This is a Remote position in Canada.
Business hours are Monday to Friday 7:00 am to 8:00 pm EST, Saturday 8:00 am to 6:00 PM EST. Agents work a 40-hour work week during business operations, scheduled in 8.5-hour shifts that include a 30-minute unpaid lunch break.
We're Looking For:
We are seeking a Bilingual Technical Customer Service Agent with experience providing exceptional customer service and troubleshooting. You will be part of a Global Customer Service team responsible for ensuring customer satisfaction and issue resolution. In this role, you will have the opportunity to use your experience in prioritizing customer needs, resolving issues efficiently, and maintaining a positive customer-centric approach. You must have the ability to navigate multiple systems and software to ensure you attempt to have a first-contact resolution. The ideal candidate will have 2+ years of experience in customer service or technical support with the ability to develop a strong understanding of our product offerings.
You Are:
Customer-Focused. Your primary focus is on understanding and meeting the needs of our customers. You go the extra mile to ensure their satisfaction and happiness.
Effective Communicator. You possess strong communication skills, both verbal and written, allowing you to articulate solutions clearly and concisely.
Adaptable. You are flexible and can easily adapt to changes in procedures, priorities, and technology. While on a call or chat, you will be required to navigate multiple systems and software.
Resolute. You strive for excellence to obtain First Contact Resolution by identifying issues, understanding requests, determining the root cause, and then selecting or explaining the solution clearly and effectively.
Technically Proficient. You have a solid understanding of technical troubleshooting, including site navigation, login issues, and application functionality, and can assist customers with these issues effectively.
You Will:
Handle inbound customer inquiries and provide timely and accurate responses.
Initiate outbound calls to address customer concerns and ensure they have a positive experience in a timely manner.
Work within multiple channels to include chat, case (written), and phone calls (verbal).
Collaborate with cross-functional teams to expedite issue resolution and enhance the overall customer experience.
Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.
Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.
Handle approximately 60 - 100 interactions per day, including calls, chats, cases, and Slack channel requests, ensuring quality standards for all interactions are met.
Must Have's:
Bilingual in English & French.
3+ Years of customer service or technical support experience.
Bachelor's degree in business or other related field. May have related experience in lieu of a degree.
Proficiency in handling customer inquiries, resolving issues, and managing customer expectations.
Strong organizational and time management skills.
The ability to troubleshoot within technical applications and proficiency in utilizing multiple applications at once.
Excellent oral and written communication skills.
Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.
Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.
Experience with SalesForce or any CRM and Contact Center telephony system.
Technical troubleshooting experience in a SaaS environment.
Nice to Have's:
Experience using CRM software for tracking customer interactions.
Previous experience in the automotive industry.
Existing familiarity with our specific product offerings.
Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of
About OPENLANE
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Carmel, IN, US
Year founded
1997